Deputy Manager Operations

• Managed and grown cross functional teams
• Has experience in managing critical operational processes, with SLA responsibility
• Worked in process improvement
• Track record of employee development (including an emphasis on selection and retention)
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
• Excellent written and oral communication skills
• A strong people leader with the ability to motivate and inspire cross-functional teams
• A creative problem solver, with a proven track record of thinkingoutside the box to solve complicated and multi-faceted problems
• Excited by operational process and challenges, with a knack for figuring out how to make things work, even without many resources
• A strong and structured communicator, both verbally and in writing
• Quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data
• Willing to roll up your sleeves and dowhatever it takes"
• Hungry and energetic to hit ambitious goals
• Customer-centric: you care deeply about every customer interaction and the experience of all buyers and sellers

About the Role

We are budding teams that support our core business in the US, the team is highly cross functional and works with stakeholders in the US to ensure we deliver world class service.

What Youll Do

• Monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends
• Rapidly execute on solutions when problems or challenges have been identified
• Work with adjacent teams to ensure your operations are delivering the best possible customer experience
• Youll monitor team productivity, manage goals, and drive efficiency
• Responsible for ensuring proper implementation of process level strategies to ensure delivery of key SLA's
• Executing specific people programs on coaching and development and team engagement.
• Review process performance
• Work with product team to build tech solutions to boost operational efficiency
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.