Desktop Support Engineer

Company Description Cloud9 Power Technologies is a global IT powerhouse located in Delhi-NCR, providing innovative IT solutions to clients worldwide. Our core expertise includes Database Mastery, ERP Expertise, Cybersecurity Vigilance, Cloud Pioneers, DevOps & Middleware Excellence, and Comprehensive IT Support. We take pride in our robust infrastructure management and our talent acquisition. Join us to experience unmatched innovation, reliability, and support in the IT industry. Role Description This is a full-time on-site role for a Desktop Support Engineer located in Pune. The Desktop Support Engineer will be responsible for providing technical support for desktop computers and printers, troubleshooting hardware issues, and ensuring optimal performance of computer systems. This includes installing, configuring, and maintaining computer hardware and software, and responding to technical inquiries from users. Experience - 3 - 4 years Skillsets: Must Have: Communication Skills: Excellent written and verbal communication skills. MDM: L1-L2 experience with any MDM solution (e.g., Jamf, Intune, JumpCloud, AirWatch). Mac OS: Admin-level experience troubleshooting OS-level issues. Apple Devices: Hands-on experience resolving hardware-level issues. Windows: Proficient in troubleshooting OS-level issues. Dell or Similar Hardware: Proficient in hardware-level troubleshooting. Ticket management: Good understanding of Ticket types, Approvals, Update format, Communication templates. Tracker update: Should be able to design, update and maintain internal trackers related to Assets, Onboarding/Offboarding, Device compliance. ITIL: Should have basic understanding of ITIL concepts. Asset Management: Understanding of the asset management lifecycle; experience performing asset management activities. Audits: Basic understanding of internal and external audits. VIP Tickets: Ability to provide a delightful experience to VIP end users through a quick and professional approach. Compliance: Capable of handling and identifying compliance-related issues. Network: Should be able handle L1 and L2 level network alerts Onboarding/Offboarding: Hands on experience Floor walk/Meeting rooms testing: Should be able to produce detailed daily report on network performance and meeting room devices. Good to have: AV setup: Should understand setting up in Virtual, In person and hybrid level event's Audio/Video setup Vendor Management: Should be able to handle vendor communications. Show more Show less