Deputy HR Manager: Hotel/Resort

Job Summary:

The Deputy HR Manager assists the HR Manager in leading the human resources function at the hotel/resort. This role is responsible for supporting HR strategy implementation across areas such as recruitment, employee engagement, training, compliance, and HR operations. The Deputy HR Manager ensures that the property maintains high staff morale, operational efficiency, and full legal compliance, while fostering a culture of service excellence.

Key Responsibilities:HR Operations & Policy Implementation

• Assist in overseeing daily HR functions including leave, attendance, payroll coordination, and personnel file management.
• Ensure HR policies and standard operating procedures (SOPs) are implemented consistently across departments.
• Maintain HR systems and support audits, MIS reporting, and HR analytics.

Talent Acquisition

• Lead recruitment efforts for line and supervisory staff.
• Work closely with department heads to identify hiring needs and source qualified candidates.
• Oversee onboarding, orientation, and smooth integration of new hires.

Employee Relations & Communication

• Act as a point of contact for employee concerns and grievances; escalate where needed.
• Support in resolving conflicts and maintaining a positive workplace culture.
• Assist in driving communication between staff and management through feedback sessions, meetings, and HR bulletins.

Training & Development

• Coordinate employee training plans in collaboration with department heads.
• Ensure training compliance, track progress, and evaluate outcomes.
• Promote a learning environment that enhances performance and guest service delivery.

Performance Management

• Support the performance appraisal process and help identify development needs.
• Guide HODs in setting objectives, giving feedback, and creating development plans.

Statutory Compliance

• Ensure timely submission of statutory requirements such as PF, ESIC, gratuity, labor law registers, etc.
• Liaise with external agencies and auditors as required.

Qualifications & Experience:

• Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
• 4–6 years of HR experience, preferably in hospitality (hotel or resort); at least 1 year in a supervisory or managerial role.
• Strong knowledge of HR practices, labor laws, and compliance in the hospitality industry.
• Proficiency in HRMS tools and MS Office Suite.

Key Competencies:

• Strong interpersonal and leadership skills.
• Excellent organizational and multitasking abilities.
• High emotional intelligence and conflict resolution skills.
• Strong verbal and written communication.
• Service-oriented mindset aligned with hospitality culture.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person