Application Support Engineer- L1

• Title: Application Support Engineer- L1
• Location: Manipal Hospital, 4J53+464, Maruthi Nagar, Yelahanka, Bengaluru, Karnataka 560064
• Joining Timeline: who is available to join in 30 days.
• Education: Technical Graduate
• Minimum Exp required: 1-3 yrs, (Hospital experience is a plus.)
• Shift Timings: 2 shifts- 8AM to 8PM (Initially, it will be a general shift for the first few months, and later it will transition to a two-shift schedule.)
• Workdays: 6 days working

· Interview Mode: Face to Face

Job Responsibilities:

* Study the HIS modules and workflows to gain a good understanding of the existing process flows

* Gain a mastery over the associated clinical modules and help doctors while using systems

* Help doctors/Consultants to create favorites, templates and other clinical documents in the system.

* Understand hospital processes and policies to be followed during implementation & Support

* Study the HIS modules and workflows to gain a good understanding of the existing process flows

* Gain a mastery over the associated clinical modules and help doctors while using systems

* Help doctors/Consultants to create favorites, templates and other clinical documents in the system.

* Understand hospital processes and policies to be followed during implementation & Support

II. Implement, Support and Stabilize

* Execute the implementation from data gathering, training to go-live, support and handover

* Liaison between the product, helpdesk and hospital users to ensure a smooth transition

* Training and support for clinical team in the hospital

* Ensure documentation of processes, procedures, milestones and sign-offs

* Provide timely feedback to the product team to help improve the HIS solution

Candidate Requirements:

* Min 1 year exposure to healthcare operations in large hospitals

* Minimum of 3 years' experience in Healthcare IT and HIS implementation & Support

* No travel constraints within India and staying offsite for extended durations

* Ability to manage transitions single-handedly

* Excellent organizational skills

* Good communications skills - written and verbal

* Good training skills to train doctors and other clinical staff

* Good prioritization skills and be flexible enough to adapt

* A good team-playing mentality

* An ability to work to tight deadlines and within constraints

* The candidate should also possess knowledge in application support.

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Weekend availability

Work Location: In person