Desktop Engineer

As a Software Services Specialist, your role involves delivering customized post-sales software services to local clients. You will be responsible for responding to various queries and utilizing proactive monitoring techniques to prevent issues. Your primary objective will be to ensure high customer satisfaction by addressing requirements and resolving issues in a timely manner. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and carry out assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries from clients - Utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by promptly addressing requirements and resolving issues - Troubleshoot IT infrastructure problems - Adhere to standards and support operational plans - Perform assigned tasks under supervision Qualifications Required: - Bachelor's degree in Computer Science or related field - Proven experience in providing post-sales software services - Strong troubleshooting skills in IT infrastructure problems - Excellent communication and customer service skills - Ability to work effectively under supervision and meet deadlines Please note that the above job description provides a general overview of the role and responsibilities. It is not an exhaustive list of duties and additional functions may be assigned as needed by management. As a Software Services Specialist, your role involves delivering customized post-sales software services to local clients. You will be responsible for responding to various queries and utilizing proactive monitoring techniques to prevent issues. Your primary objective will be to ensure high customer satisfaction by addressing requirements and resolving issues in a timely manner. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and carry out assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries from clients - Utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by promptly addressing requirements and resolving issues - Troubleshoot IT infrastructure problems - Adhere to standards and support operational plans - Perform assigned tasks under supervision Qualifications Required: - Bachelor's degree in Computer Science or related field - Proven experience in providing post-sales software services - Strong troubleshooting skills in IT infrastructure problems - Excellent communication and customer service skills - Ability to work effectively under supervision and meet deadlines Please note that the above job description provides a general overview of the role and responsibilities. It is not an exhaustive list of duties and additional functions may be assigned as needed by management.