Job Description

About Company: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters. Job Title: Desktop Support Engineer · Location: Hyderabad(Hybrid) · Experience: 5+ yrs · Job Type : Contract to hire. · Notice Period:- Immediate joiners. Mandatory Skills: Job Summary: Experienced and proactive Desktop Support Engineer (3–8 years) to provide technical support and ensure smooth IT operations for our internal teams. The ideal candidate will have a strong understanding of desktop/laptop hardware, software installations, OS troubleshooting, and end-user support in a fast-paced software development environment.Key Responsibilities:Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.Provide first and second-level support for software-related issues, including operating systems, MS Office, development tools, browsers, and collaboration tools.Troubleshoot hardware issues, replace faulty components, and coordinate with OEMs for warranty services.Setup user accounts, email profiles, and apply necessary policies using Active Directory and MDM tools.Support user onboarding/offboarding (laptop provisioning, access setup, etc.).Manage support tickets and ensure SLAs are met using an ITSM tool (e.g., ServiceNow, servicedesk, Jira).Perform regular system updates, antivirus checks, and disk health monitoring.Provide remote support for work-from-home users via RDP, AnyDesk, or similar tools.Maintain an updated inventory of IT assets, accessories, and licenses.Collaborate with the network and infrastructure teams to resolve connectivity and access issues. Required Skills:Strong working knowledge of Windows 10/11, macOS, and basic Linux environments.Hands-on experience in system imaging, reformatting, and patch updates.Good understanding of Microsoft 365, Outlook, Teams, and related tools.Familiar with Active Directory, DHCP/DNS basics, and network printer setup.Familiarity with endpoint protection and device encryption tools.Excellent communication and documentation skills.Ability to multitask and handle pressure in a fast-paced IT support setup. Preferred Qualifications:Bachelor’s degree or diploma in IT, Computer Science, or related field.Relevant certifications like CompTIA A+, MCP, or ITIL Foundation preferred.Previous experience in desktop support for a software development or agile team is a plus.Work Hours: General / Rotational / Shifts – as applicableReporting To: IT Infrastructure Lead / IT Manager