Enterprise Delivery Partner

Pearson

4 - 7 years

20 - 25 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

delivery excellence pmp change management consulting resourcing customer experience resource management stakeholder management continuous improvement operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Delivery planning*: Contribute to customer solutions and Statements of Works to ensure feasible delivery and maximum value to customers; signing off delivery plans (timeline, resourcing and cost estimations) together with customer dependencies, delivery governance and acceptance processes
Customer Delivery:*Manage and govern all active contracts across the customerEnterprise portfolio (execution and implementation of programs of work, adoption and usage of the solutions, support and running of solutions), with a 360degree view of all progress, risks and escalations
Growth and Opportunity development*: Identify, cultivate, and drive business development opportunities with customers by leveraging deep understanding of their strategic goals and operational challenges
Act as a trusted advisor to uncover cross-selling and upselling opportunities while ensuring delivery excellence positions Pearson as a long-term strategic partner 360*o*Delivery insights*: Turn 360 o customer intelligence and insights from their active portfolio, into suggestions for new product enhancements, customer sales opportunities and operational efficiencies for incremental delivery value and revenue growth
*Stakeholder Management:*Build strong working relationships with customers, internal teams, and external partners to facilitate smooth delivery of customer solutions and provide a seamless and effortless customer experience throughout on-going customer success and support
Governance and Quality Management:*Establish and enforce governance forums and quality controls to guide the testing, validation, and acceptance processes of enterprise solutions and deliverables, ensuring they meet specified standards and stakeholder expectations
Contract Compliance:*Ensure all activities adhere to contractual agreements, scope, and specified deliverables; evaluate, document, and gain agreement to all scope changes with commercial impact
Resource Management:*Build integrated delivery teams essential for the customer solutions, made up of pan-Pearson, third party, and customer resources; managing utilization and utilization to resource agreements
Performance Tracking:*Establish and track project metrics including commercials and profitability, to report progress, risks, and issues to senior management, both internally and with customers
Continuous Improvement:*Identify opportunities for process improvements to enhance delivery efficiency and customer experienc

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