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15.0 - 19.0 years
0 Lacs
karnataka
On-site
As a Domain Consultant specializing in the Chemical & Process industry, you will be responsible for providing expert consulting services to clients across the Metals & Mining sector. With over 15 years of experience, you will play a crucial role in driving transformational programs and delivering excellence in your work. Your key responsibilities will include curating tailored solutions, proposals, and intellectual property specifically designed for the metals & mining sector. Your expertise will be vital in contributing to client meetings, engaging effectively with industry leaders, and showcasing your in-depth knowledge of areas such as Digital transformation, Supply chain, Manufacturing Operations, and Business Planning. To excel in this role, you must have a proven track record of working with Tier 1 metal conglomerates and major consulting firms in the metals and mining industry. Your passion for exploring various themes within the industry's value chain and your proactive communication style will set you apart in this competitive field. While not mandatory, exposure to IIoT, MES, PLC/SCADA, and Industry 4.0 technologies will be advantageous. As a consultant, you will be expected to possess a comprehensive understanding of the entire Metals value chain and have a demonstrated history of executing research engagements to drive Smart Manufacturing and Industry 4.0 Programs on a global scale. If you are seeking a challenging yet rewarding opportunity to leverage your expertise in the Metals & Mining sector, this role offers a platform for you to make a significant impact and contribute to the industry's continuous evolution.,
Posted 1 week ago
15.0 - 19.0 years
0 Lacs
pune, maharashtra
On-site
The Associate Delivery Executive (ADE) role is a pivotal position where you will serve as the client's trusted advisor, ensuring the successful delivery of IT projects and initiatives across service lines. Your primary responsibility will be to drive delivery-led growth within the account, working in tandem with the Global Account Executive in a 2-in-a-box positioning. This strategic role demands a unique blend of client management, technical expertise, project management skills, and business development acumen to deliver customer delight. Your focus will not only be on successful account management but also on ensuring an elevated delivery experience for the client across service lines, with a key emphasis on providing the right delivery solutions in a profitable manner. In this role, you will be expected to: - Ensure delivery excellence by providing solution assurance and proposing the right solutions for profitable delivery. - Collaborate closely with the Global Account Executive to develop new transformation agendas for the client. - Institutionalize a delivery approach across service lines within the account. - Support and enable delivery excellence programs and initiatives to drive superior margins and client satisfaction. As the Client Trusted Advisor, you will be responsible for engaging with C-level executives from an execution standpoint, leading cross-selling and upselling services, and driving delivery-led growth by leveraging Wipro's capabilities. You will also play a crucial role in managing key customer relationships, deep diving into customer feedback, and facilitating the resolution of delivery escalations. Additionally, you will: - Represent One Wipro Delivery view to the customer and the Global Account Executive, taking end-to-end accountability for customer transformation and program outcomes. - Lead and manage overall delivery for the account in collaboration with Delivery Managers and delivery leads of service lines. - Drive account-level forecasts, workforce strategy planning, and execution. Qualifications: - Educational Background: Bachelor of Engineering (minimum), MBA is desirable. - Specialization & Work Experience: 15+ years of experience, with expertise in managing large multi-disciplined delivery globally. Experience in at least one or two Service Line offerings (Apps, Infra, Engineering) is preferred. - Key Engagements Led/Supported: Managed execution of large transformation programs for global clients, experienced in at least one or two Service Line offerings. Join us in this challenging and rewarding role where you will play a critical part in driving delivery excellence, fostering client relationships, and contributing to the growth and success of our organization.,
Posted 1 week ago
10.0 - 15.0 years
20 - 25 Lacs
Bengaluru
Work from Office
We re seeking a high-impact Director of Product and Growth Strategy Global Enterprise to lead our most strategic vertical. This is a hybrid role at the intersection of product innovation, enterprise client growth, stakeholder influence, and partnership enablement. You ll act as a strategic partner to global account directors, a product evangelist to external stakeholders, and a business architect within SmartQ bringing clarity, speed, and focus to how we deliver outcomes across complex global accounts. This role is ideal for a bold, outcome-obsessed leader who thinks like a GM but delivers like a CPO. Your Impact Areas: Product & Growth Strategy Own the end-to-end product and growth strategy for SmartQ s Global Enterprise portfolio. Define, communicate, and drive a bold product vision that translates into measurable business results. Identify high-leverage opportunities at the intersection of client needs, commercial goals, and partner capabilities. Enterprise Stakeholder Leadership Partner closely with Global Account Directors to align product outcomes with client growth objectives. Represent the voice of product and engineering in senior-level client discussions building belief through clarity, data, and delivery. Embed partnership priorities into the product roadmap ensuring long-term alignment with strategic alliances. Scalable Execution & Client Impact Translate enterprise challenges into scalable, repeatable product solutions. Balance short-term momentum with long-term platform evolution; ship fast, learn faster. Track and report product outcomes that directly support client KPIs and retention. Team Leadership & Coaching Lead, mentor, and grow a high-performing team of product managers focused on enterprise success. Spend 30 40% of your time coaching unlocking strategic thinking, execution speed, and customer obsession. Collaborate with engineering, design, and operations to foster cross-functional alignment and delivery excellence. You Are Outcome-first You prioritize real impact over shiny features. Business-savvy You understand enterprise growth levers and align product strategy accordingly. Stakeholder fluent You can influence C-level partners, internal leaders, and cross-functional teams with equal ease. Momentum-driven You bias toward progress, even in ambiguity. You know perfection is the enemy of traction. Coach & Multiplier You develop people, not just manage them. You Bring 10+ years of product experience with strong B2B exposure, including enterprise or global account work. 3+ years managing and coaching PMs with demonstrable outcomes from your teams. Proven success in leading product strategy across global, matrixed organizations. Experience working closely with sales, partnerships, or client success teams. Comfort navigating between strategic planning and day-to-day execution. Bonus: experience with platform products, partner integrations, or cross-market scaling. Why Join SmartQ Influence the future of food-tech in the workplace across 14+ countries. Lead from the front working directly with top-tier clients, account heads, and Compass Group leadership. Solve high-impact challenges at scale, with full ownership and visibility. Join a company where impact > input, outcomes > outputs, and momentum > perfection. : .
Posted 1 week ago
0.0 - 3.0 years
0 Lacs
Mumbai
Work from Office
Location: Mumbai Designation: Intern Entity: Deloitte Shared Services India LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters . Work you ll do As part of the Talent Acquisition team of Deloitte India, you will be responsible for managing hiring for particular business. Responsibilities: Source potential candidates through online channels (e.g. social platforms and professional networks). Ensure utilization of all sourcing channels to build pipeline through both active and passive candidates and achieve required hiring demand and productivity targets Communicate openly and in a timely manner throughout the candidate journey while ensuring the candidate needs are met. Ensure job descriptions and interview questions that reflect each position s requirements are used Engaging in the Candidate fitment basis internal parity. Keeping Candidate warm with various engagement till they join and ensure best candidate experience throughout the process. Leveraging the pipeline through past applicants and potential candidates Requirement: A critical thinker who constantly questions the status quo. Open and flexible in your approach, able to adapt quickly to changing business needs Excellent communication skills (written & verbal) Strong analytical skills, good business understanding Your role as Trainee We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Trainee in Deloitte must strive to be: Inspiring - Leading with integrity to build inclusion and motivation. Committed to creating purpose - Creating a sense of vision and purpose. Agile - Achieving high-quality results through collaboration and Team unity. Skilled at building diverse capability - Developing diverse capabilities for the future. Persuasive / Influencing - Persuading and influencing stakeholders. Collaborating - Partnering to build new solutions. Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities. Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization. Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities. Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems. Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte. Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. How you ll grow Connect for impact! Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead! You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career! At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
Posted 2 weeks ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Work from Office
Jun 5, 2025 Location: Bengaluru Designation: Deputy Manager Entity: Deloitte Touche Tohmatsu India LLP Tax Altreyx | Deputy Manager Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The Team Deloitte delivers deep knowledge of tax and statutory requirements as well as a breadth of experience applying them in practice worldwide. Practical tax advice combined with our consistent tax compliance framework instils confidence that a consistent approach is followed across jurisdictions. We help simplify tax management and oversight while providing global visibility for making informed strategic decisions all with the ease of working with a global provider Learn More about our Tax Practice Work you ll do As an Deputy Manager in our Tax team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You will be expected to do the following: Collaborate with various finance teams to gather their automation requirements. Develop, test, optimize and release solutions developed from scratch using ETL tools. Demonstrate critical thinking and the ability to bring order to unstructured problems. Work on automating new and existing processes using data transformation tools like Alteryx, Python etc. Desired Qualifications Btech/BE/MCA/M.Sc (Computers) having -4-6 years Experience in Altreyx Good Technical Knowledge Clarity of Concepts Team Player Effective communication and presentation skills Persistent and persuasive Location and way of working Base location: Thane This profile involves frequent travelling to client locations Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs. Your role as a Deputy Manager We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society In addition to living our purpose, Deputy Manager across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
Posted 2 weeks ago
18.0 - 25.0 years
35 - 55 Lacs
Hyderabad
Work from Office
Lead and manage the overall operations of the offshore delivery center Define and execute both short-term and long-term strategies Develop a robust delivery governance process and lead its adoption Financial Performance Collaboration
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As an Account Director/ Business Unit Head, you will be responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing, and operations of a particular business unit. Your role is critical as it aims to build solutioning, servicing, and delivery for clients while helping to establish a culture of responsibility and performance. Your responsibilities include having a problem-solving mindset, which involves critical and quick thinking, effective communication, and finding solutions that align with both the client's and agency's goals. You should address challenges and issues swiftly, utilizing smart problem-solving, conflict resolution, and decision-making to ensure smooth delivery. Relationship management is key, as you will need to build and maintain strong relationships with clients, understanding their business deeply, objectives, and challenges. You will act as the main point of escalation between the agency and the client, providing strategic insights, competitive data, and innovative solutions to help clients achieve an advantage. Additionally, you will work towards retaining existing clients by delivering exceptional service and building long-term relationships. You are expected to ensure delivery and operational excellence by suggesting the right solutions to customers, maintaining quality output, and driving efficiency through resource utilization. Adherence to quality standards, minimal rework, efficient workload planning, and commitment to delivery timelines are essential. In terms of business performance, you will be responsible for ensuring that the business unit delivers on revenue and margin commitments. This involves tracking team performance, analyzing BU performance, driving value with quality of work, and identifying opportunities for new business development. You will actively participate in identifying upsell opportunities within existing accounts and contribute to pitches and proposals for new clients. Team management is a crucial aspect of your role, where you will lead and manage the entire team within the business unit. Providing guidance, mentorship, and support to ensure effective and efficient teamwork, fostering good cross-functional collaboration, and rewarding team efforts are vital for creating a positive work environment. Overall, as an Account Director/ Business Unit Head, your role is multifaceted and requires a combination of strategic thinking, relationship management, operational excellence, business acumen, and effective team leadership to drive success in your business unit.,
Posted 2 weeks ago
4.0 - 7.0 years
7 - 11 Lacs
Pune
Work from Office
About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: SAP CPI Developer Location: Pune Shift: 12.30 PM to 9.30 PM IST Job Title: SAP developer in SAP CPI. Skilled in analysing functional specification and designing and integrating solutions using SAP CPI end to end implementation - design, build and test of flows. Experienced in the integration of S4 Hana and Ariba using Cloud Integration Gateway (CIG) and extensive knowledge of Ariba S4 integration methods like web services, ITK, SAP Direct Connectivity.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 12 Lacs
Bengaluru
Work from Office
About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: SAP Ariba Tester Location: Pune Shift: 12.30 PM to 9.30 PM IST Job Title: A SAP S/4HANA and ARIBA testing expert. Integration testing experience across SAP MM, WM, PP, QM & PM Experience in all the phases of Software Testing Lifecycle of the project. Proficient in gathering business requirements, analysis, test planning, test scripting using various methodologies as applicable, test execution, test documentation, test Reporting, and coordination with Business & IT team of the client throughout the test life cycle.
Posted 2 weeks ago
8.0 - 15.0 years
12 - 16 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Location: Bengaluru / Hyderabad / Gurgaon / Pune / Mumbai Notice Period: Immediate Experience: 8-15 Years Mandate Skills: PM Skills + Technology Exposure + AI/GenAI Interest (see JD below) + Banking Experience Job Description: Strong PM skills, Data analysis skills Solid understanding of data structures, data flows, and data interpretation, with the ability to derive insights and identify patterns. Good overall technology knowledge , with a strong interest in emerging technologies such as Artificial Intelligence (AI) and Generative AI . Exposure to or eagerness to work on technology proof-of-concepts (POCs) using innovative tools and techniques. Ability to collaborate with cross-functional teams to support experimental initiatives and develop scalable analytics solutions. Excellent analytical thinking, problem-solving skills, and attention to detail. Strong communication skills and a proactive, self-driven attitude in a fast-paced innovation-focused environment.
Posted 2 weeks ago
8.0 - 15.0 years
20 - 25 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Title: PM- Digital Transformations About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Locations - Pune / Bangalore / Hyderabad Experience: 8-15 Years Notice period -Immediate L1 Interview -Project/Program Manager skills + Banking Domain + Channels and Contact center automation Please see JD below: Lead PM with strong experience in Channels and Contact centre automation. Has strong and in-depth understanding of Program Governance & Benefits quantification and assurance Managing large and complex transformation delivery engagements as a Senior Project/Program Manager Good knowledge and handling of project and program management methodology and techniques. Experience in managing multi country/market engagements Should have extensive experience with Agile led delivery Managing risks and issues and taking corrective measurements. Coordinating the projects and their interdependencies. Strong leadership and management skills.
Posted 2 weeks ago
3.0 - 7.0 years
6 - 12 Lacs
Hyderabad
Work from Office
Key Responsibilities: Conduct end-to-end process mapping and create detailed workflow documentation for delivery operations. Identify deviations, inefficiencies, and areas of variation through root cause analysis (RCA) and trend analysis. Monitor and report on key performance metrics such as TAT, SLA adherence, and accuracy across service lines. Collaborate with Operations, Quality, and Training teams to recommend and implement process improvements. Develop and maintain audit frameworks to support process governance, standardization, and compliance. Design and manage dashboards and reports using tools like Power BI or Tableau to track process efficiency and maturity. Participate in internal audits and client reviews, offering insights into delivery effectiveness and opportunities for improvement. Support cross-functional initiatives through data analysis to drive continuous improvement and operational excellence. Assist in identifying and implementing automation opportunities in collaboration with operations and tech teams.Role & responsibilities Required Qualifications: 3-7 years of experience in process excellence, quality analysis, or operational analytics within a services environment. Strong expertise in process mapping, RCA, and KPI tracking. Proficient in tools such as MS Visio, Lucidchart, Excel, and preferably Power BI or Tableau. Lean Six Sigma Green Belt certification (or higher). Bachelor's degree in Engineering, Business, or a related field. Preferred Qualifications: Masters degree in Statistics, Data Analytics, or a related field. Experience working in a global offshore services environment. Exposure to digital marketing operations or digital delivery models. Familiarity with ISO, COPC, or other quality standards and frameworks. Experience in the BPO/KPO/ITES industry with client-facing roles is a plus. Key Skills: Strong analytical thinking and problem-solving skills Proficiency in process documentation and audit preparedness Effective communication and stakeholder management Expertise in data interpretation and visualization A continuous improvement mindset and adaptability Ability to perform in a fast-paced, global delivery environment Interested candidates, please fill out the candidate information form https://forms.gle/LNGXk4xB44qzSvJj7 at your earliest convenience.
Posted 2 weeks ago
5.0 - 8.0 years
5 - 12 Lacs
Hyderabad, Telangana, India
On-site
We are seeking a proactive and client-focused professional to manage and grow key client accounts. The ideal candidate will act as the primary point of contact for assigned clients, ensuring high-quality service delivery, driving account growth, and strengthening long-term relationships. This role plays a crucial part in aligning internal delivery efforts with client expectations to achieve measurable business outcomes. Key Responsibilities: Client Relationship Management: * Serve as the main point of contact for assigned clients, maintaining strong and trusted partnerships. * Gather detailed job requirements and hiring needs from client stakeholders. * Share regular status updates, performance metrics, and hiring progress through weekly/monthly reports. * Address and resolve client issues, complaints, and escalations promptly and effectively. * Confirm successful onboarding of candidates and track client satisfaction post-placement. * Consistently work to strengthen the client relationship and maximize account value. Account Growth & Performance: * Identify opportunities for revenue growth and account expansion through upselling and cross-selling. * Monitor and improve key performance indicators such as client satisfaction, fill rate, and account retention. * Ensure all job orders are prioritized according to client needs and business impact. * Provide client-side insights and market feedback to guide sourcing and recruiting strategies. * Collaborate closely with internal delivery and recruiting teams to ensure alignment with client expectations. Operational Excellence: * Ensure adherence to client-defined SLAs, compliance requirements, and contractual obligations. * Review and validate the quality of candidate shortlists before submission to the client. * Track hiring performance metrics and contribute to continuous improvement in delivery execution. Qualifications: * Any Bachelor's degree; MBA is a plus. * 6+ years of experience in client relationship management, account management, or staffing/recruitment services. * Strong communication, negotiation, and problem-solving skills. * Proven ability to manage multiple client relationships and drive account growth. * Experience working with CRM or ATS platforms is preferred. Key Metrics for Success: * Client satisfaction and retention * Revenue and account growth * Time-to-fill and fill rate * SLA compliance and delivery quality
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As an Account Director/ Business Unit Head, you will be responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing, and operations of a specific business unit. Your role is crucial in building solutioning, servicing, and delivery for clients while fostering a culture of responsibility and performance. Your responsibilities will include having a problem-solving mindset, demonstrating critical and quick thinking, effective communication, and finding solutions aligned with both client and agency goals. Address challenges promptly, employ conflict resolution techniques, and make decisions to ensure smooth delivery. Relationship management is key, requiring you to build and maintain strong client relationships. Understand their business deeply, serve as the main escalation point, stay updated on industry trends, and provide strategic insights and innovative solutions. Retain clients by delivering exceptional service, showcasing the agency's value, and nurturing long-term relationships. Ensure delivery and operational excellence by maintaining quality output and resource utilization efficiency. Adhere strictly to quality standards, minimize rework, plan workloads effectively, and meet delivery timelines consistently. In terms of business performance, it is your responsibility to ensure revenue and margin commitments are met. Track team performance, analyze issues, drive value through quality work, and actively participate in new business development. Additionally, manage your team effectively by providing guidance, mentorship, and support to ensure optimal team performance. Foster cross-functional collaboration, acknowledge team efforts, and create a positive work environment.,
Posted 2 weeks ago
10.0 - 15.0 years
20 - 25 Lacs
Kolkata
Work from Office
Immediate opening for a Manager Program & Projects Enhancing Performance through Somnetics Cutting - Edge Solutions Innovate with Us. Grow with Us! Come, be a part of a growing team where you can make an impact! If tackling problems and designing disruptive solutions is your passion, we have the platform for you. Encouraging leadership and supportive mentors will give wings to your ideas. Join us and grow with us! Manager Program & Projects We are looking for a results-driven Manager Program & Projects with 10+ Years of experience to lead high-impact tech initiatives across multiple domains. The ideal candidate will have strong experience in managing large-scale programs, leading cross-functional teams, and working with international clients. Key Responsibilities : Lead end-to-end delivery of complex IT projects across domains like Java development, Cloud, Data Science, and AI/ML. Collaborate with stakeholders , ensuring timely delivery and business alignment. Oversee project planning, execution, timelines, and resource management. Provide technical guidance on architecture, integration, and implementation. Drive API integrations , scalable system designs, and performance optimization. Mentor and lead teams, fostering collaboration and accountability. Key Requirements : 10+ years of experience in program/project management in the tech domain. Strong exposure to Java, cloud platforms (AWS/Azure/GCP), AI/ML, and data-centric solutions . Excellent communication and client coordination skills (especially with international teams). Proven ability to manage full project life cycles and drive delivery excellence. Leadership mindset with a focus on team performance and continuous improvement. If you are interested and your skills / experience matches our requirements, please share us your CV. Please include "Manager Program & Projects" in the subject line. Apply below:
Posted 2 weeks ago
10.0 - 20.0 years
25 - 35 Lacs
Hyderabad
Work from Office
Kanerika is seeking a highly skilled and motivated Senior Delivery Manager to join our dynamic team. Reporting directly to the Co-founder & Head of Delivery, You will be responsible for project deliveries across multiple domains and customers, while providing hands-on expertise in the full software development lifecycle, from concept and design to testing using agile methodology to the team. Ideal candidates would be someone who is proactive, have successfully played customer management & software delivery manager roles, a go getter and someone motivated to look for ways to add value to job accomplishments. Locations: We are located at Austin (USA), Indore(India), Ahmedabad (India) and Hyderabad (India). Job Location Hyderabad, India. Reports to: Co-founder; Head of Delivery We are looking for you! As an ideal candidate for the Senior Delivery Manager position, you are a team player with a get-it-done attitude. Your intellectual curiosity and customer focus drives you to continuously seek new ways to add value to your job accomplishments. You thrive under pressure and maintain a positive attitude, understanding that your career is a journey and are willing to make the right choices to support your growth.In addition to your excellent communication skills, both written and verbal, you have a proven ability to create visually compelling designs that effectively communicate our core values, and build high-performing, scalable, enterprise-grade applications & teams. Your creativity and proactive nature enable you to think differently and find innovative solutions and delivery high quality deliveries and ensure customer continues to be referenceable. You have a strong sense of self-motivation and take ownership of your responsibilities. You prefer to work independently with less or no supervision. You are a process oriented, have a methodical approach and demonstrate quality first approach and someone who has led mid to large size teams and accounts. You use constructive feedback mechanism consistently to improve the productivity, accountability and performance in the team. Your track record showcases your results-driven approach, as you have consistently delivered successfully with customer case studies published on public platforms. Overall, you possess a unique combination of skills, qualities, and experiences that make you an ideal fit to lead our delivery team(s). You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. You should be driving a team using data, data & data. Number of teams, agile stories, their statuses, escalations / mitigation's, planning ahead, identifying hiring needs, working with recruitment teams for hiring, pre-sales teams for enabling the sales, dev managers/leads for solutioning / delivery statuses, and architects for technologies research or solutions. What you will do Manage the project teams working on multiple technologies across data integration, automation and analytics. Be the technology champion for customer and single point of contact for delivery and accounts Provide greater contribution to developing Technology Center of Excellence (COE) and best practices. Leverages business acumen and subject matter expertise. Works across the organization and maintains/builds strong working relationships based on experiences/past interactions. Prioritize and plan complex task and deliver with consistent updates without follow-ups Participate in management meetings and present high-level achievements, challenges, and roadmaps. Articulate well for growth and mitigate custom escalations Work with project teams to implement best development practices and pay attention to details on design, technologies, and pitfalls. Ensures the Quality and transparency is built at every level. Mentor directs and coach them to be better leaders and successful technologists Implement organizations policies consistently across your teams and identify star performers Proactive communicate for every aspect of your influence i.e Projects, employees, customers, opportunities, performers etc. Collaborate with and contribute to, other functions for success of the company. Implement and improvise processes that are data and goal driven Requirements What you’ll bring Bachelors / Master’s degree (CSE or equivalent of Comp Sc) 12+ years of experience in leading design and software delivery teams Grown from the development ranks to Delivery (QA or other support roles that don’t involve hands-on coding are excused). Technically deft in Java/.Net, DB (Any of, but not limited to SQL Server, CITUS, Mongo, Oracle), Understand streaming Kafka (Or RabbitMQ/any other queuing/ messaging technology), CI / CD, and Automation, Selenium. Hands-on experience working in Cloud environments like AWS/Azure/GCP Awareness to basic concepts of data warehousing and AI/ML is must Awareness to RPA is plus Excellent understanding, and proven record of complex technology and business solutions in client-facing environment. Client relationship management experience and managing multiple clients/projects Experience in political and corporate customer environment, understand the power of persuasion, influencing and a high-level understanding of business processes related to various markets. Strong social skills, written and verbal. Experience with Agile/Scrum and Project Management methodology (certification Scrum Master, PMP, IPMA, PRINCE2 is an advantage). Enjoying working in a dynamic organization which is continuously transforming and enjoy enterprise visibility and industry. Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Significant experience leading the Technical Delivery of Enterprise Data management projects. You will have an advantage if you bring - Experience in Java, Microsoft Technologies, Oracle Apps, Or Informatica. Fluency in big data platforms including Hadoop, MapReduce, Hive, Spark. A strong understanding of data profiling and data cleansing techniques. Experience in building and rolling out product COEs at enterprise customers. Experience of working with complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Experience in running internal POCs from evaluation to successful exit criteria. Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. Expert level database, data management, data engineering or data management skills. Published industry white papers, best practices, field guides, and external communications.
Posted 3 weeks ago
15.0 - 19.0 years
0 Lacs
hyderabad, telangana
On-site
The Account Delivery Executive in Capital Markets and Insurance will be based in Chennai, Hyderabad, Pune, or Bengaluru and will serve as the trusted advisor for clients, ensuring successful delivery of IT projects and driving growth within the account. This strategic role involves collaborating closely with the Global Account Executive and requires a mix of client management, technical expertise, project management, and business development skills to ensure customer satisfaction. The primary responsibilities include ensuring delivery excellence by providing the right solutions in a profitable manner, working with the Global Account Executive to develop transformation agendas, institutionalizing delivery approaches, and supporting delivery excellence programs to enhance margins and client satisfaction. The Account Delivery Executive will also act as the Client Trusted Advisor, lead delivery operations, manage key customer relationships, and drive account-level forecasts and workforce strategy planning. The ideal candidate should have a Bachelor of Engineering degree (minimum) and an MBA is desirable, along with 15+ years of experience in managing large multi-disciplined global delivery projects. Experience in at least one or two Service Line offerings (Apps, Infra, or Engineering) is required, as well as exceptional client engagement, problem-solving skills, and go-to-market experience. Key engagements should include managing the execution of large transformation programs for global clients.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As the Portfolio Manager for medical devices, you will be responsible for overseeing a diverse range of products throughout their lifecycle, ensuring adherence to high delivery standards. Your key tasks will include establishing efficient delivery processes that prioritize regulatory compliance and quality assurance. You will also play a crucial role in coordinating cross-functional teams to support successful product launches on a global scale. In your role, you will drive the strategic growth of the application division within medical devices by developing and executing plans that emphasize customization and alignment with client needs. Your focus will be on expanding service offerings through high-impact applications, IoT integration, connectivity, and analytics to meet market demands effectively. Collaboration with R&D and engineering teams will be essential to enhance application capabilities and introduce innovative solutions. To achieve business growth targets, you will be required to identify and capitalize on new market opportunities, foster client relationships, and position the business for continuous expansion in medical device applications. Driving business acquisition efforts, building partnerships, and managing key accounts will be key responsibilities to support revenue targets and broaden the client base. Regular engagement with customers and stakeholders will also be necessary to refine offerings based on market insights and ensure the application portfolio remains aligned with industry needs. Your leadership role will involve building and mentoring a high-performing team across multiple locations, with a focus on driving capability development in regulatory compliance, product design, and applications. Creating a collaborative and innovative environment that encourages skill development and supports growth in medical device applications will be crucial to your success. Engagement with external stakeholders, industry analysts, and internal teams will be essential to position the company as a leader in medical device applications. Effective communication of the division's strategic vision to clients will help maintain strong relationships and establish the company as a trusted partner in medical device innovation.,
Posted 3 weeks ago
3.0 - 5.0 years
12 - 16 Lacs
Bengaluru
Work from Office
As a Delivery Excellence Manager (DEM), you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements. You will: Help our customers achieve real business outcomes through the use of AI Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget. Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management. Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams. Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary. Monitor and report on deployment progress, customer adoption, and satisfaction metrics. Proactively identify risks or blockers and drive resolution escalating internally when appropriate. Guide and document improvements for onboarding processes, playbooks, and best practices. Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives About you: 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers. Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices. Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as we'll as building consensus around outcomes and success measures. Strong organizational, project management, and communication abilities. Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles. Experience with process documentation, playbooks, and continuous improvement initiatives. Solutions-oriented mindset; trusted advisor with capability to own escalations. Capable of handling ambiguity and thriving in a fast-paced environment. Key knowledge and skills Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must Technical configuration and troubleshooting A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features Strong verbal and written communication skills for collaboration between customers and technical and non-technical stakeholders. Curiosity and tenacity Location: Bangalore This role is hybrid (3 days a week in our Bangalore office)
Posted 3 weeks ago
20.0 - 25.0 years
11 - 15 Lacs
Bengaluru
Work from Office
. BASIC INFORMATION ON THE POSITION Position Name Senior Engineer - Delivery Excellence Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE To develop / maintain a module as per the design Detailed design or Impact Analysis of a module KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Understand the customer expectations and perform Detailed design 2. Understanding requirements of the modules/components assigned in-line with the overall project scope. 3. Assisting Analyst & Designer in Module Analysis & Design. 4. Implementing/developing the code as per design. 5. Adherence to coding standards and guidelines 6. Ensure on-time quality delivery of allocated tasks 7. Compliance to SLK policies and procedures like Timesheet/Leaves management etc. 8. Assisting Analyst & Designer in preparation of Integration Test Plan 9. Providing support during integration testing, system testing 10. Resolving any defects reported by peer reviews, independent verification and validation and testing. 11. Peer review 1. Quality of code as defined by the SLK Process and thus reduce re-work 2. Contribute to re-usable of code / components 1. Participate in Customer Calls 2. Provide Status reports as per defined timelines 1. Team Collaboration 2. Learning initiatives as per the plan 3. Guiding junior Developers and Developers in their role EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 3 to 5 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Design concepts and associated tools Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills
Posted 3 weeks ago
5.0 - 10.0 years
3 - 6 Lacs
Jaipur
Work from Office
Job Summary: We are looking for a dynamic and experienced Operations Manager to oversee the day-to-day functioning of our boutique hotel in Jaipur , with a strong focus on banquet operations and guest experience . The ideal candidate must possess excellent organizational, leadership, and customer service skills, along with prior experience in managing hotel operations, banquet events, staff coordination, and guest satisfaction in a high-end hospitality environment. Key Responsibilities: Banquet Operations: Plan, coordinate, and execute weddings, corporate events, and private functions hosted in the banquet. Work closely with clients to understand event requirements, seating arrangements, menu planning, and dcor preferences. Supervise banquet setup, AV equipment, service staff and event timeline management to ensure flawless execution. Maintain strong coordination with kitchen and service teams for F&B delivery during events . Ensure compliance with health, safety, and hygiene standards at all times. Manage inventory, vendor coordination, and ensure efficient cost control and quality management . Team & Staff Management: Supervise and train hotel and banquet staff to deliver excellent customer service. Conduct regular briefings, performance evaluations, and implement staff development programs. Resolve employee grievances and maintain high levels of team morale and professionalism. Financial & Administrative Responsibilities: Monitor operating budgets, control costs, and maximize profitability. Maintain accurate reports for revenue from rooms, banquets, and other services. Implement SOPs, maintain compliance with local hospitality laws, and handle audits or inspections. Qualifications: Graduate in Hotel Management / Hospitality / Business Administration or related field. Minimum 5 years of experience in hotel operations, with at least 2 years of focus on banquet/event management . Prior experience in boutique or luxury hotel setups is highly preferred.
Posted 3 weeks ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Quest Global is an organization at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then were eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: Job Description Support the Design & Development activities related to various Large, Medium and Small Gas Turbine Aeroengines. Expertise/Experience include working on Aircraft (Aero / Land & Marine Engines Added advantage) Conceptual Design to Detailed Structures/Rotor designs (High Pressure Compressor & Turbine) Familiarity with Fan and Booster Module, High Pressure Compressor (rotor/stator), Combustor Module, Turbine (HPT and LPT for rotor/stator) Strong hands-on mechanical design, responsible for reviewing and approving the technical approach of engineering projects to ensure compliance with aviation/aerospace design practices and requirements Working in a significantly challenging work environment. Typical Activities expected to be performed: Design & Development of Aero / Marine Engine Components / Sub-assemblies / assemblies Full ownership of component design start from DCR, CDR, PDR, DDR and until drawing release Requirement Analysis & Concept Generation DFMEA Trade off Matrix Mechanical Hand Calculations (Good understanding of the Life calculation of the Component) Engineering productivity (Re-Engineering, Alternate material) Service productivity Product performance Management Non-Conformance Management Static & Dynamic Analysis GD & T and Stack up Analysis Technically lead a project with a group of multi discipline engineers (Mech Design, Thermal design, Stress, Production Definition, etc.) Essential Skills: A proactive, energetic individual with: In-depth knowledge of gas turbine aeroengines, engine components and their function. In-depth understanding of gas turbine fundamentals. In-depth understanding of design/practices of aero engine components In-depth knowledge on part drawing reading and GD&T concepts. In-depth knowledge on working of various engine systems e.g., oil, fuel, air, bleed etc. Knowledge of manufacturing process/techniques. Knowledge in engine assembly / disassembly and build shop. Understanding of various delivery excellence and quality control systems. Required Qualifications: Bachelors/Masters in Mechanical / Aeronautical Engineering specialization with strong academic track record. Minimum of 15 years of experience in Aviation Engines / Turbomachinery / Aircraft product and Customer support Engineering, Design or Repair activities. Ability to communicate effectively with all levels of the organization both internally and externally. Strong time management skills. Proactive and able to take initiative and work in a fast-paced environment. Able to make quick decisions. Able to take calculated risks. Promote the culture of Accountability, Change Championship, Teamwork and Customer Focus. Strong interpersonal and presentation skills and Global Mindset. Required tools: Good knowledge on modelling tools like Unigraphics Good knowledge on FE Analysis tools like Ansys Good hands-on experience in using MS Office (Word, Excel, Power Point, and similar tools), Adobe. Knowledge of AS9100/ ISO9001 and Six Sigma Tools will be an added advantage Education Type BE-Mechanical Design Job Type Full Time-Regular Experience Level Entry Level Total Years of Exp 1 - 3,
Posted 3 weeks ago
3.0 - 8.0 years
4 - 7 Lacs
Pune
Work from Office
Grade K - Office/ CoreResponsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required. Entity: Finance Business Support Group Job Description We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions as an integrated part of bp. Job Purpose: The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Functional Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution. Essential Criteria & Key competencies Education, Experience Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Skills Must demonstrate a strong understanding of customers needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Highly motivated Intermediate knowledge of MS Office application Experience using SAP and/or Siebel is an advantage Key competencies Inbound Document Management - 2 Sales Order Management - 2 Sales & Marketing Operations - 2 Data Management & Control - 2 Customer Service Delivery Excellence - 2 Business & 3rd Party Systems Knowledge - 1 Influencing Ability & Negotiation - 1 Data Gathering & Analysis - 2 Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Posted 3 weeks ago
1.0 - 2.0 years
0 Lacs
Bengaluru
Work from Office
Job Title: TA Intern Location: Bangalore About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT JOB SUMMARY: The Intern will work as a partner to the business by supporting the execution of multiple TA initiatives and participate actively in all steps of the recruitment process (pre-selection, interviews and offers). Post positions on company career site and any specialty sites. Schedule interviews for selected candidates Maintain continuous contact with potential candidates and provide follow-up and updates in our applicant tracking system as appropriate. Support team with various administrative tasks and projects. Should be a team player and results-oriented. Basic proficiency with MS Office (Excel, Outlook, PowerPoint, Word). Should have strong verbal & written communication skills. Demonstrates ability to consistently follow documented procedures. Internship Duration : 6 months
Posted 3 weeks ago
7.0 - 12.0 years
25 - 35 Lacs
Chennai
Work from Office
Enable and realize effective AI use case together with the specialist department in the Head Office. Responsible for the development of the AI Application from the idea to Integration into the financial services IT systems. Responsible to lead and develop AI solutions along with central teams with a focus on AI to further digitize the processes. Play a crucial role in coordinating with Development teams across multiple locations.
Posted 3 weeks ago
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