Delivery Lead and Scrum Master

Job Title: Delivery Lead & Scrum Master

Location: Bangalore, Karnataka-India

Position Overview:

Johnson Controls is seeking an experienced Delivery Lead & Scrum Master to join our Global Marketing IT team. This individual will be responsible for managing and leading a cross-functional team that includes Architects, Web Developers, Testers, Content Migrators, and Marketing Automation Resources. The Technical Lead will play a pivotal role in ensuring the timely, successful delivery of Web-based websites and digital solutions, utilizing strong Agile/Scrum methodologies and Azure DevOps practices. This position requires a solid background in managing technical teams, overseeing project timelines, ensuring efficient resource utilization, and ensuring the successful delivery of high-quality, secure, and performance-optimized digital experiences.

Key Responsibilities:

Technical Leadership:

• Lead and manage the delivery of Web-based projects, ensuring alignment with business objectives, timelines, and quality standards.

• Act as the primary point of contact for all project-related activities, collaborating closely with business stakeholders, project managers, and technical teams to ensure project success.

• Monitor and report on project progress, risks, and issues, ensuring timely resolution of any blockers.

• Develop and maintain delivery roadmaps, aligning with the overall marketing and business strategy.

Agile and Scrum Leadership:

• Act as Scrum Master for multiple agile teams, facilitating daily standups, sprint planning, retrospectives, and other Scrum ceremonies.

• Work with product owners, stakeholders, and team members to ensure clear, prioritized user stories and tasks for each sprint.

• Foster an Agile mindset across the team and ensure continuous improvement in Agile practices and processes.

• Remove impediments and ensure the team is focused on delivering high-quality work while adhering to Scrum principles.

Team Management:

• Oversee, manage, and mentor a diverse team of Architects, Developers, Testers, Content Migrators, and Marketing Automation Resources.

• Facilitate collaboration and knowledge sharing between cross-functional teams, ensuring efficient communication and a high-performing team environment.

• Manage team resource allocation and ensure tasks are effectively distributed based on skill sets and priorities.

• Support team development through coaching, performance reviews, feedback, and career development.

Risk and Issue Management:

• Identify potential risks and blockers to project delivery and take proactive steps to mitigate them.

• Manage resource constraints, team dependencies, and scope changes to minimize project delays and ensure the team is consistently aligned with business priorities.

• Escalate issues to relevant stakeholders as necessary and work towards effective resolution strategies.

Collaboration with Stakeholders:

• Act as a liaison between technical teams and business stakeholders, ensuring alignment with business objectives and delivering solutions that meet user needs.

• Collaborate with marketing, content, UX/UI, and business teams to ensure Sitecore implementations meet the organization’s goals and priorities.

Performance Monitoring & Reporting:

• Track and report on key performance metrics for project delivery, such as velocity, sprint burn-down, release quality, and issue resolution times.

• Provide regular updates to senior leadership on team progress, project status, and any risks that could affect the timely delivery of the project.

• Continuous Improvement:

• Lead retrospectives and encourage a continuous feedback loop to identify areas for improvement in both team performance and project delivery processes.

• Advocate for ongoing improvements in tooling, development practices, and team collaboration to optimize efficiency and delivery.

Quality Assurance and Best Practices:

• Ensure adherence to coding standards, best practices, and industry standards for Sitecore development, testing, and deployment.

• Foster a culture of quality assurance across the team, ensuring the implementation of automated tests, continuous integration, and continuous testing throughout the development lifecycle.

Qualifications:

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or a related field.

• Minimum 10-14 years of experience in software delivery and management, with at least 5 years of hands-on experience as a Scrum Master or Delivery Lead in an Agile environment.

• Strong understanding of Agile methodologies (Scrum, Kanban) using Azure DevOps, with certifications such as Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or equivalent.

• Experience managing and leading cross-functional teams, including Architects, Developers, Testers, Content Migrators, and Marketing Automation Resources.

• Experience with Sitecore CMS and Sitecore ecosystem, including Sitecore XP, Sitecore SXA, Sitecore JSS, and marketing automation integrations is a plus.

• Proven track record of delivering high-quality, performance-optimized public-facing websites and digital solutions on time and within budget.

• Strong project management skills, with experience overseeing project timelines, dependencies, resource allocation, and scope management.

• Excellent communication and interpersonal skills to interact effectively with both technical and non-technical stakeholders.

• Strong leadership and mentorship skills, with a focus on empowering teams, driving collaboration, and fostering a positive team culture.

• Experience with performance monitoring tools and release management in an Azure environment.

• Proficiency in Agile project management tools such as Jira, Confluence, or similar platforms.

• Experience in managing risk, identifying blockers, and implementing proactive solutions to keep projects on track.

• Experience with content migration and marketing automation solutions is a plus.

• Strong problem-solving skills, with the ability to handle complex project challenges and deliver solutions under tight deadlines.

• Certifications in Agile or Scrum (e.g., CSM, SAFe Agilist) and Project Management certifications (e.g., PMP) are a plus.

Why Join Us:

You will be part of a dynamic team dedicated to delivering high-quality solutions and leading innovations that enhance our clients' success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.