Project Manager

Location:

About the Role:

Project Manager

Key Responsibilities:

• Own business and technology KPIs

  for key client accounts, ensuring successful delivery and measurable outcomes.

• Analyze client performance data

  to identify opportunities for optimization, cross-sell, and up-sell.

• Partner with the sales team

  to define project scope, objectives, and delivery timelines for new clients.

• Lead new client onboarding

  , managing project planning, deployment, and post-go-live success.

• Drive account growth

  by initiating and tracking business development initiatives aligned with client goals.

• Collaborate with internal teams

  —Technology, Product, Solutions, Implementation, and Analytics—to design effective solutions and ensure timely, high-quality delivery.

• Represent Capillary

  at regional and national forums, strengthening brand visibility and client relationships.

What You’ll Bring:

• 5+ years of experience

  in software project delivery and/or client management.
• Proven expertise in

  project management methodologies

  and tools with hands-on execution experience.
• Exposure to

  retail, digital, e-commerce, CRM, or loyalty analytics

  domains is highly desirable.
• Strong

  business acumen

  with a track record of driving client growth and results.
• Exceptional

  stakeholder management

  and

  team leadership

  skills.
• Excellent

  presentation, communication, and interpersonal

  abilities.
• A proactive, problem-solving mindset with the ability to work effectively across teams and manage multiple priorities.
• Passion for building long-term client relationships and enhancing Capillary’s industry leadership.

Why Capillary

At Capillary Technologies, we combine deep industry expertise with cutting-edge technology to deliver impactful customer engagement solutions to leading global brands. Join us to be part of a high-growth, innovation-driven environment where your work directly contributes to client success and business growth.

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.