Job
Description
This job is with GLG, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About The Role The candidate will be joining the Enterprise Technology Services (ETS) team and will be responsible for managing and supporting the end-user technology environment at GLG. This includes deploying, maintaining, and troubleshooting Windows and macOS devices, ensuring compliance with security policies, and optimizing the end-user experience. The ideal candidate will have expertise in Microsoft Entra/Intune and Jamf for endpoint management. Key Responsibilities Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG’s 2,700 employees worldwide, ensuring a seamless and secure user experienceDevelop and implement automation strategies to improve endpoint management, software deployments, and system configurations, improving efficiency and reducing manual effortsAnalyze historical support ticket trends to identify recurring issues and implement proactive solutions that minimize incidents and enhance overall system reliabilityStay up to date with industry best practices for modern desktop engineering and apply relevant innovations to GLG’s environmentManage AWS Workspaces desktops and bundles, including debugging connectivity and software deployment issuesSupport strategic ETS projects including software rollouts and infrastructure upgradesOversee Windows 11 deployment and ongoing support, ensuring a smooth transition and continued system maintenance (ongoing updates, patches, and optimizations)Resolve escalated support tickets via Zendesk and collaborate with ETS teams to troubleshoot complex issuesDeploy, configure, and manage Windows and macOS devices using Microsoft Intune and JamfMaintain an accurate inventory of managed hardware and software assetsOversee OS patching, security updates, and software deployments, enforcing security policies such as encryption, endpoint protection, and access controlsMonitor, identify, and remediate vulnerabilities in GLG devices while supporting the implementation and management of endpoint security solutionsCollaborate with ETS teams to enhance the GLG end-user computing experience and drive process improvementsIdentify and implement automation opportunities to streamline workflowsDevelop and maintain documentation for procedures, troubleshooting guides/best practices Required Skills & Qualifications Bachelor’s degree in IT, Computer Science, or related field preferred (equivalent experience will also be considered)3+ years of experience in systems/desktop support and engineeringProven expertise in managing Windows Desktop operating systems, macOS, and Microsoft 365Experience with scripting (PowerShell, Bash) for automationHands-on experience with Microsoft Entra ID (Azure AD), Intune, and JamfKnowledge of Active Directory, Group Policy, and device compliance policiesFamiliarity with Zendesk, or similar customer relationship management software platformUnderstanding of security best practices for endpoint managementExcellent troubleshooting, communication, and customer service skills Preferred Qualifications Relevant certifications (i.e., MD-100/MD-101, Jamf Certified Tech, or CompTIA A+)Experience with networking fundamentals (DNS, DHCP, VPN) About GLG / Gerson Lehrman Group GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day). We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists. GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture. To learn more, visit www.GLGinsights.com. Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
