Deputy Group Manager- Continues Innovation

  Function
Introduction : 
We are Continuous Innovation (CI) team supporting IBM BPOD business globally. The primary objective of the CI team is to work with delivery team and to drivecontinuous improvement and Transformation agenda leveraging latest Technology / Six Sigma based on client and IBM priorities. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls.  
  Job Summary: 
We are seeking a results-driven professional with strong expertise in process automation and Six Sigma methodologies to drive continuous improvement across our business operations. This role focuses on identifying inefficiencies, leading automation initiatives, and applying Lean Six Sigma principles to deliver sustainable process improvements that enhance productivity, quality, and cost-efficiency.  
  
  
 Your Role and Responsibilities:
 

As a Continuous Innovation Consultant in IBM, you would be responsible for identifying and deploying transformation solution leveraging Lean Six Sigma & Automation for client business processes.

Responsible for planning and managing deployment of Transformation projects, ensuring project objectives are delivered as per client requirements.

Conducting assessments of existing processes & technology to identify areas that need improvement and design a solution to optimise /digitise the entire process, making it truly lean / touchless where applicable

Work with Delivery team, Continuous Innovation team and Client to build and drive Transformation agenda for that client involving cluster of projects driving cost of operations and other business outcomes through E2E process re-engineering / automation

Facilitate workshops with the business operations and functional teams to understand the end to end to end processes.

Work with business teams to simplify and improve operations by analysing processes and creating end-to-end automation solution designs.

Prepare a business case for the identified automation solution and present it to key stakeholders for approval to initiate development.

Lead the implementation of the automation projects by providing business requirements to the developers and ensuring that the process requirements are translated into Automation functionalities.

Responsible for monitoring and managing the successful implementation of identified transformation projects.

Accountable for end-to-end Automation project management along with project identification and change management.

Provide status to key stakeholders on project progress and call out project risks and mitigation plan.

Develop and track KPIs to measure the success and ROI of process changes and automation initiatives.

Provide training and mentorship on Lean and Six Sigma principles to teams as needed.

Stay updated on emerging automation tools, methodologies, and best practices in process optimization.

 
Why Join Us  

Opportunity to make a significant impact across the organization.

Work with a collaborative and forward-thinking team.

Competitive compensation and benefits.

Commitment to innovation, efficiency, and employee growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise  Required Professional and Technical Expertise
 

15+years of overall experience

Cross-functional knowledge of Finance processes e.g., O2C, R2A, P2P (Experience in Procurement, HR Ops and Risk & Compliance is a plus)

Certified Lean / Six Sigma Green Belt from recognized organization / Institute

Ability to build and lead Transformation Roadmap involving different type of projects –process related, Tech / automation, Target operating model etc.

Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams

Experience in process analysis, design, and identification of automation opportunities

Experience in handling large-scale enterprise-wide automation projects using Blueprism, UI Path, Automation Anywhere, Power Automate, etc.

Experience in handling digital transformation projects leveraging one or more technologies

Strong analytical, problem-solving, and project management skills.

Excellent communication and interpersonal skills.

Energy, drive, and resilience to overcomes challenges in various contexts

Preferred technical and professional experience  
Preferred Professional and Technical Expertise 

Ability to bring market and leading practice insights in F&A operations

Preferred resources from ITES/BPO/KPO or Consulting industry with F&A Transformation experience

A passion and deep interest in automation/ new technologies.

Note – Experience in Procurement, HR Ops and Risk & Compliance is a plus)