Deputy General Manager - Operations – MENA & SCO

Roles & Responsibilities

• Conduct weekly engagement meetings with Terminals and CFSs
• Prepare weekly report based on the inputs received during the engagement meetings
• Work in close coordination with the regional engineering and commercial teams
• Participate and assist BUs for strategic planning e.g 5 yrs plan, equipment and human resource requirements etc.
• Support BUs in preparing annual budgets & operating plans
• Ideate and implement innovative solutions for challenges faced by Business Units (BU) impacting safety, customer experience or operational efficiency and others.
• Work with the BUs to identify and train key talent pipeline
• Participate in various audits, assessment programs and site visits
• Monitoring effectiveness of procedural changes.
• Setting short- and long-term targets for operational improvements.
• Process mapping, Operations organization resource and capacity assessments
• Analysing MIS and KPI reporting.
• Achieving annual KPIs for the region & BUs.
• Contributing to continuous organizational improvement.
• Checking market trend and advise corrective measures to business units.
• Assist in Contract management
• Process confirmations for high severity incidents
• Best practices sharing & drive standardization across the region
• Assist in driving LEAN implementation as per regional & global roadmap, participate & conduct LEAN training programs.
• Conduct operational skill enhancement training sessions
• Continually review, identify and introduce improved operating procedures and systems.
• Good understanding of technology/operating systems in the Ports & terminals
• Provide regular process control checks and initiate / support performance improvement activities.
• Collaborate with different departments within the region for providing support to Business units
• Any other tasks to drive operational, HSE and business performance in the region.
  

Qualifications & Competencies

• Any Master’s degree with engineering background Or Master mariner with training in modern ports with Management degree preferably
• At least 8+ years of experience in container terminal operations and at least 2 years in the role of operations manager, continuous improvement or business process manager in a mid to large size container terminal or similar role.
• Knowledge and knowhow of container shipping & process expertise in terminal & CFS operations.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent communication & collaboration skills
• Terminal operating system (preferably Zodiac)
• Executive presence and maturity dealing with senior executives and staff
• Resourceful: Initiative to navigate their way and with the drive to get things done
• Capability in handling Digitalization and automation projects
• Proven track record of driving Kaizen initiatives and continuous improvement projects
• Understanding of expenditure, revenue and costing structures