2 years
0 Lacs
Posted:1 week ago|
Platform:
Remote
Full Time
Key Responsibilities:
Domain/ Position JD
Desktop Support • Good written and verbal communication in English.
• Good Basic Technical Knowledge on Desktops/Laptops
• Address user tickets regarding hardware, software, and networking•
• Walk customers through installing applications and computer peripherals.
• Experience: Minimum of 2+ years as a Desktop Support Engineer or Remote Support Engineer.
• Operating Systems: Hands-on experience with Windows and macOS.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Direct unresolved issues to the next level of support personnel
• Report customer feedback and potential product requests
• Proven work experience as a Desktop Support Engineer
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.
• Good problem-solving and multitasking skills
• Knowledge of ticketing tool. (service now)
RENOVISION AUTOMATION SERVICES PVT.LTD
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