Data Analyst

JOB SUMMARY: The Data Analyst uses data to drive the creation of analytic content that supports business initiatives, provides insights into the efficacy of programs and processes, ensures alignment to goals/KPIs, tracks progression towards those goals, and leverages that completed analytic content to identify areas of success and concern for the customers we serve.

JOB RESPONSIBILITIES:

• Deliver high-quality, actionable analytic content suitable for business’ use
• Partner proactively with the Reporting Business Analyst to understand requirements and release high quality data products
• Learn about project outcomes and KPIs to understand what success looks like
• Perform gap analysis exercises as input for enhancements of existing data products
• Lead the design, development, testing and release efforts for new dashboards and enhancements to existing dashboards
• Understand data quality, compliance, & process considerations
• Ensure adherence to defined standard process and formats for data and visualization
• Track dashboard usage and drive awareness of available functionality to ensure that customers are leveraging that which we’ve delivered
• Leverage company-standard tools (including Jira) to provide visibility to progression of projects
• Understand existing reports and ad-hoc queries to produce analytics that deliver on customer needs while also increasing operational efficiencies

EDUCATION & EXPERIENCE:

• Bachelor’s Degree or equivalent business experience

• 2 or more years of dashboard design or development experience

• Demonstrated experience in problem solving and project management

• Experience initiating and driving projects to completion with minimal guidance

SKILL REQUIREMENTS/PREFERENCES:

• Advanced data visualization skills including dashboard development experience using Business Intelligence reporting tools
• Advanced Microsoft skills including SQL, Excel, and PowerPoint
• Understanding of end-to-end data flows from source system to report
• Gathering and deep understanding of business requirements
• Exceptional organizational skills, attention to detail and commitment to creating high quality deliverables
• Communication and interpersonal skills in a multicultural environment with the ability to interface with other team members
• Advanced analytical skills and business knowledge with the ability translate data into insights
• Ability to think broadly and make connections to deliver data products vs. point solutions
• Ability to build relationships virtually across multiple functional areas
• Creative problem solver who takes ownership of their responsibilities
• Ability to prioritize, estimate and proactively identify value-add projects and activities

PREFERRED SKILLS & KNOWLEDGE:

• Working knowledge of marketing, sales, professional services, and customer success business processes
• Demonstrated ability to contribute to team culture in a distributed/remote environment
• SFDC Report Development experience (Lightning/CRM-A), Service Now Native Reporting
• Power BI and Alteryx experience