Deputy Manager - Transactional Quality - REF85370H_2025188408 - Mumbai - Plant 10/11

Company Description

• Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.
• Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain.
• Should be able to communicate with the client and internal stakeholder.
• Maturity in handling customers and work in a multi culture/process environment.
• Should have good working knowledge of Transaction Quality systems, tools and technologies, End to end domain knowledge.
• Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.
• Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects.
• Daily, Weekly & Monthly reporting.
• Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.
• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.
• Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.
• Providing effective feedback to all processers.
• Working on Bottom performers to bring them up.
• Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
• Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective.
• Worked in OTC team having Accounts Receivable process knowledge.
• Knowledge of Cash Applications.
• Knowledge of Customer Creations.
• Knowledge of Invoicing.
• Knowledge of OTC domain in Media and Entertainment business.
• Good Communication Skills ( Internal and External )
• Analytical Skills.
• Proficiency in MS Office.
• Stakeholder Management.
• Strong OTC domain knowledge.
• Accuracy & integrity in data handling.
• Ability to work with people and teams of diversified / different priorities.
• Business intelligence and strong result orientation.
• Very resilient and lateral thinking capability & experience in advance quality planning.
• Strong stake holder and relationship management skills and dealing with senior team members.
• Highly self-motivated, proactive and eager to develop new capabilities in evolving role.
  

Qualifications