Customer Support Specialist

Responsibilities:

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
• Follow up customer calls wherever is necessary  Explain product features, pricing, and benefits to interested customers.
• Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
• Attend mandatory training sessions to stay updated on product or company policy changes.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Exp - 1 to 4 years or Freshers can also apply
• Any Graduate
• Proven experience in a customer support role, preferably in an inbound call center environment.
• Proficient in relevant computer applications Having accounting knowledge is a plus. 
• Excellent communication and active listening skills.

Languages : English & Hindi  & Marathi Only

Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.