113 Delivery Excellence Jobs - Page 4

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Zeta has over 1700+ employees - with over 70% roles in RD - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter About the role Zeta is reimagining banking from the ground up, building cloud-native digital banks designed for infinite scalability and resilience even at population scale. Our goal is to revolutionize payments and banking with a customer-first approach, biweekly releases, and an intuitive, modern mobile app. Join us to reshape an age-old industry. As part of this team, you ll power: A cutting-edge banking and payment experience that leverages the unique capabilities of our vertically integrated Tachyon Platform to delight customers. Digital-first credit card programs tailored for tech-savvy and millennial audiences. Innovative banking and credit solutions that redefine savings, payments, and credit products in India. Job Location: Bangalore, India (100% on-site) Responsibilities Oversee the end-to-end lifecycle of banking, payments, and credit card products issued and processed on the Tachyon Platform . Partner with business stakeholders to design and launch innovative banking products across diverse distribution channels. Drive experimentation and iteration to optimize sourcing, onboarding, reward programs, and other key features. Ensure commercial success through collaboration and accountability for product and delivery excellence. Manage communication and stakeholder relationships to align teams and achieve program goals. Skills Proven expertise in designing new products with an unwavering commitment to exceptional customer experiences. Technical fluency ideally with past coding experience or a deep understanding of engineering principles. High ownership, strong teamwork, and a passion for fast-paced environments. A track record of excellence in academics, professional achievements, or personal pursuits. Experience Qualifications 12-15+ years of total experience in engineering and/or product roles. 8+ years of experience delivering successful B2B2C or B2C products. BE/BTech from a reputed engineering institution (Computer Science preferred). A management degree from a Tier 1 or Tier 2 institute is a plus. Equal Opportunity

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The HR Enablement and Workforce planning team is responsible for driving the development and delivery of workforce solutions across the organization that helps to power and amplify the impact of the entire HR community and to support the Organization transformation agenda. The Director of HR Operations is a strategic leader responsible for overseeing HR Operations, Service Delivery and Operational excellence at Head office. This role ensures seamless HR Service execution, drive process efficiency and foster a high performing HR team while aligning with Organizational goals. The Director will lead HR Operational Strategy, enhance service delivery frameworks, and champion HR best practices to support business objectives. Principal Accountabilities: HR Operations Oversee end-to-end HR Operations, including payroll, benefit administration, compliance and employee data management and HRIS optimization. Streamline HR Processes to improve efficiency, scalability and employee experience Ensure Head Office HR services are delivered with accuracy, timeliness and alignment with company policies. Partner with senior HR leadership to align HR operations with Business Needs. HR Service Delivery Excellence Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employee and stakeholder. Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery. Resolve complex HR operational issues and escalate as needed while maintaining compliance. HR Practice Leadership: Act as the subject-matter expert for HR policies, procedures, and compliance (staturory reporting, local data privacy, etc.) Foster a culture of continuous improvement by implementing best practices in HR Operations Lead Change management initiatives tied to HR systems, policies or organisational restructuring within the HR Operations team. Mentor and develop the HR operations team, promoting professional growth and operational excellence. Cross functional collaboration: Partner with Talent Acquisition, Talent Leadership and Learning, Compensation Benefits and Other HR function to ensure cohesive service delivery. Collaborate with IT, Finance, legal and facilities team to solve People services challenges. Serve as th primary HR Operations Liaison for senior leadership and external vendors. Attributes Experience Required: A Degree or Masters in Human Resources or equivalent. 15+ years of experience in HR Operations/ Service Delivery with 5+ years in a leadership role overseeing head office or enterprise-wide HR Services Previous HR Shared Services experience Leadership - Proven success in leading high-performance teams, achieving results through others, and being a strong team player. Innovative thinking - Ability to lead innovative and/or transformative projects and strives for continuous improvements. Analytical thinking - Exceptional ability to analyse data and utilize it to make sound business decision. Stakeholder oriented - Demonstrate strong focus on stakeholder satisfaction while maintaining high ethics and professional integrity in all interactions. Experience in partnering C suite leaders Conflict management and resolution skills - Build consensus, anticipate and solve problems. Results focused - Ability to organize and manage multiple, and at times competing priorities. Communication skills - Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively. Relationship building skills - Ability to work within a dynamic team setting and provide leadership to build and develop strong teams. Solid understanding of business planning processes and key business metrics to be achieved. Ability to work with different levels of stakeholders to develop relationships, establish credibility and instill confidence and influence. Prior experience and/or familiarity with agile strategies and some of the relevant HC technologies would be of benefit. .

Develop / support development of change management strategy and approach in alignment with the assigned Programme, departmental and organizational goals. Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned programme. Identify all stakeholders impacted by change management activities and deliverables. Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders. Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams. Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.) Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders. Identify training needs, support training material development and Deliver training (where required) Support impacted businesses with data and information to be able to adopt the change smoothly Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned programme through effective governance. Represent the assigned programme in various GBO Governance Forums. Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate best practices on the projects worked upon into Ways of Working with fellow Change & Delivery Managers to ensure cooperation and standardisation across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.

Position Overview: We are looking for a seasoned Vice President Delivery to lead our India-based delivery organization, accountable for end-to-end execution, team leadership, client engagement, resource management, and profitability across portfolios spanning Healthcare, BFSI, Pharma, Life Sciences and Supply Chain. This role serves as both a strategic leader and execution driver, interfacing with global stakeholders while anchoring large-scale delivery teams. The ideal candidate will have strong technical depth, delivery governance experience, hiring and resourcing leadership, and a proven ability to scale operations in a global delivery model. Key Responsibilities: Strategic Delivery Oversight Lead and manage end-to-end delivery for multiple programs across geographies, ensuring scope, timelines, budget, and quality standards are consistently met. Develop and implement scalable delivery strategies aligned with organizational objectives and client needs. Set up governance models, metrics, and cadence for monitoring delivery health, escalations, and risk mitigation. Client Management & Engagement Act as an executive sponsor for key clients, ensuring delivery excellence and nurturing trusted relationships with CXOs and senior stakeholders. Collaborate with pre-sales and account management teams to translate client vision into executable programs, including RFPs, SoWs, and solutioning. People Leadership & Organizational Development Build, mentor, and retain high-performing teams, including Program Managers, Delivery Managers, and Engineering Leads. Foster a collaborative, agile, and innovative delivery culture with a strong emphasis on accountability, ownership, and technical quality. Hiring, Resourcing & Utilization Own hiring strategy across delivery functions engineering, QA, DevOps, BA, and project management in coordination with Talent Acquisition. Drive optimal resource allocation, capacity planning, and bench utilization. Track utilization metrics and implement corrective actions to improve productivity and reduce delivery cost overheads. Engineering, Technical & Process Excellence Guide and review technical delivery, ensuring alignment with modern architecture and technologies including cloud, microservices, DevOps, data analytics, AI/ML, etc. Promote PoC development for client solutioning and innovation. Drive adherence to Agile, Scrum, and DevOps best practices, including CI/CD and test automation. Establish playbooks, engineering standards, and delivery accelerators to improve velocity and quality. Financial & Operational Management Own delivery P&L, billing forecasts, margin optimization, and operational cost control. Ensure proper tracking of budgets, invoicing, change orders, and financial KPIs. Risk Management & Governance Implement robust risk mitigation frameworks aligned with international delivery standards (e.g., ISO, HIPAA, GDPR). Handle client escalations, delivery red flags, and complex program dependencies effectively. Performance Management & Reporting Define KPIs for delivery teams and projects, ensure regular reporting to senior leadership and clients. Encourage a continuous feedback loop, performance reviews, and professional development for all delivery staff. Travel & Global Collaboration Willingness to travel domestically and internationally as required for client meetings, governance reviews, and team alignment. Collaborate across onshore, nearshore, and offshore teams to maintain seamless program execution. Qualifications & Experience: 15+ years of IT delivery experience with a minimum of 810 years in leadership roles managing cross-functional and globally distributed teams. Proven track record delivering complex, multi-million-dollar IT programs across domains like Healthcare, Pharma, BFSI, Life Sciences, and Supply Chain Management . Strong technical foundation in software engineering; experience with modern tech stacks, solution design, and proof-of-concepts. Expertise in Agile, Scrum, DevOps, CI/CD , and hybrid delivery models (Agile-Waterfall). Hands-on experience managing hiring, capacity planning, and utilization metrics. Proficiency with delivery tools and platforms like Jira, Confluence, Azure DevOps, Miro, Git, Jenkins, ServiceNow, Power BI, etc. Familiarity with IT services business models, billing models (T&M, fixed bid), and client contracts. Excellent leadership, communication, negotiation, and problem-solving skills. Certifications like PMP, SAFe, Prince2, or CSM are a strong advantage. Education Bachelors degree in computer science, Engineering, or equivalent.

Experience 11-14 years in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Subject Matter Expert on Sourcing & Procurement Processes Proven experience in implementation of transformation initiative Expert in program management Understanding of leading technology solutions in relevant areas and change management requirements Good communication and analytical skills Excellent client relationship management skills Roles & Responsibilities Lead End-to-End Process Optimization and Continuous improvements Understanding of as-is process and identify improvement opportunities and ensure implementation of best practices Work with client business, other stakeholders, category management and Operations team to ensure implementation of transformation initiatives Keeping track of improvements and refine initiative/implementation plan Ensure adoption of transformation initiatives across regions and business Attend regular meetings with business and operations team

. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the Senior Delivery Excellence Analyst As a Senior Delivery Excellence Analyst, you will play a key role in managing ZS s Impact Stories workstream and other Delivery Excellence initiatives. This includes promoting success stories, coordinating strategic communication efforts, facilitating client feedback programs (such as Net Promoter Score), and driving operational excellence. The role requires strong organizational skills, attention to detail, and the ability to prepare effective written communications. A high level of collaboration and technical proficiency is essential to ensure alignment across stakeholders and functions. What youll do: Impact Stories Management: Manage and execute multiple initiatives under the Impact Stories workstream to highlight client success stories and business impact. Collaborate with cross-functional teams to identify, curate, and validate impactful stories. Perform quality assurance and test updates to the workstream content to ensure accuracy and consistency. Continuously evaluate and recommend improvements to the storytelling process. Operations and Change Management: Oversee day-to-day operations related to the Delivery Excellence team s initiatives. Support the implementation of change management strategies to enable smooth adoption of new processes and systems. Drive stakeholder alignment and process adherence across global teams. Marketing and Strategic Communications: Create, coordinate, and deliver compelling presentations that effectively communicate ZS s impact stories to internal stakeholders. Collaborate with marketing and communications teams to amplify visibility of these stories while maintaining message consistency and tone. Lead and facilitate meetings to align stakeholders and support internal campaigns. Net Promoter Score and Feedback Analysis: Administer and manage client feedback mechanisms including Net Promoter Score (NPS) surveys using platforms like Qualtrics. Analyze and synthesize feedback to identify trends, insights, and opportunities for improvement. Develop and share regular readouts with delivery teams and leadership to influence action and service improvements. What youll bring: Bachelor s degree in Business Administration, Communications, Marketing, or a related field. Master s degree is a plus. 3-4 years of experience in delivery excellence, business operations, marketing communications, change management, or a similar function in a professional services or consulting environment. Strong experience in requirement gathering, process documentation, stakeholder coordination, and project execution. Proficiency with Qualtrics (for survey management), Microsoft Office tools (Excel, PowerPoint, Outlook, Word), and SharePoint (for collaboration and content management). Experience in developing and delivering internal marketing or executive presentations. Ability to analyze feedback data and translate insights into recommendations and process improvements. Strong written and verbal communication skills with the ability to engage stakeholders across different functions and levels. Familiarity with change management principles (e.g., ADKAR, Kotter) and a structured approach to managing transitions. Additional skills: Strong organizational skills and proven ability to manage multiple priorities in a fast-paced, dynamic environment. Demonstrated ability to work independently, take initiative, and drive tasks to completion. Excellent written communication skills, with an emphasis on clarity and structure in storytelling and internal messaging. Experience with internal storytelling, branding, or organizational communications. Ability to work effectively across global teams and navigate cross-cultural communication nuances. Perks & Benefits: . Travel: . Considering applying? . To Complete Your Application:

Define and communicate the product vision and roadmap in alignment with business objectives Own and manage the product backlog, ensuring it is visible, transparent, and prioritized Collaborate with cross-functional teams including engineering, design, marketing, and sales Write clear and concise user stories, acceptance criteria, and technical requirements Act as the primary liaison between stakeholders and the development team Participate in Agile ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives Monitor product performance and user feedback to iterate and improve features Ensure timely delivery of product features and enhancements

Manage multiple large scale, complex and specialised competency based customer projects with strong focus on delivery responsibility and delivery excellence, including strategic planning and tactical project management for the projects. Develop strategies aligned with the organizations vision AND drive their implementation. Influence customer perception positively, contribute TO relationship management AND drive account farming. Ensure development & delivery OF software services & solutions IN line WITH customer AND investors requirements through optimal utilization OF human resources. Interface AND engage WITH customers at a strategic level, ensuring that NOT only the CURRENT project requirements are met but also forecast the needs OR issues that may arise AND devise ways TO address those proactively. Ensure that ALL customer feedback processes are completed ON time. Ensure programs are completed ON TIME, within budget, AND within customer expectations FOR quality AND functionality. Ensure complete contract management, including profitability AND other parameters across projects. Lead various organization wide activities such AS knowledge sharing, innovation AND process improvement. Provide thought leadership IN professional networks AND contribute TO organizations brand building. Align WITH multiple units AND CROSS functional teams FOR creating effective value chain FOR the customers. Carry OUT regular reviews WITH various stakeholders TO ensure consistent implementation OF strategies. Support AND cultivate a culture OF completing documentation AND reviews, particularly the ongoing AND post project knowledge management related actions. Ensure that going forward the best practices become a part OF the standard process. CREATE AND maintain program level dashboards TO enable effective project management. Provide overall management guidance TO the team. Promote team WORK, motivate, mentor, develop subordinates AND manage ANY conflicts within the teams. Ensure that skillsets IN the team are built WITH the necessary certification. Play the role OF the Technical Mentor AND Coach TO the team, sometimes working WITH many levels down, TO both assess AND develop their technical capabilities.

Position :- Service Delivery Manager (SDM) Job Description Job Description Service Delivery Manager (SDM) Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank’s guidelines. 1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof 2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any. 3. Driving key Metrics by : 4. Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits 5. Maintaining lowest levels of wait-time through : 6. Load balancing among desks 7. Regular monitoring of pending tokens through Admin login 8. Analysis to understand employee level productivity & Daily roistering 9. Leave planning & Training calendar 5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members 6. Compliance & Risk Ensure operations, risk control and process adherence at branches Branch Audit scores SOAX Audit scores Fraud prevention Ops risk monitoring RBI audits, inspections and incognito visits 7. Branch Profitability Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required • Ensure timely recovery of interest and service charges 8. Capability Building & Manpower Management Identify training needs Inculcate self learning culture among employees Interested candidates Contact:7207997185

2 Years Exp in Managing Team and doing appraisal Market Data Administration Good experience in managing service levels Customer / stakeholder management Must involved to 30 % into process operations i.e., reviewing/approving invoices, requests etc. Required Candidate profile Must have direct experience in MDM & RPM application pertaining to market data inventory management, invoice reconciliation etc Delivery excellence / Continuous improvement

2 Years Exp in Managing Team and doing appraisal Market Data Administration Good experience in managing service levels Customer / stakeholder management Must involved to 30 % into process operations i.e., reviewing/approving invoices, requests etc. Required Candidate profile Must have direct experience in MDM & RPM application pertaining to market data inventory management, invoice reconciliation etc Delivery excellence / Continuous improvement

In this role, you will bring a balance of best practice knowledge, practical experience, and empathy to help enhance and improve the PMO , to become a source of information on project delivery and to provide insight across PMO data . The PMO services include: Governance and pipeline management : project selection, delivery and review. Insight and tools: reliable and consistent management information supported by organizational learning. Controls: Across Global Units and Region-wide, milestone, benefit, risk and issue monitoring supported by a lifecycle-driven stage gate process. Methodology & Tools: PMO process and tool information and guidance. Qualification and skills required; 10+ years' experience of working within a d epartment/enterprise wide PMO ; Experience of working directly with people in Delhi and the United Kingdom; Experience of enterprise PPM tools, Clarity preferred ; Data analytics skills and experience of dashboarding tools such as PowerBI, drawing conclusions and insight from the data; One or more recognised portfolio, programme or project management qualifications, e.g. PRINCE2, MSP, P3O, M_o_R, PPSO, APM PMQ or RPP, PMP or PMI; Patience and empathy to work with people who will be subject to various pressures and demands; Experience of working with senior members of staff; Keen eye for detail and holds their work to a high standard; Proactive and able to self-identify future tasks and activities, able to work in a logical and methodical manner; Analytical and critical thinking, able to challenge and question in a constructive and empathetic manner; Experience of operating PMO processes and a desire to spot improvement opportunities; Ability to manage, capture, log and manipulate data alongside a focus on making sense of the data and joining the dots”; and Willing to ‘get their sleeves rolled up’ and ‘get things done’.

Role & responsibilities Financial & Revenue Management: (a) Execute agreed plans for the account, ensuring alignment with WNS and client objectives.(b) Identify and drive revenue growth, profitability, and service enhancement opportunities (c) Build and manage a strong revenue pipeline, ensuring timely client billing and financial accuracy (d) Deliver Revenue and Margin goals on a year-over-year (YoY) basis. Service Delivery & Operational Excellence: (a) Responsible for end-to-end offshore service delivery, ensuring process adherence and performance optimization. (b) Ensure all support functions (Operations, Quality, Finance, IT) align to process goals for seamless execution. (c) Set targets and develop action plans to achieve operational and client objectives. People & Talent Management: (a) Hire, retain , and develop talent, ensuring the team has the necessary skills and expertise. (b)Foster a high-performing and cohesive work environment to enhance morale and productivity (c) Drive succession planning across levels to build a strong knowledge management framework (d) Oversee people management strategies to maintain engagement, motivation, and performance Key Accountabilities - Operationally focused Offshore Service Delivery including all SLA/KPIs ensuring corrective actions if performance gaps are identified acting as acting as the primary point of contact for service delivery matters Managing P&L & account growth Revenue and margins Managing and guiding team on performance that is aligned with client and WNS deliverables Client & People Management Promoting and driving all transformation and process improvement ideas/projects Ensuring overall customer satisfaction is good through direct reports, and other KPIs

About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Job Role As a Key Account Manager in our dynamic job platform business, you will be a crucial part of the team responsible for supporting key client accounts. Your role will involve working closely with Key Account Manager to ensure the satisfaction of our clients and the successful execution of our job platform services. This position requires a proactive and detail-oriented individual who is passionate about delivering exceptional customer service and contributing to the growth of our client If you are a motivated individual with a passion for client success, this is an excellent opportunity to contribute to the growth of our job platform business. Join us in revolutionizing the way organizations connect with talent and candidates find their dream jobs. Key Responsibilities: Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends. Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments. Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions. Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement. Basic Requirements: 1. Basic knowledge working with Excel/Google sheets 2. Excellent communication skills, both written and verbal 3. Strong organizational and multitasking abilities 4. Experience is required

Role Purpose The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Transition & Quality Head Strategy and Governance Functional Heads Transition Solution Review assumptions and commitments, project execution Delivery Teams Transition projects CIS, Risk & Compliance Immigration policy and framework, compliances Holmes Engineering Deployment of technology Clients/ Potential clients Transition and showcase of transition capability Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Stakeholder Management Deliver No. Performance Parameter Measure 1. Customer Centricity CSAT (PCSAT & ACSAT top 2 Box) % / NPS Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics 2. Presales & Delivery Excellence 100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transition framework Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF

Colruyt Group India is looking for a Leader who would takeup the role of (Associate) Delivery Head in Digital Factory department. This departmentis responsible for Build and running of all brand-specific digital channels (Websites, mobile apps etc.) under one single organization using thetechnologies like AEM, AEP, Azure .Net, React Native, Java etc. Roles & Responsibilities of (Associate) Delivery Head: Delivery Management Responsible forthe service delivery on the services team is delivering Responsible fordelivery of Projects / Programs under his / her portfolio Responsible forthe Production support and maintenance activities Responsible for Stakeholder Management and achieve high customer satisfaction Support theProject Managers and Delivery Managers in the project / program delivery Ensuring thateveryone in the team knows and executes his or her role in the service delivery. Responsible forcost / budget management Reporting onproject status to stakeholders Introduce bestpractices within the team to maximize the teams productivity Change Management Leadership Go getter andLead by example Lead employeesto meet the organization's expectations for productivity, quality, and goalaccomplishment. Achievestretched goals through inspirational leadership Appliessignificant knowledge of industry trends and developments to improve servicesof the team Creates andexecutes development plans and revises as appropriate to meet changing needsand requirements. As a part ofMiddle Management, responsible for making team level decisions, and implementthe same in an efficient and effective way. Organize theteam, making it efficient and effective, and ensure there is constantimprovement in internal and external collaboration processes. Considersorganizational values, employee's expertise and past contributions, andopportunities for development when delegating assignments Be a catalyst inimplementing our Colruyt values in the organization. People Development People management for a team of 20 - 30 members from juniors to senior level. Responsible for indicating a direction in the short run so that it is clear to everybody which way we are heading and to make sure we are all on the same wavelength. Responsible for mobilizing and channeling the energy of employees and colleagues to make sure everybody is committed to reaching the objectives set. Responsible forcoaching and following the personnel so that each individual and the team havethe space to grow (SKILL). Responsible forteam members personal development to become stronger and more conscious. Responsible forshort-term planning and organization, so that people as well as means arebrought into action in the most efficient way. Responsible forhis/her own presence and availability so that employees have a personal contactfor their needs and for taking on the role as a superior. Responsible forpromoting the (group) mission and values so that the team can understand thereasons, co-ownership is brought about and the team members understand andfollow group culture Responsible forfollowing and adjusting the work so that we, as a service, comply with the SLEsagreed on with the customer in the total process. Responsible forall staffing decisions in the team (Recruitment, Induction, Performance Appraisal, Release etc.) Engage,Energize, Evaluate and Empower team members Communication & collaboration Responsible for the synergy with other teams (in India and Belgium) and directions, so that the team contributes significantly to the global process. Identifying and resolving problems, determining quality improvements and implementing change. Shares information with team through frequent, open, quality, two-way communication with a sense of direction. Requirements Total experience of 18+ years of IT Experience Have at least 5years of project / program delivery experience in Agile / SAFe / Waterfallmethodologies Have at least 5years of experience in core people management Experience inhandling technical teams of 20+ people Experience inmanaging cross functional teams including analysts, architects, softwareengineers, QA, Scrum Masters etc Experience inmanaging vendors and their deliverables Experience inmanaging teams in global working model in onsite offshore model Strong instakeholder management and building trust relationships with the clients Be a believer ofvalues and have necessary soft skills (respect for individual, activelistening, cost/benefit thinking, little hierarchical thinking, serviceoriented, efficiency). A role model in these areas.

The Senior Project Manager will play a mission-critical role in driving the successful execution of service model 20, a high-impact program aimed at transforming service delivery through automation, innovation and customer-centricity This role goes beyond tranditional project management, requiring a strategic thinker, strong executor and change champion Key Program Leadership & Governance: Provide end to end ownership of Service Model 20 program lifecycle - from planning and scoping to execution and closure Establish clear governance structures, steering committees and escalation mechanisms Ensure alignment with broader organizational goals and strategic priorities Strategic Planning & Road-mapping Collaborate with executive sponsors and cross-functional leaders to define the transformation roadmap Translate vision into actionable workstreams, milestones and KPIs Continuously adapt plans in response to internal feedback and market changes Stakeholder Engagement & communication Serve as the central point of contact across business units, technology teams, operations and external vendors Drive regular communication through dashboards, updates and executive reporting Manage expectations, resolve conflicts and foster transparency Operational execution and delivery excellence Lead cross-functional teams to ensure timely, quality-driven, and cost-effective delivery of program components Drive process redesign and automation initiatives across legacy and modern systems Implement risk mitigation plans and monitor interdependencies Customer impact & transformation enablement Ensure that solutions are aligned with the needs of both current and future customers Work closely with service, sales and delivery teams to embed new ways of working support adoption through training, change management and feedback loops Performance measurement and continuous improvement Track performance against agreed KPIs and OKRs Analyze data to provide insights and make iterative improvements Promote a culture of learning and innovation within the project team Change Leadership Act as a transformation ambassador, helping teams embrace new processes and mindsets Guide change management efforts to ensure smooth transition and sustainability Reinforce program value and celebrate success milestones I am part of Digital Technology leading Service Model 20 program I am responsible for the successful delivery of this program and ensure all the milestones are kept on track This role will be reporting into me

The Senior Project Manager will play a mission-critical role in driving the successful execution of service model 20, a high-impact program aimed at transforming service delivery through automation, innovation and customer-centricity This role goes beyond tranditional project management, requiring a strategic thinker, strong executor and change champion Key Program Leadership & Governance: Provide end to end ownership of Service Model 20 program lifecycle - from planning and scoping to execution and closure Establish clear governance structures, steering committees and escalation mechanisms Ensure alignment with broader organizational goals and strategic priorities Strategic Planning & Road-mapping Collaborate with executive sponsors and cross-functional leaders to define the transformation roadmap Translate vision into actionable workstreams, milestones and KPIs Continuously adapt plans in response to internal feedback and market changes Stakeholder Engagement & communication Serve as the central point of contact across business units, technology teams, operations and external vendors Drive regular communication through dashboards, updates and executive reporting Manage expectations, resolve conflicts and foster transparency Operational execution and delivery excellence Lead cross-functional teams to ensure timely, quality-driven, and cost-effective delivery of program components Drive process redesign and automation initiatives across legacy and modern systems Implement risk mitigation plans and monitor interdependencies Customer impact & transformation enablement Ensure that solutions are aligned with the needs of both current and future customers Work closely with service, sales and delivery teams to embed new ways of working support adoption through training, change management and feedback loops Performance measurement and continuous improvement Track performance against agreed KPIs and OKRs Analyze data to provide insights and make iterative improvements Promote a culture of learning and innovation within the project team Change Leadership Act as a transformation ambassador, helping teams embrace new processes and mindsets Guide change management efforts to ensure smooth transition and sustainability Reinforce program value and celebrate success milestones I am part of Digital Technology leading Service Model 20 program I am responsible for the successful delivery of this program and ensure all the milestones are kept on track This role will be reporting into me

We are India s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers. We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things. We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need. Culture and Values Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation. https://www. transunion. com / privacy / global-job-applicant What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. Dynamics of the Role Experience working in a continuous improvement. Comfortable working in fast paced environment. High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. Ability to work under pressure in a fast paced environment and deliver as per expectations in terms of timelines an quality Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations. Strong communication, organizational, verbal & written skills. Supports over vision and strategy of TransUnion CIBIL Operations in support of broader goals. Excellent interpersonal (verbal and written) communication skills are required to support working with internal & external teams. Ability to manage multiple priorities and assess & adjust quickly to changing priorities. Requires leadership qualities to mentor junior members of the team. Quick to learn on all processes. Work together with other team members for cross training and being a back-up to other team members if the situation demands. Collaborating with cross-functional teams in resolving complaints with defined timelines. Complaint Resolution: Responsible for handling and end to end resolution of complaints received on Escalations Channels like RBI, Management, Nodal Officer, Online Grievance Portal etc Comprehend, analyze and action complaints received under various escalation channels as per defined process, timelines and quality Monitor the escalation process in the organization based on the criteria specified by the organization; suggest ways of improving the existing process to increase consumer satisfaction Ensure compliance with established rules to assure that best solutions are executed inclusive of delivery challenges Ensure continuous review and analysis of processes and procedures to identify and implement operational efficiency and consumer satisfaction. Analyze repeat complains and do root cause analysis of escalation for improving the escalation procedures and ensuring compliance with the corporate and regional escalation policies Guide the BPO segment of Transunion CIBIL involved in responding to escalations; ensure minimum TAT for customer escalations and complaint closures Follow-up with members and internal teams for timely resolution Timely response on escalation clarification processes and ensure FTR Work together with other team members for cross training and being a back-up to other team members. Collaborating with cross functional team in resolving complaints within defined timelines Ensure maintenance & management of records under escalation process. Guide the team for exceptional scenarios and ensure smooth functioning of all processes within escalations and grievance operations Responsible for overall monitoring of escalation process Impact Youll Make: Experience and Skills Master s degree in Business Administration/ Operations or a related field. Minimum 5-7 years of relevant experience as a part of Grievance Redressal team in BFSI sector Candidate must be highly proficient in written communication, ability to handle irate customers, document reviews, complaint analysis and complex complaints Proven experience of meeting aggressive TATs with high quality resolution Essential Competencies Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor. Driving innovation - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking. Business Acumen - Spends time to ensure understanding of the business and aligns accordingly. Change agent - Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner. Execution champion - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Specialist II, Consumer Operations Support

We are hiring Field Sales Executive roles in Bangalore. Freshers only Graduate/Intermediate must Basic computer knowledge required Share resume on WhatsApp: 8714152516 with: Self Introduction What do you know about Field Sales Executive?

Monitor and review, project schedule. Work with planners to anticipate potential issues and provide solutions including resource leveling, catch-up and fast-tracking. Analyze operational data to identify process improvements and optimize resource allocation in coordination with RMG Enhancement of EMPG Dashboard on Power Bi MIS report for RMG and 3C. Key Responsibilities: Knowledge of MS projects/ primavera. Short Info Posted: 0 day(s) ago Location: BSH-Sakinaka Qualifications: Bachelor of Engineering- Electrical/ Mechanical Experience: 5 Years - 0 Months To 7 Years - 0 Months

Primary Responsibilities Build deep global relationships within the Data and Analytics practices of a set of named GSIs. This spans across business & technology leadership and delivery leads. Create annual global and regional partner business plans with each partner to drive Oracle Analytics business through the partner. Drive execution of the partner business plans and regular rhythm of business Drive delivery excellence with the partner working closely with the partner success management and product support teams Land marketing go to market motions working with the partner and field marketing Create and bring new OA based partner offerings to market Champion the managed partner to participate in Partner Advisory Boards and other inbound programs Act as the primary conduit for product and technical feedback from the managed partner Measure and report on partner s impact to the product ( technical features, functionality, stability ) and business ( pipeline, revenue and wins ) Measure and drive partner satisfaction scores Primary Responsibilities Build deep global relationships within the Data and Analytics practices of a set of named GSIs. This spans across business & technology leadership and delivery leads. Create annual global and regional partner business plans with each partner to drive Oracle Analytics business through the partner. Drive execution of the partner business plans and regular rhythm of business Drive delivery excellence with the partner working closely with the partner success management and product support teams Land marketing go to market motions working with the partner and field marketing Create and bring new OA based partner offerings to market Champion the managed partner to participate in Partner Advisory Boards and other inbound programs Act as the primary conduit for product and technical feedback from the managed partner Measure and report on partner s impact to the product ( technical features, functionality, stability ) and business ( pipeline, revenue and wins ) Measure and drive partner satisfaction scores Preferred skills and experience Multi-year experience in managing and driving partner relationships Multi-year experience in creating partner joint business plans Deep working knowledge of Global SI business and delivery models Experience working with or within product organizations Broad collaboration skills to work across organizational boundaries Self- motivated with a focus on driving execution Executive presence and ability to connect with both technology and business leaders Flexibility to work across global timezones Experience working in a similar role with a data/analytics product is a big plus Knowledge or experience in the broad AI, data and Analytics market with a keen understanding of the strengths and weaknesses of different products in this space is a big plus

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Project Manager - Delivery Lead In this role, you will: Working within the Foundations IT Delivery Management team the role of the Delivery Lead is to own the relationship with respective value stream product owner(s), change leadership and stakeholders, to understand demand and organise supply capacity and delivery to meet requirements in line with expectations. In this role you are responsible for leading the delivery of specific outcomes that could take the form of projects and / or continuously evolving backlogs of work. In either scenario the responsibilities will include elements of planning, budget building and financial tracking, customer and stakeholder management through governance and communications etc. As a representative for the Delivery Team, you will participate in any local initiatives (e. g. HTI Delivery Excellence) and be the primary contact point for Delivery related matters that may impact or involve Foundations IT and act as a SME on delivery. You will support the team in managing stakeholder expectations on the delivery of agreed deliverables, engaging as necessary over and above the regular engagement by the Delivery Leads and act as a first point of escalation. You will help advise (the Foundations IT Head of Programmes) on the capacity and structure of the team by regularly engaging with business change delivery to understand upcoming demand, project priorities and requirements; other value stream delivery leads to agree scope, interlock plans etc. In conjunction with the delivery team develop and maintain a portfolio roadmap & pipeline of demand from customers, utilizing this to discuss pod capacity, resourcing decisions to match skills against demand with other peer ITPMs. Work with the Delivery Leads, Engineering Leads and pods to develop and operate best practice on agile delivery backlog, stories, sprint planning etc. Responsibilities will include (but not limited to): Active management of our customers and stakeholders to ensure we understand and exceed their expectations Ensuring all project reporting including progress, plan, risks, issues, and dependencies as well as other ad hoc requests meet expected standards Achieving and maintaining any delivery OKRs and reporting metrics dictated by the central Delivery Excellence team Inputs into periodic focus meetings to explain scope, status, and outlook to senior management. You will work closely with Foundations IT management, architecture, pod Technical Lead(s), Product Owners and Change / Transformation project managers for the successful delivery of agreed deliveries. Requirements To be successful in this role, you should meet the following requirements: Extensive experience in working in Agile delivery Identifies all relevant stakeholders (e. g. business, transformation / change and IT) and dependent parties (e. g. VS IT team) and maintains effective relationships with them Build relationships within technology, change delivery and other stakeholders. Demonstrable experience of managing projects including the management of engineering teams, project plans, budgets, risks, and issues Good communication and negotiation skills to manage demand versus capacity mismatches. Understands the VS / stakeholder strategy to enable proactive management of the delivery demand and be an active contributor to the delivery strategy Be able to facilitate all aspects of delivery and become a recognized go to single point of contact for your scope of your team s delivery. Timely escalation to the Portfolio Lead as and when required to enable effective issue management Active contributor to IT planning and VS planning to plan delivery priorities as required to meet VS delivery needs. Responsible for preparation and ownership of delivery reporting and artefacts in line with agreed delivery governance framework e. g. Clarity, NEXO, Spotlight Proactive communication of project progress, ensuring stakeholders are suitably informed You ll achieve more when you join HSBC. .

Role Summary We are seeking a proactive and experienced professional to lead stakeholder and workflow management for a high-impact delivery function. This role involves managing SLAs, driving operational excellence, ensuring compliance, and aligning team goals with organizational objectives. Key Responsibilities 1. SLA & Workflow Management: - Ensure timely and accurate delivery of daily outputs as per SLA. - Participate in SLA creation, renewal, and compliance monitoring. 2. Revenue & Cost Management: - Forecast monthly revenue, manage costs efficiently, and identify growth opportunities within existing business lines. 3. People Development & Attrition Control: - Maintain attrition within targets, drive upskilling initiatives, and support professional growth across levels. 4. Organizational Alignment: - Align team goals with company objectives and lead internal initiatives to drive engagement and performance. 5. Risk & Compliance: - Ensure adherence to regulatory and risk controls. - Build additional controls as needed and manage transitions for new business. Candidate Profile Experience: 712 years in operations, delivery, or stakeholder management roles Education: B.Tech and/or MBA Skills: SLA Management, Revenue Forecasting, Team Leadership, Risk & Compliance, Process Optimization, Stakeholder Engagement Preferred Industry Exposure: Shared Services, BFSI, ITES