Desktop Support Specialist

As a Desktop Support Specialist based in Avon Lake, OH, you will be responsible for providing excellent face-to-face end user support in a walk-up IT bar setting. Your main duties will involve assisting executive users, greeting and guiding users during check-in, and utilizing diagnostic skills to troubleshoot and resolve productivity issues efficiently. Additionally, you will be expected to support corporate-sanctioned employee devices, schedule appointments, and prioritize user experience by preventing escalations. Your role will also require you to stay updated on emerging technologies, conduct user training sessions on various applications and IT policies, and collaborate with L3 support teams for complex problem resolutions. You will play a crucial part in onboarding new users, managing hardware and software procurement, administering network and corporate application accounts, and maintaining accurate inventory records. Furthermore, you will be involved in asset management tasks, including loaner equipment distribution, configuration management, and inventory control. Installation and testing of computers and peripherals, completion of corporate documentation, and occasional local travel may also be part of your responsibilities. Your commitment to ensuring a smooth user experience and willingness to adapt to diverse tasks will be essential for success in this full-time role with a Monday to Friday schedule. Please note that additional duties may be assigned as needed. Further details regarding compensation and benefits will be discussed during the selection process.,