Johnson Controls is seeking an experienced Delivery Lead & Scrum Master to join our Global Marketing IT team. This individual will be responsible for managing and leading a cross-functional team that includes Architects, Web Developers, Testers, Content Migrators, and Marketing Automation Resources. The Technical Lead will play a pivotal role in ensuring the timely , successful delivery of Web -based websites and digital solutions, utilizing strong Agile/Scrum methodologies and Azure DevOps practices. This position requires a solid background in managing technical teams, overseeing project timelines, ensuring efficient resource utilization , and ensuring the successful delivery of high-quality, secure, and performance-optimized digital experiences.
- Lead and manage the delivery of Web-based projects, ensuring alignment with business objectives , timelines, and quality standards.
- Act as the primary point of contact for all project-related activities, collaborating closely with business stakeholders, project managers, and technical teams to ensure project success.
- Monitor and report on project progress, risks, and issues, ensuring timely resolution of any blockers.
- Develop and maintain delivery roadmaps, aligning with the overall marketing and business strategy.
Agile and Scrum Leadership
- Act as Scrum Master for multiple agile teams, facilitating daily standups, sprint planning, retrospectives, and other Scrum ceremonies.
- Work with product owners, stakeholders, and team members to ensure clear, prioritized user stories and tasks for each sprint.
- Foster an Agile mindset across the team and ensure continuous improvement in Agile practices and processes.
- Remove impediments and ensure the team is focused on delivering high-quality work while adhering to Scrum principles.
- Oversee, manage, and mentor a diverse team of Architects, Developers, Testers, Content Migrators, and Marketing Automation Resources.
- Facilitate collaboration and knowledge sharing between cross-functional teams, ensuring efficient communication and a high-performing team environment.
- Manage team resource allocation and ensure tasks are effectively distributed based on skill sets and priorities.
- Support team development through coaching, performance reviews, feedback, and career development.
Risk and Issue Management
- Identify potential risks and blockers to project delivery and take proactive steps to mitigate them.
- Manage resource constraints, team dependencies, and scope changes to minimize project delays and ensure the team is consistently aligned with business priorities.
- Escalate issues to relevant stakeholders as necessary and work towards effective resolution strategies.
Collaboration with Stakeholders
- Act as a liaison between technical teams and business stakeholders, ensuring alignment with business objectives and delivering solutions that meet user needs.
- Collaborate with marketing, content, UX/UI, and business teams to ensure Sitecore implementations meet the organization s goals and priorities.
Performance Monitoring & Reporting
- Track and report on key performance metrics for project delivery, such as velocity, sprint burn-down, release quality, and issue resolution times.
- Provide regular updates to senior leadership on team progress, project status, and any risks that could affect the timely delivery of the project.
- Lead retrospectives and encourage a continuous feedback loop to identify areas for improvement in both team performance and project delivery processes.
- Advocate for ongoing improvements in tooling, development practices, and team collaboration to optimize efficiency and delivery.
Quality Assurance and Best Practices
- Ensure adherence to coding standards, best practices, and industry standards for Sitecore development, testing, and deployment.
- Foster a culture of quality assurance across the team, ensuring the implementation of automated tests, continuous integration, and continuous testing throughout the development lifecycle.
- Bachelor s or Master s Degree in Computer Science , Information Technology, or a related field.
- Minimum 10 -14 years of experience in software delivery and management, with at least 5 years of hands-on experience as a Scrum Master or Delivery Lead in an Agile environment.
- Strong understanding of Agile methodologies (Scrum, Kanban) using Azure DevOps , with certifications such as Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or equivalent.
- Experience managing and leading cross-functional teams, including Architects, Developers, Testers, Content Migrators, and Marketing Automation Resources.
- Experience with Sitecore CMS and Sitecore ecosystem, including Sitecore XP, Sitecore SXA, Sitecore JSS, and marketing automation integrations is a plus .
- Proven track record of delivering high-quality, performance-optimized public-facing websites and digital solutions on time and within budget.
- Strong project management skills, with experience overseeing project timelines, dependencies, resource allocation, and scope management.
- Excellent communication and interpersonal skills to interact effectively with both technical and non-technical stakeholders.
- Strong leadership and mentorship skills, with a focus on empowering teams, driving collaboration, and fostering a positive team culture.
- Experience with performance monitoring tools and release management in an Azure environment.
- Proficiency in Agile project management tools such as Jira, Confluence, or similar platforms.
- Experience in managing risk, identifying blockers, and implementing proactive solutions to keep projects on track.
- Experience with content migration and marketing automation solutions is a plus.
- Strong problem-solving skills, with the ability to handle complex project challenges and deliver solutions under tight deadlines.
- Certifications in Agile or Scrum (e. g. , CSM, SAFe Agilist) and Project Management certifications (e. g. , PMP) are a plus .
Why Join Us
You will be part of a dynamic team dedicated to delivering high-quality solutions and leading innovations that enhance our clients success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.
