Delivery Lead Manager

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

• Advise & consult clients on future state Benefits organization design and target operating model
• Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations
• Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops
• Participate in the global & localization sessions and provide leading practice input in administering local processes
• Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles
• Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gaps
• Provide input, where needed on service delivery components needed for policy harmonization
• Participate in global design authority discussions and provide input to any service delivery components
• Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation
• Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation
• Lead the training and service rehearsal activities & train BPO process SMEs
• Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps
• Lead ongoing continuous process improvement analyses and monitoring of process-specific KPls
• Ideate, test, and develop potential Analytics opportunities enabling creation of Client business value
• Provide ongoing coaching to PMEs and the BPO process teams
• Design customized Benefits solutions & lead client workshops — solution presentation and solution orals
• Extensive experience working across multiple 3rd party vendors/suppliers/carriers
• Exposure to regulatory reporting, laws, and country legislations
• Creating end to end Benefits outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution
• Work closely with transitions and Change management teams to ensure smooth transition of Benefits processes/activities to Accenture
• Program lead and project manage Benefits Consulting projects align resources for the project and ensure successful delivery and outcomes of the project
• Support/work with diverse, multi-cultural global teams to create HRO (Benefits) solutions for clients What are we looking for? Lead Hypercare and other Governance meetings for respective domains Graduation in Human Resources (Preferably master s in human resources) Minimum 12+ years of experience in US/Canada Benefits consulting, solution, and delivery Strong customer engagement skills Global exposure know-how of different cultures End to End knowledge of HR function Good analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred Roles and Responsibilities: US Benefits Transformation US Benefits Consulting Benefits Technology Consulting Benefits Operations Experience Vendor/Supplier Management Claim Processing Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills