Customer Care Executive

About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India
Job Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.Key Responsibilities:∙ Handle incoming and outgoing calls with professionalism and courtesy.∙ Provide accurate information to customers regarding our logistics services.∙ Resolve customer inquiries and complaints efficiently and effectively.∙ Maintain detailed and accurate records of customer interactions in the database.∙ Collaborate with team members to enhance customer satisfaction and improve service processes.∙ Meet or exceed performance metrics, including call handling time and customer satisfaction scores.Qualifications:∙ 2-3 years of experience in a call center or customer service role.∙ Working knowledge of logistics and or supply chain operations is a plus∙ Strong verbal and written communication skills.∙ Ability to handle difficult situations and maintain composure under pressure.∙ Proficient in using call center software and CRM tools.∙ Excellent problem-solving skills and attention to detail.∙ Flexibility to adapt to changing work environments and schedules.Location: ChandigarhShift: Day ShiftExperience: 2-3 yearsWhat We Offer:∙ Competitive salary and performance-based incentives.∙ Comprehensive training and development programs.∙ A supportive and collaborative work environment.∙ Opportunities for career advancement.