Desktop Support Engineer

About Beyond Key



Education:

Job Summary

Desktop Support Engineer

Key Responsibilities

User Support & Troubleshooting:

L1/L2 support

Windows, Linux, and Mac OS

Microsoft 365, Microsoft Office, and other enterprise applications

VPN, Wi-Fi, network, and email connectivity problems

software development tools

Visual Studio, Java, PHP, SQL, MySQL, etc.

IT Infrastructure & System Administration

• Install, configure, and update Windows, Linux, and Mac OS systems.
• Manage Active Directory (AD), including domain controllers, user account creation, group policies (GPO), and permissions.
• Deploy and configure Microsoft Autopilot for device provisioning.
• Manage Intune for endpoint management, compliance, and patching.
• Basic knowledge of Microsoft Defender for Endpoint for security monitoring.
  

Network & Security Support

• Troubleshoot LAN, WAN, Wi-Fi, TCP/IP, VPN, DHCP, DNS, and Switches.
• Ensure systems comply with company security policies and compliance frameworks (SOC2, ISO 27001, etc.).
• Assist with firewall and endpoint security configurations.
  

IT Asset & Patch Management

• Maintain IT asset inventory, ensuring proper allocation and lifecycle management.
• Deploy security updates, software patches, and drivers using Microsoft Endpoint Manager (Intune).
• Support software installation, upgrades, and troubleshooting for users.
  

Ticketing System & Documentation

• Work with IT ticketing systems (Zoho Desk, Jira, etc.) to log and resolve user issues.
• Document IT issues, solutions, and best practices in the IT knowledge base.
• Collaborate with the IT team for system upgrades, migrations, and security improvements.
  

Required Skills & Qualifications

• 3+ years of experience in IT support, desktop support, or system administration.
• Strong knowledge of Windows, Linux, Mac OS, Microsoft 365, Microsoft Office, and other enterprise applications.
• Good understanding of network fundamentals (TCP/IP, Wi-Fi, LAN, WAN, VPN, DHCP, DNS, Switches).
• Experience with hardware installation & troubleshooting (PCs, laptops, printers, peripherals).
• Hands-on experience with Intune, Microsoft Autopilot, and Microsoft Defender.
• Familiarity of installing and troubleshooting software development tools like Visual Studio, Java, PHP, SQL, MySQL.
• Experience working in corporate IT environments with security and compliance frameworks (SOC2, ISO 27001, etc.).
• Ability to manage and resolve technical issues via ticketing systems.
• Strong troubleshooting, problem-solving, and multitasking skills.
• Willing to work in flexible shifts, including US time zones.
• Excellent communication and customer service skills.
  

Preferred Skills

• Knowledge of PowerShell scripting for automation.
• Familiarity with ITSM tools (Zoho Desk, Jira Service Management).