Deputy General Manager, Quality-Training Management

Global Process Ownership & Governance

• Establish and maintain the global Training Management Process, including policies, SOPs, standards, and governance structure.
• Define process strategy, roadmap, and harmonized workflows for training, qualification, requalification, and periodic assessments.
• Ensure compliance with global regulatory expectations for GxP training documentation and data integrity.

Training Curriculum & Competency Management

• Lead development of global role-based training curricula for GxP functions (R&D, Quality, Manufacturing, Supply Chain, PV, Regulatory).
• Implement competency-based training models and qualification frameworks.
• Partner with functional leaders to ensure accurate job-role mapping and curriculum alignment.

Technology, Systems & Data Integrity

• Serve as Business Owner for the global Learning Management System (Docebo)
• Define system requirements, workflows, data standards, and integration with eQMS, LMS and Human Resource Information System.
• Oversee system validation, upgrades, periodic review, and audit readiness.
• Ensure ALCOA+ data integrity principles for training records globally.

Process Performance, Metrics & Continuous Improvement

• Develop and maintain global training KPIs: training compliance %, overdue training, curriculum accuracy, and qualification metrics.
• Lead trend analysis and escalations, presenting performance updates to Quality Council and Management Review.
• Drive process improvements, simplification, automation, and risk-based training approaches.
• Benchmark industry practices and maintain process maturity roadmap.

Inspection Readiness & Regulatory Support

• Act as global SME during health authority inspections and partner audits covering training systems and records.
• Ensure training processes remain compliant, inspection-ready, and standardized across all sites.
• Lead or support remediation of training-related findings, CAPA, and systemic enhancements.

Global Stakeholder Leadership & Change Management

• Collaborate with HR, IT, Quality, Operations, R&D, and regional/site training leads to ensure aligned execution.
• Facilitate global working groups and communities of practice for training excellence.
• Lead global communication, onboarding, and change-management activities for process and system updates.

People Development & Thought Leadership

• Provide coaching and direction to regional training managers and SMEs involved in training execution.
• Build organizational capability in learning sciences, instructional design, adult learning principles, and GxP compliance.
• Champion a culture of continuous learning and quality mindset across the enterprise.

Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Quality, HR Learning & Development, or related field.
• 10–15+ years of pharmaceutical/biotech experience with strong training, quality systems, or LMS ownership background.
• Hands-on experience with GxP training management, LMS administration, and global quality systems.
• Strong knowledge of 21 CFR 211/820, EU GMP, Annex 11, ICH Q10/Q9, and data integrity principles.
• Proven leadership in global, matrixed environments and experience supporting regulatory inspections.