Delivery Head

Job Title: Delivery Head – BFSI Domain (US Customers)

Location:

Department:

Experience Required:

Role Overview:

Delivery Head

Key Responsibilities:

Delivery Leadership:

• Lead end-to-end delivery of Data & AI programs for BFSI clients in the US.
• Ensure adherence to SLAs, compliance standards (e.g., FFIEC, GLBA, SOX), and client-specific governance models.
• Drive delivery excellence through robust planning, execution, and continuous improvement.

Client Engagement:

• Serve as the primary delivery interface for US-based BFSI clients, ensuring high satisfaction and strategic alignment.
• Understand client business models, regulatory pressures, and digital transformation goals to tailor solutions effectively.

Team & Stakeholder Management:

• Manage globally distributed teams across onshore, offshore, and nearshore locations.
• Collaborate with client stakeholders, internal leadership, and cross-functional teams to ensure seamless delivery.

Strategic Growth & Innovation:

• Partner with sales and solutioning teams to support account growth and new opportunity development.
• Contribute to the creation of domain-specific accelerators, frameworks, and reusable assets for BFSI clients.

Financial Oversight:

• Own P&L for US BFSI delivery portfolio.
• Monitor budgets, resource utilization, and profitability across engagements.

Required Skills & Qualifications:

• 15+ years of IT services experience with at least 5 years in BFSI delivery for US clients.
• Strong understanding of US financial regulations, compliance frameworks, and customer expectations.
• Expertise in data platforms (Azure, AWS, GCP), analytics, AI/ML, and data governance.
• Proven leadership in managing large-scale transformation programs.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Bachelor’s/Master’s degree in Computer Science, Engineering, or related field; MBA preferred.

Preferred Certifications:

• PMP / Prince2 / Agile certifications
• Domain certifications in BFSI (e.g., US Banking, Insurance, Risk & Compliance)
• Cloud certifications (Azure, AWS, GCP)