Desktop Support Engineer

Key Responsibilities

• Provide Level 2 support for incidents escalated from L1 team.
• Perform advanced troubleshooting of OS, hardware, software, and network issues.
• Manage and support Windows/Mac workstation environments.
• Configure, install, and maintain desktops, laptops, printers, and peripherals.
• Support Active Directory users: password reset, account unlock, group membership changes.
• Install, update, and troubleshoot software applications.
• Manage and troubleshoot VPN, Wi-Fi, LAN connectivity issues.
• Identify root cause of recurring issues and implement long-term fixes.
• Perform patch updates, OS upgrades, and security compliance checks.
• Maintain asset inventory and documentation on service desk tools (e.g., ServiceNow, Remedy, Jira).
• Coordinate with L3/Engineering teams for unresolved issues and new deployments.
• Provide remote support for users using remote tools (TeamViewer, AnyDesk, SCCM, RDP etc.).
• Support O365/Email services: Outlook, OneDrive, Teams troubleshooting.
• Maintain data backup and recovery procedures on endpoints.
• Provide support during IT deployments, migrations, and onboarding/offboarding activities.

Skills & Technical Competencies

• Strong knowledge of Windows 10/11, Mac OS, and basic Linux familiarity.
• Active Directory, Group Policy, DNS, DHCP basics.
• Office 365 administration and troubleshooting.
• Endpoint security tools (Antivirus, DLP, EDR platforms).
• Experience with SCCM/Intune for device configuration and software deployment.
• Networking knowledge: TCP/IP, VPN, VLAN, Wi-Fi.
• ITSM ticketing tools (ServiceNow preferred).
• Good analytical and root cause resolution skills.

Qualifications

• Title: Desktop Support Engineer L2
• Client Name: Manipal Hospitals Private Limited
• Location: Sector 6 Dwarka, Delhi, 110075
• Education: Technical Graduate
• Minimum Exp required: 4-5 years (Experience in a hospital environment will be considered a plus.)
• Shift Timings: 8 AM to 8 PM (2 shifts)
• Workdays: 6 days working

Soft Skills

• Excellent communication and customer service orientation.
• Ability to work under pressure and manage multiple priorities.
• Strong documentation and reporting skills.
• Willingness to work in shift environment (if required).

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person