Posted:3 hours ago|
Platform:
Work from Office
Full Time
Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project.
The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel.
The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction.
Shashwath Solution
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