Desktop Engineer

Role & responsibilities

1. Responsible for managing and ensuring the uptime for server, storage, virtualized environment (Hyper-V & Hyperconverged infrastructure) and backup solution as per business requirements.
2. Administering Windows Servers, AD Infrastructure, DNS/DHCP setup and Group Policy Management, and ensure all business-critical servers are patched regularly.
3. Good knowledge on Office 365, and other cloud platforms like Azure, AWS, GCP etc.
4. Follow ITIL operation process like Service Request (SR), Incident response (IR), Change Request (CR) and monitor /maintain the ticket, SLA.
5. Basic knowledge on Linux (Red Hat & Ubuntu).
6. Research on latest IT innovations and try to implement new technology and improve the existing operations.
7. Excellent understanding of computer hardware, operating system functions, and components. Must be familiar with multiple makes/models of desktops and laptops and be able to troubleshoot and escalate as appropriate.
8. System Administration (User Roles & Privilege creation, Access provisioning etc).
9. Involvement in Planning, developing, and implementing the IT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness.
10. Maintaining vendor relationships and coordinating in purchase of hardware and software products.
11. Ensuring that software licensing regulations are followed to meet compliance.
12. Communicates effectively with internal customers to identify needs and provides solutions within SLA.
13. Initiates and implements improvements in all areas under his responsibility.
14. Complies with and helps to enforce standard policies and procedures.
15. Communication should be good enough to interact with internal customer to fulfil their requirements in an effective manner.
16. Managing the on-premises infrastructure in accordance with company security guidelines.
17. Having experience in managing support desk team.
18. Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills.
19. Mac OS X and Windows troubleshooting and configuration skills.
20. Create, document, and update processes to resolve issues efficiently and effectively
21. Knowledge on ITSM
22. Office 365 products
23. Asset management
24. People management
25. Vendor Management (Hardware & License procurement)
26. Basic networking and server knowledge (Active Directory, DNS, DHCP and etc)
27. Cloud Platform etc

Key competencies:

Knowledge on ITSM

1. Office 365 products
2. Asset management
3. People management
4. Vendor Management (Hardware & License procurement)
5. Basic networking and server knowledge (Active Directory, DNS, DHCP and etc)
6. Cloud Platform etc