112 Delivery Excellence Jobs - Page 5

Dear Aspirant, Welcome to [ Resource pro ], a leader in the property and casualty insurance sector. Our mission is to deliver exceptional solutions that safeguard our clients' futures while promoting a culture of innovation and excellence. ReSource Pro Operational Solutions Private Limited, Bangalore Mail Id: Karthik_Venkat@resourcepro.in About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, Resource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ Resource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. Role & responsibilities Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift. Coach direct reports and team leaders. Build effective talent development practices to develop leaders within and integrate externally hired leaders. Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises. Trouble-shoot service and client management issues with the team and drive high client satisfaction. Uphold information security requirements. Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets. Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement. Lead Strategic Initiatives & Projects and Drive Innovation Define projects and initiatives for Indias real-time shift to revise and adopt ReSource Pro best practices; oversee project execution to achieve desired business results Build infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One ReSource Pro that ultimately drives business results. Preferred candidate profile Minimum Bachelor Degree 10+ years of leadership experience in operations Work experience in insurance outsourcing is highly preferred Global work experience is preferred Perks and benefits Best In the Market with variables. Our Values : Passion For Excellence We aspire to the highest standards in all that we do. Service Centric We are motivated by a deep service, building trust through quality, reliability and attentiveness. Teamwork We are here to support each others success. Best Self We challenge ourselves to learn, grow and be the best version of ourselves. Commitment to community We are actively engaged in our communities and committed to giving back. Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

Responsibilities: Designs and develops test automation scripts from the ground up Updates existing test cases to handle new application features. Focuses on FUNCTIONAL Testing (Automation/Manual) Collaborates with development and testing teams to best define automated testing strategy Key Skills: 8 - 10 years of Experience with automation testing (Selenium/Java, Selenium, RestAssured and Cucumber BDD framework etc), focusing on Quality Assurance processes methodologies. Experience developing API and browser-based test automation. Experience with different frameworks Good understanding of investment banking and financial instrument concepts. Strong problem solving and communication skills.

We are looking for an enthusiastic and skilled Delivery Expert to join our Delivery Excellence team as Junior Project Manager. Be a self-starter and be willing to learn - these are the two most important qualities to demonstrate as somebody wanting to join this team. In this role, you will be responsible for aligning operational actions and strategic objectives regarding the Real-Time Visibility product, supporting operational departments with queries and escalations, and building and maintaining the knowledge base. You will work closely with the Customer Experience organization and product teams to bring value to customers and close feedback loop. Responsibilities: Act as a trusted product advisor within the organization Perform problem analysis and apply critical thinking to derive improvements from within the problems observed or reported on the platform Be assertive, act as the customer s advocate within the organization bringing product closer to the customer Be responsible for ensuring that the product s value is realized by the customer and that, it meets the needs and expectations of the customer Acquire, maintain and share knowledge about product through written material and training sessions Contribute to defined departmental objectives, KPIs, best practices, and process improvements Required Skills and Qualifications: Must be a self-starter with a strong willingness to learn Possess excellent English communication skills - both written and verbal - allowing to convey information effectively to stakeholders Good organisation skills - ability to derive structure from unorganised information and situations Can think on their feet and stay calm in a difficult situations Has basic project management skills Is a good listener; should have a strong customer-centric mindset bringing commitment to understanding and meeting the needs of our customers Demonstrates leadership qualities by guiding, supporting, and positively impacting others in the workplace Has basic technical proficiency like understanding of API integration and familiarity with data formats such as XML or JSON Has hands-on experience of working on tracking tools such as JIRA Has a problem-solving attitude, focuses on identifying and implementing effective solutions Is committed to continuous personal development and staying up-to-date with industry best practices Ideal role for someone with 2-3 years experience, wishing to develop their career in the Customer Experience organization

. BASIC INFORMATION ON THE POSITION Position Name Senior Engineer - Delivery Excellence Mandatory/Required Skills & Location Position Name Senior Engineer - Delivery Excellence Location [[location_obj]] PURPOSE OF THE ROLE Team Lead - Process & Quality is required to provide process and quality assurance support to projects in a CBU. The team member is responsible to work with the Project Owner & Delivery team to come up with Project specific process, Participate in Project reviews (internal / customer), Track the metrics and project health and reporting KEY RESPONSIBILITIES AND ACCOUNTABILITIES Participate in receiving, analysing and improving Customer satisfaction, reduce customer complaints and customer reported defects Participate and contribute in Customer status calls, customer reviews from Process & Quality perspective Derive PPQA plan for CBU projects, perform, monitor and report the activities to the concerned. Should have supported 8-10 project as SQA or Process Support Contribute/ Drive to Quality reviews and improvement initiatives within the CBU Participate/ Contribute in Operational Reviews, Internal team meetings Support POs and PMs in Process tailoring, Planning, Estimation, Risks management and Reviews. Ensure Project s adherence to QMS and Projects defined software processes through health reviews & compliance reviews/ audits. Provide early alert and right insight to the management Define metrics for the projects. Track periodically and publish to management Review project planning documents and engineering artifacts to ensure First Time Right / Quality at source Assist PO / PM in process tailoing and establishing projects software development process based on SLK process and customer / project specific requirements Come up with practical and innovative thoughts for optimization / efficiency improvement Actively participate in nominated training programmes EDUCATION QUALIFICATION Bachelor of Engineering (any discipline) or MCA Certifications CSQA, CSM, Six Sigma (Green Belt), ITIL (All Desired) MINIMUM EXPERIENCE REQUIRED Overall (in years) 2-3 years Relevant (in years) 1-2 years DOMAIN/ FUNCTIONAL SKILLS Awareness on Banking, Financial Services, Insurance, Manufacturing, Supply Chain, Energy & Utilities Domain Knowledge on SDLC (Waterfal, Iterative, Agile etc.) and various Quality Models / Framework (CMMI, ISO) Knowledge on Quality Assurance, Control and Improvement activities Should possess good communication skills (Oral & Written) Ability to manage a team and interact with PO / PM Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel

Job Title: Junior Project Manager Team: Delivery Excellence Department: Customer Experience Job Profile : Professional Services Project/Program Manager 2 About the Delivery Excellence Team: We are a team of customer-facing functional product experts for the Real-Time Visibility product offered by Transporeon. We participate in delivery and support processes bringing expertise and direction to new projects and ensuring continued satisfaction for existing customers. Our role is to provide foundational and expert knowledge, which we then disseminate throughout the organization. We are eager to leverage AI to drive innovation and deliver exceptional results. Our team is known for collaboration across departments and a strong focus on customer satisfaction. We value creativity, dedication, and teamwork, and strive to create an environment where everyone can thrive. Job Description: We are looking for an enthusiastic and skilled Delivery Expert to join our Delivery Excellence team as Junior Project Manager. Be a self-starter and be willing to learn - these are the two most important qualities to demonstrate as somebody wanting to join this team. In this role, you will be responsible for aligning operational actions and strategic objectives regarding the Real-Time Visibility product, supporting operational departments with queries and escalations, and building and maintaining the knowledge base. You will work closely with the Customer Experience organization and product teams to bring value to customers and close feedback loop. Responsibilities: Act as a trusted product advisor within the organization Perform problem analysis and apply critical thinking to derive improvements from within the problems observed or reported on the platform Be assertive, act as the customer s advocate within the organization bringing product closer to the customer Be responsible for ensuring that the product s value is realized by the customer and that, it meets the needs and expectations of the customer Acquire, maintain and share knowledge about product through written material and training sessions Contribute to defined departmental objectives, KPIs, best practices, and process improvements Required Skills and Qualifications: Must be a self-starter with a strong willingness to learn Possess excellent English communication skills - both written and verbal - allowing to convey information effectively to stakeholders Good organisation skills - ability to derive structure from unorganised information and situations Can think on their feet and stay calm in a difficult situations Has basic project management skills Is a good listener; should have a strong customer-centric mindset bringing commitment to understanding and meeting the needs of our customers Demonstrates leadership qualities by guiding, supporting, and positively impacting others in the workplace Has basic technical proficiency like understanding of API integration and familiarity with data formats such as XML or JSON Has hands-on experience of working on tracking tools such as JIRA Has a problem-solving attitude, focuses on identifying and implementing effective solutions Is committed to continuous personal development and staying up-to-date with industry best practices Ideal role for someone with 2-3 years experience, wishing to develop their career in the Customer Experience organization About Trimble Dedicated to the world s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com Trimble s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

Job Title: JEE Mains + Advanced, Subject Matter Expert - Physics/ Chemistry/ Mathematics Work from Office, locations: Kota / Jaipur / Bangalore Experience: 3+ years Job Type: Full-Time Compensation : Competitive, based on experience and subject expertise About the Role: Allen Online is hiring experienced JEE Subject Matter Experts in Physics, Chemistry, and Mathematics to contribute to our academic content development initiatives. You will play a key role in designing high-impact learning materials that help students succeed in India s most competitive engineering entrance exams. Key Responsibilities: Create and enhance academic content aligned with the latest JEE Main & Advanced syllabus and trends Develop high-quality problem sets, step-by-step solutions, and conceptual notes to improve conceptual clarity and exam readiness Review, refine, and update existing content to maintain accuracy, engagement, and pedagogical value Collaborate with academic and digital content teams to ensure consistency and delivery excellence Provide clear, detailed, and student-friendly explanations for complex topics Eligibility Criteria: Bachelor s or Master s degree in Engineering, Physics, Chemistry, or Mathematics Minimum 3 years of relevant experience in content development or teaching for JEE Required Skills: In-depth knowledge of the JEE syllabus, question patterns, and examination trends Ability to create engaging, error-free, and logically structured academic content Excellent written communication and content structuring skills Familiarity with digital tools and platforms (e.g., LaTeX, Canva, GeoGebra, Desmos, ChatGPT , etc.) is preferred Prior experience in curriculum or study material development is highly desirable What We Offer: Competitive compensation based on your experience and subject expertise Exposure to AI-driven tools and next-gen content creation platforms Preferred consideration for Allen Digital Faculty roles (2026-27) based on performance Clear Career Progression: Fast-track your growth with structured performance reviews and a chance to move into senior academic roles Work-Life Balance: A supportive, collaborative environment that values personal well-being alongside professional achievement

About the Role: As an Engineering Lead, you will be responsible for the end-to-end successful execution of large multi-year programs, serving as the single point of contact for both the client and CT leadership regarding program execution. You will be a thought partner for the client, helping to strategize and structure transformation initiatives. Your role will involve integrating multiple service lines to ensure the customer's program objectives are met, driving program-level activities, and leading offshore delivery teams. Key Responsibilities: - Own the end-to-end successful execution of large multi-year programs. - Serve as the single point of contact for the client and CT leadership regarding program execution. - Strategize and structure transformation initiatives as a thought partner for the client. - Integrate multiple service lines to ensure customer's program objectives are met. - Drive program-level activities, including detailed planning, risk management, mitigation, scope, change & budget management, and release management. - Lead cadence and steering committee meetings with the client. - Engage in meaningful conversations with the clients technical and management SMEs, including architects and managers. - Define, track, and optimize program success criteria, metrics, and KPIs. - Lead and manage offshore delivery teams and conduct internal reviews and meetings. - Support account mining and identify opportunities across projects and programs in collaboration with the account manager/client partner. - Lead and support proposal creation, estimation, and planning for new opportunities. Mandatory Skills: - Excellent communication and senior/CXO level stakeholder management skills with a collaborative approach. - Proven experience in successfully leading multi-year, multi-team, large programs. - Working experience in the Clinical/Imaging domain. - Understanding of the latest technologies, including AWS platform and DevOps. - Working knowledge of Agile SAFe and industry-standard program management practices. - Experience working in an onsite-offshore model with delivery teams spread across geographies. - Strong conflict management and dispute resolution skills. Desired Skills: - Previous experience in leading programs for Life Science companies. - SAFe or PMP certification.

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT JOB SUMMARY: The Intern will work as a partner to the business by supporting the execution of multiple TA initiatives and participate actively in all steps of the recruitment process (pre-selection, interviews and offers). Post positions on company career site and any specialty sites. Schedule interviews for selected candidates Maintain continuous contact with potential candidates and provide follow-up and updates in our applicant tracking system as appropriate. Support team with various administrative tasks and projects. Should be a team player and results-oriented. Basic proficiency with MS Office (Excel, Outlook, PowerPoint, Word). Should have strong verbal written communication skills. Demonstrates ability to consistently follow documented procedures.

Job Purpose: This role is responsible for generating revenue through building and maintaining healthy business relations with existing customers, ensuring maximum customer satisfaction by achieving delivery & quality norms. Key Responsibilities: Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals. Use data and analytics to assess program performance, identify trends, and drive continuous improvement. Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management. Identify risks and issues proactively, and implement mitigation plans to keep programs on track. Optimize resource allocation, timelines, and processes to improve delivery efficiency. Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes Liaison with all Stakeholders Credit, Risk, Finance, Marketing, Sales, Customer Experience and Operations teams in strategic as well as operational matters Execute projects across initiatives like customers experience, process improvement, vendor empanelment etc Monitoring performance of team members to ensure efficiency and meeting of individual & group targets Job Requirements: Graduation/ MBA 8 - 12 Years experience in Banking / Financial Services Drive and initiative, strong commitment, ability to take ownership High level of integrity, professionalism and attention to detail Exp in handling various channels Strong Analytical, Interpersonal and Convincing skills Exceptional written and verbal communication skills

Lead and mentor mobile dev teams (iOS, Android) to build innovative apps integrated with smart helmets. Drive architecture, strategy, cross-functional collaboration, and delivery of secure, scalable, high-performance mobile solutions

With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh , Guy Carpenter , Mercer , and Oliver Wyman . For more information, visit marshmclennan.com , follow us on LinkedIn and Twitter . Within MMC, the Corporate Information Solution (CIS) department is a group of Finance, HR, Marketing & Communication and IT professionals who focus on delivering optimal, secure, highly available and cost-effective technical solutions to our stakeholders across the corporate functions. We are seeking candidates for the following position based in the Mumbai/Pune office: Technology Delivery Leader What can you expect Overall 15 - 18 years of experience in IT 5 plus years experience as a project manager / Delivery Manager including client facing project management, including delivering enterprise-scale web applications or analytics implementations Solid project management experience in application support and maintenance projects. Strong verbal, presentation and written communication skills. Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. Strong conflict resolution and negotiation skills. Professional demeanor, ability to interact with and lead diverse teams and communicating with Stakeholders Superb organizational skills to be able to coordinate complicated projects. Exceptional team building and team management skills, with proven experience managing virtual teams. Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. Proven ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems. Understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus. Excellent understanding of SDLC software development, AGILE methodologies Good understanding of DevOps tools and practices We will count on you to: Lead and build a team of consultants, architects and project managers. Responsible for thought and delivery leadership. Owns strategy and roadmap with business stakeholders. Create Governance framework and share regular updates with management Lead team to ensure adequate account coverage through team schedules and back-ups. Responsible for innovating and delivering the projects, ensuring timely delivery, quality and displaying value to the Customer. Must demonstrate a sense of ownership to plan, execute and drive the Delivery excellence and Customer success through collaborative environment. Responsible for coaching and developing staff to meet or exceed project expectations. Mentor and nurture team towards delivery excellence, technology, customer success, process improvements and collaboration. Leads and motivates the teams in a fast-paced, dynamic, and global environment. Drive efficiency, productivity from the team, new approaches, and critical thinking for Customer success. Coach and mentor team with customer critical issues and non-engagement; assist in problem evaluation and resolution. Handle Customer critical issues resolving the problem and/or dealing with the customer. Manage Customer escalations, layout effective remediation plan to address the issues Prepare and execute the action plan(s) to address identified issues from customer satisfaction surveys. Assist with quarterly business review preparation and reports. Define and implement processes across multiple projects which help in streamlining the functioning of the project Ensure dissemination of process, policies, performance and quality expectations Collaborate with cross-functional business on various organization level initiatives. Excellent decision-making, communication and collaboration skills. Able to fit in well within an informal rapid innovation environment and to provide hands-on management What you need to have: 15+ years of experience with at least 5 years of experience in managing delivery with a hands-on full-stack developer experience. Experience on MEAN/MERN stack development Experience of cloud platforms Must be a strong people manager with at least 5 years of experience in managing a team of 25-30 team members or more. Experienced in managing customer escalations and layout effective get-well plan to retain customers. Experienced in managing and expanding a high-performance team including - hiring, mentoring and retaining key talent. What makes you stand out Experience in managing large-scale software development projects and delivering high-quality software solutions. Agile, DevOps experience and knowledge

POSITIONDelivery ManagerROLEDelivery ManagerREPORTING TODelivery Head / Practice HeadPOSITION STATEMENT:The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry s best practices in terms of Technology, Process and Governance Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability REQUIRED EXPERIENCE:15+ years of experience in the IT Industry, preferably worked in service-based IT industry 10 years of proven capabilities in strategic project management and leading mid to large service oriented large teams driving the profitability, customer success and people success agenda Proven experience in leading Agile, DevOps, technology and digitization automation driven projects Possesses strong Ecommerce domain knowledge (Preferred Indian clients)Strong delivery and technology excellence Strong understanding on business value to be delivered to client with appropriate cost/ qualityShould have worked closely with Pre-sales for new logos and new solutions and ensuring financing, efficiency etcAccountable for Revenue targets and maintaining good Gross Margin Delivering ROI & BVR on Automation for the client Should possess and have good understanding of Test automation solution and implementation_KEY RESPONSIBILITIES AND DELIVERABLES:Kickstarting new programs