Desktop Engineer

Job Opening: Desktop Support Engineer (Work from Office)

Location: Gift City, Gandhinagar, Gujarat
Qualification: Graduation in Any Stream
Experience Required: Minimum 1 Year

Working Days: 6 Days

Key Responsibilities:

• Provide remote technical support to end-users on desktop and system-related issues.
• Handle incidents, service requests, and troubleshooting through a ticketing system.
• Troubleshoot issues related to Microsoft Outlook, O365 applications, and email configurations.
• Ensure timely resolution of technical issues and escalate as necessary.
• Maintain accurate documentation of support activities and resolutions.
• Collaborate with teams to ensure consistent and quality support delivery.

Required Skills:

• Hands-on experience with Ticketing Tools (e.g., ServiceNow, JIRA, Freshdesk, etc.).
• Strong knowledge of Outlook Troubleshooting and O365 Support.
• Excellent communication and interpersonal skills.
• Basic understanding of desktop hardware, software installations, and remote troubleshooting tools.

Eligibility Criteria:

• Minimum 1.6 years of relevant experience in IT Support / Remote Support.
• Must have received salary in bank account.
• Must be able to produce relevant experience documents (Offer Letter, Experience Letter).
• Graduation is mandatory.

Email ID- project.lead@raspl.com

Contact No- 7338527060

Job Type: Permanent

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you comfortable with 3.24LPA(21.4K in hand ) Salary package?
• Do you have experience of more the 1years and salary received in bank?
• Are you comfortable for Mumbai -Goregaon OR Lower Parel?
• How many years' experience do you have?
• What is your current location ?
• What is your current CTC?
• Are you comfortable with 6 Days Working from the Office?
• What is your Notice Period/ Last Working Day?

Work Location: In person