Customer Support Specialist

About the Role: We are looking for an experienced and dynamic Ocean Freight Pricing & Customer Service Executive to join our team. In this role, you will serve as the central point of coordination for pricing, customer service, and sales support for CFS (Container Freight Station) and Integrated Logistics Services (ILS). Your responsibilities will involve close collaboration with internal sales teams, operations, and accounts, as well as external engagement with shipping lines, co-loaders, and customers to ensure the smooth execution of shipments and overall customer satisfaction. Key Responsibilities: - Handle freight rate inquiries with shipping lines and co-loaders efficiently. - Maintain monthly rate sheets and actively participate in RFQs and service contract negotiations. - Coordinate closely with Sales, Operations, and Accounts departments to streamline processes. - Conduct periodic visits to customers and shipping line partners for relationship building. - Lead the customer service team to deliver real-time, accurate updates to customers. - Ensure prompt responses to customer queries, complaints, and documentation requests. - Assist in the preparation and updating of import/export tariffs and rebate master files. - Engage with clients for business development initiatives and revenue generation. - Manage job order updates, ICD letters/bond preparation, and nomination handling effectively. Required Qualifications: A Bachelor's Degree is a prerequisite for this role; possessing a Master's Degree will be an added advantage. Desired Skills & Competencies: - Demonstrated ability in negotiating with Ocean Carriers on pricing, space allocation, and contracts. - Solid knowledge of CFS & ILS operations, documentation, and accounting procedures. - Excellent communication and interpersonal skills to facilitate both internal and external coordination. - Proficiency in training and mentoring new customer service team members. - Meticulous attention to detail with a strong commitment to accuracy and meeting deadlines. - Proactive and solution-oriented approach with a strong customer-centric mindset. - Strong work ethic, punctuality, and a collaborative team spirit. If you find this position appealing and believe you are a suitable fit, kindly send your updated profile to career@hindterminals.com with the following details: 1. Current Company 2. Current Designation 3. Reporting to (Job Title) 4. Total Work Experience 5. Qualification 6. Current Location 7. Notice Period,