Deal Closure Specialist

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.
“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a talented Deal Closure Specialist to join our growing global team at Sectigo.
The Deal Closure Specialist plays a critical role in supporting the end-to-end deal finalization process within our Enterprise, Retail, and Partner sales segments. This position ensures the accuracy, compliance, and timely processing of high-urgency software transactions. The ideal candidate is detail-oriented, highly organized, and skilled at collaborating across sales, finance, legal, and operations teams to ensure a seamless sales closure experience for our internal sales representatives and our customers. This is a full-time position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.

Here are the core functions, responsibilities, and expectations for this role:

Deal Processing & Contract Management

• Review contractual agreements to ensure accuracy, compliance, and alignment with internal policies.
• Assist sales representatives in clarifying deal closure requirements and securing necessary documents, approvals, and signatures.
• Manage deal processing activities within our order management system, ensuring data integrity and timely updates.
• Facilitate deal booking by closing Salesforce opportunities and documentation upload duties.
• Support the invoice team by verifying that billing requirements, documentation, and customer and/or partner information is complete before deals advance to invoicing.

Financial Administration

• Manage customer deposits, credits, and other financial entries within customer accounts.
• Ensure financial data is accurate and reconciled as part of the deal closure process.

Reporting & Operational Support

• Run and analyze reports to track deal status, identify discrepancies, and support business insights.
• Identify bottlenecks, process gaps, and workflow inefficiencies; provide recommendations to improve speed, accuracy, and scalability of the close process.

Cross-Functional Collaboration

• Provide ongoing support to the sales team and sales managers throughout the deal closure lifecycle.
• Communicate clearly and proactively with internal teams to resolve issues and maintain deal momentum.

General Responsibilities

• Perform other duties as assigned that align with the nature of this role and support evolving company initiatives.
• Complete general administrative and operational tasks associated with enterprise software deal closure.

Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Qualifications

Education:

• Bachelor’s degree or equivalent work experience is strongly preferred.

Experience:

• Minimum of 3+ years of experience in sales operations, contract management, order management, or related field is required.
• Familiarity with enterprise software sales cycles and SaaS business models.
• Strong attention to detail and ability to manage complex deal structures.
• Demonstrated ability to manage multiple deal requests simultaneously.
• Excellent communication and cross-functional collaboration skills.
• Proficiency with CRM (preferably Salesforce) and order management systems.
• Fluent in English with excellent written and verbal communication skills.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strategic thinker with a pragmatic, hands-on approach to problem-solving.
• High attention to detail, especially under pressure or tight timelines.
• Collaborative mindset with a natural ability to build trust and influence without authority.
• Prior experience supporting a global enterprise sales organization is a strong plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.