Company Description Cloud9 Power Technologies is a global IT powerhouse based in Delhi-NCR, providing innovative IT solutions to clients around the world. Our expertise spans Database Mastery, ERP Expertise, Cybersecurity, Storage, Cloud Pioneering, DevOps & Middleware, Robust Infrastructure Management, and Comprehensive IT Support. We pride ourselves on delivering innovative, reliable solutions and unmatched support. Join us to experience a thriving environment where your contributions drive technological advancements. Role Description This is a full-time on-site role for a Desktop Support Team Lead located in Pune. The Desktop Support Team Lead will oversee daily operations of the desktop support team, ensuring timely and effective resolution of technical issues. Responsibilities include managing desktop computers, providing technical support, troubleshooting, training team members, and maintaining high standards of customer service. Additionally, the role involves coordinating with other IT teams to improve overall service delivery and user experience. Experience : 8 - 9 years Communication Skills: Excellent written and verbal communication skills. MDM: Admin-level experience with any MDM solution (e.g., Jamf, Intune, JumpCloud, AirWatch). Mac OS: Admin-level experience troubleshooting OS-level issues. Apple Devices: Hands-on experience resolving hardware-level issues. Windows: Proficient in troubleshooting OS-level issues. Dell or Similar Hardware: Proficient in hardware-level troubleshooting. ITIL: Good understanding of ITIL concepts; capable of updating tickets and responses. Ticket hygiene is very important. Asset Management: Understanding of the asset management lifecycle; experience performing asset management activities. Audits: Basic understanding of internal and external audits. VIP Tickets: Ability to provide a delightful experience to VIP end users through a quick and professional approach. Compliance: Capable of handling and identifying compliance-related issues. Network: Should be able handle L1 and L2 level network alerts Onboarding/Offboarding: Hands on experience Good to have: Scripting and Automation: Should have created or implemented scripts for Automation related tasks Dashboard: Understand and creates periodic dashboard and reports for stakeholders AV setup: Should have understanding of setting up in Virtual, In person and hybrid level event's Audio/Video setup Vendor Management: Should be able to handle vendor communications. Show more Show less