64 Antivirus Management Jobs

As a Technical Support Specialist, you will be responsible for providing onsite and remote assistance for desktops, laptops, and peripheral devices. Your duties will involve troubleshooting hardware and software issues, as well as resolving technical problems efficiently. Additionally, you will be tasked with the installation, configuration, and maintenance of systems, including Windows environments. In terms of system maintenance, you will play a crucial role in installing and updating operating systems, software, and security patches. Regular system upgrades and ensuring workstation security will be part of your routine tasks. Managing and maintaining antivirus and endpoint security solutions will also fall under your responsibilities. Hardware and software management will be another key aspect of your role. This will include setting up and configuring new workstations, laptops, and printers, as well as handling hardware repairs, replacements, and upgrades. Maintaining an inventory of IT assets and tracking hardware/software licenses will be essential to ensure organizational compliance. You will also be involved in network support activities, assisting in the maintenance of LAN, WAN, and Wi-Fi connectivity. Supporting VPN and remote access solutions, as well as collaborating with network administrators to troubleshoot network issues, will be part of your responsibilities. Documentation and reporting are integral parts of this role. You will be required to maintain technical documentation, create user guides, and conduct training sessions for employees on IT policies and best practices. Generating regular reports on technical support activities and asset management will also be expected. This position offers job types such as full-time, part-time, and permanent, with expected working hours ranging from 46 to 55 per week. The work schedule includes day shift, fixed shift, morning shift, night shift, and rotational shift options, with workdays scheduled from Monday to Friday. The work location is in person, providing hands-on technical support to ensure seamless operations within the organization.,

Role & responsibilities Manage and maintain network infrastructure for optimal performance and uptime. Troubleshoot network and infrastructure issues to ensure minimal downtime. Oversee IT hardware, servers, and systems for reliability and scalability. Implement security protocols and ensure compliance with IT policies. Coordinate with vendors for infrastructure solutions. Preferred candidate profile B-Tech/ BCA Candidate with strong knowledge on IT Networking and exposure to online backup tools

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

You should be proficient in providing deskside support for Desktop OS such as Win XP, NT, and 2K. It is essential to possess hardware knowledge to effectively troubleshoot and conduct maintenance tasks on PCs. Your responsibilities will include IMACs (install, move, add, changes) for desktop hardware and software. Additionally, you should be well-versed in antivirus management and possess experience in IT Operations spanning Windows, Linux, and basic Networking. It is necessary to have exposure to Office Products, Mailing Products, and networking technologies. Strong diagnostic skills, excellent comprehension abilities, and effective communication skills in English, Hindi, and the state language are crucial. The role requires you to be willing to work in the field, demonstrating a proactive and hands-on approach to problem-solving. Ideal candidates should hold a Diploma in Electronics, BSC Electronics, or possess other relevant qualifications along with practical experience. Proficiency in Asset Management, Technical Services, Maintenance & Repair Skills, and Hardware Troubleshooting is key to succeeding in this role. Possession of certifications such as MCP, MCSE, or CCNA would be an added advantage.,

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Linux & Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

As a Network Security Engineer at Hexagon, you will be responsible for hands-on experience in Juniper and Fortinet devices. You will establish network specifications by analyzing workflow, access, information, and security requirements, designing router administration, and defining network policies and procedures. Additionally, you will evaluate network performance issues, plan and execute the selection, installation, configuration, and testing of equipment, and maintain network performance through monitoring, analysis, and troubleshooting. Your role will involve securing the network by developing access, monitoring, control, and evaluation procedures, maintaining documentation, and supporting or maintaining customer and client networks. You will monitor network performance, test for weaknesses, handle the VOIP system, and plan, engineer, and monitor security arrangements for network systems. Furthermore, you will be responsible for configuring and implementing intrusion detection systems and firewalls, maintaining firewalls, virtual private networks, web protocols, and email security, creating virus and threat detection systems, and investigating intrusion and hacking incidents. You will also determine the latest technologies to improve system security, develop tracking documents, report security findings, and supervise the installation of new software and hardware. As a qualified candidate, you should possess certifications in networking and hardware engineering, have experience in IT networking administration, antivirus management, and protecting data, software, and hardware through network security measures. You should also be skilled in troubleshooting hardware, software, and network problems, monitoring network performance, and conferring with network users about system issues. About Hexagon: Hexagon is the global leader in digital reality solutions, combining sensor, software, and autonomous technologies to boost efficiency, productivity, quality, and safety across various applications. With approximately 24,500 employees in 50 countries, Hexagon is committed to creating equal opportunities, an inclusive environment, and fairness for all. Join Hexagon's R&D Centre in India, the largest R&D centre globally, where more than 2,000 talented engineers and developers create innovative solutions that power Hexagon's products and solutions across various business lines. At Hexagon, we value diversity and inclusivity, and we are fully committed to embracing differences and creating a welcoming workplace for everyone.,

The role requires 2-4 years of IT experience and a high-end L1+ profile. This position involves performing technical design for large complex projects and providing advanced technical support for Business Unit Operations. You should have a strong working knowledge and experience with Microsoft Windows operating systems including 2003, 2008, 2012, and 2016. Additionally, basic knowledge of VMWare ESX, VSphere, Vcenter, and working knowledge of Patch Management tools like SCCM and WSUS are required. Candidates should possess good knowledge of Active Directory, DNS, and DHCP, as well as Microsoft Clusters and NLB. Familiarity with Antivirus management for operating systems and Internet Spam Filter products is essential. Knowledge of ITIL processes and experience with Rubrik Back Tool would be beneficial for this role.,

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

The ideal candidate will have deep hands-on experience in Office 365 administration, Windows Server environments, RMM platforms, networking, cloud infrastructure (Azure/AWS), virtualization (VMware/Hyper-V), and automation using PowerShell.

Designing and setting up continuous workflow & connected experience with Microsoft Apps, Office and Office 365 administration (including Teams and OneDrive) and PC apps, across teams and groups of the organization

Were hiring an IT System Admin/Support Manager with 15+ yrs exp. Must have M365 admin skills; bonus if certified in Fortinet, CISM, ITIL, CISSP. Hands-on with firewall, backups, SEO, digital tools, and full-stack IT support.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Job Description, knowledge on Network Management+ firewall SOPHOS & antivirus management. For server /AD management

Active Directory (AD), DNS, and DHCP Administration: Administer, manage, and maintain Active Directory (AD) infrastructure and perform routine maintenance. Ensure proper functioning and configuration of DNS and DHCP servers. Create, update, and manage user accounts and permissions in AD as needed. Infrastructure Management (Nutanix & VMware): Oversee and administer Nutanix and VMware virtualized infrastructure. Monitor and manage virtual machines, ensure high availability, and provide performance tuning. Server Creation & User ID Management: Create and provision new servers per departmental or user requests. Manage user accounts, create and assign user IDs as required by business needs. File Server Management: Manage file servers , configure, and apply access permissions to ensure secure data access for users and teams. MFA (PureID) Solution Management: Administer the PureID MFA solution for user authentication and security. Onboard new users to PureID and resolve any login or authentication-related issues. Backup Solution Management (Commvault): Administer and manage the Commvault backup solution to ensure the integrity and security of data backups. Manage Commvault Airgap for secondary backup copies to protect against ransomware and data corruption. Troubleshooting & Vendor Coordination: Troubleshoot hardware and software issues on Windows server environments . Collaborate with external vendors and OEMs to resolve hardware and software issues promptly. Vulnerability Remediation: Identify and remediate vulnerabilities in the server environment to maintain system security and compliance. Patch Management: Conduct monthly patch updates on laptops, desktops, and servers to ensure systems remain up-to-date and secure. System Performance & Tuning: Continuously monitor system performance and implement necessary adjustments to optimize efficiency and responsiveness. Windows Hardening and Security Best Practices: Apply advanced security hardening practices to both Windows servers and endpoints . Implement security protocols to mitigate threats and safeguard critical data. Privileged Access Management (PAM): Manage CYBERARK PAM service, ensuring server connectivity and maintaining role-based access for privileged accounts. Administer CYBERARK roles and safes , including license management. Endpoint and Server Antivirus Management: Oversee CrowdStrike antivirus solutions for both server and user endpoints. Create antivirus policies and manage exceptions such as USB/device exclusions . AD360 Plus and Reporting: Manage AD360 Plus for Active Directory audits and reports. Perform regular reviews and generate reports for file and server audits as required. SOC Alerts Management: Review, investigate, and take necessary actions based on SOC alerts for potential security incidents or performance issues.

Role & responsibilities 1. Zoho One Administration: Manage, configure, and optimize Zoho One applications (CRM, Zoho Desk, Zoho Books, Zoho People, Zoho Projects, etc.) to enhance business operations. Customize workflows, reports, and dashboards to meet team and organizational needs. Ensure smooth integration of Zoho apps with third-party software and tools. Troubleshoot issues and provide user support for Zoho One applications. 2. IT Infrastructure Management: Oversee the companys IT infrastructure, including networks, servers, hardware, and software. Implement and maintain security protocols, ensuring data protection and compliance with relevant regulations. Monitor system performance and troubleshoot IT issues in a timely manner. Manage backup systems and disaster recovery processes. 3. IT Security: Ensure the integrity and security of the organization's IT systems, including managing firewalls, antivirus software, and encryption. Conduct regular security audits and vulnerability assessments. Implement IT security best practices and policies, and ensure compliance with data privacy regulations. 4. User Support and Training: Provide technical support to staff, including troubleshooting hardware, software, and network issues. Conduct training sessions to improve user proficiency in Zoho One applications and other IT systems. Maintain documentation for IT procedures and provide regular updates to users. 5. Infrastructure & Software Optimization: Evaluate new technologies and make recommendations to enhance business operations and IT systems. Ensure that IT infrastructure meets the companys growing needs, including scalability for future growth. 6. Vendor Management: Liaise with external vendors for procurement, maintenance, and support of IT hardware and software. Negotiate service-level agreements (SLAs) with third-party providers and ensure compliance. Preferred candidate profile Qualifications and Skills: Experience with Zoho One (CRM, Books, Desk, People, Projects, and more) is mandatory. Proven experience in IT administration, managing networks, servers, and systems. Strong understanding of IT security practices, including firewall management, encryption, and antivirus solutions. Familiarity with cloud-based technologies and SaaS solutions. Strong problem-solving skills and ability to troubleshoot complex IT issues. Excellent communication skills to provide support and training to non-technical users. Knowledge of compliance requirements (GDPR, data protection laws) is a plus. Preferred Experience: • 3-5 years of experience in IT administration roles. • Experience in managing IT for small to mid-sized companies. • Hands-on experience with cloud-based platforms and system integration.

Role & responsibilities Job Description: Location: Pune (Work From Office) Urgent Requirement and Prefers Immediate joiners. Job Summary: Roles and Responsibilities Setup Laptops, Desktops and peripherals and test network connections. Asset Inventory management Knowledge of IT Ticketing system. Install and troubleshoot various operating systems available (Windows / MAC / Linux). Troubleshooting of Escalated IT issues. Remote Support and troubleshooting for Work from Home users. Desktops / Laptops Security Applications and Support. Test computers regularly to ensure proper functioning. Patching OS and hardware. Handle daily technical support activities on Desktop / Laptop support. Train end users on usage of computer hardware and software, any other issue. Research for unknown and unlikely issues before escalating. Basic Cloud knowledge. Job Description: Maintain detailed asset inventory in Asset management tool Laptop/desktop Deployments and Break/Fix (Windows / MAC / Linux). Printer Deployments and Break/Fix. Hardware/Software installs and upgrades. Patch Management. User Support and Training. Manage IT Department documentation. Perform Preventive Maintenance. LAN Support. Active Directory support. Wireless devices deployment and support. Windows / Microsoft Application Support. Desktops / Laptops Security Applications and Support. Antivirus Management and Support. Please complete the following questions to proceed further. Preferred candidate profile Perks and benefits

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Handling and boosting company social media - Linkedin, Facebook, Youtube and website App & Website designing as per company requirement Hardware & Software management Cyber security & IT Assets purchase and management Leading and handling IT team Perks and benefits Competitive Salary Healthcare insurance