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GD Research Center (GDRC)
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Desktop Engineer

Desktop Engineer

GD Research Center (GDRC)

7 - 8 years

15 - 20 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

networking vpn technical support executive analytical active directory lan dns windows troubleshooting dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role

A Desktop Engineer provides technical support to users by installing, maintaining, and troubleshooting desktop hardware, software, and network systems. They are responsible for setting up workstations, resolving technical issues, upgrading systems, and ensuring the smooth and efficient operation of an organizations desktop infrastructure.

What you ll be doing

Software and hardware Installation, upgradation, and troubleshooting of Windows 11 and MacBook, troubleshooting hardware and software-related issues.
Troubleshoot day-to-day issues related to app performance, browser, internet issues, and internet connectivity, and system performance.
Manage OS installation; fixed PC startup and login issues, upgrade hardware and raise ticket with OEM for hardware issues and vendor follow-up.
Diagnosing and troubleshoot LAN and network issues, driver installation, Network printer installation.
Configuration and troubleshooting of Teams Zoom room, RDP VPN, team viewer.
Configure and troubleshoot email outlook, O365, OneDrive and Teams issues.
Should be familiar with Auto Pilot, Intune, Hybrid, and Azure standard build devices and team viewer, slack and Jira.
Knowledge of Office 365, Azure/Entra ID, online exchange, MS Teams, SharePoint and OneDrive.
Basic Knowledge of Active directory, DHCP, DNS, LAPS, networking concept IP addressing, cabling and troubleshooting network connectivity issues.
Knowledge of AV and endpoint and email security, phishing, spam, malware and cybersecurity concept.
Responsible for managing IT asset inventory, knowledge of excel, fresh service (ITSM) tools.

What we re looking for

Desktop/ technical support executive with five years of experience in windows and Mac environment.
Good troubleshoot skills with ability to support and troubleshoot desktop, network, Wi-Fi and O365 technical issues.
Self-motivated, analytical mind, good team member, capable of working independently with minimum supervision.
Good communication skill with ability to communicate technical and non-tech issues with colleagues at all levels.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

#LI-RP1

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Desktop Engineer