Customer Support Specialist

Job Description: Cin7 is a fast-growing global software company dedicated to providing solutions for modern-day product sellers to efficiently manage their inventory at scale and sell products across multiple sales channels worldwide. As Cin7 expands rapidly with the aim to become the leading Inventory Management Software brand globally, we are seeking a motivated and driven individual to join our team and make a significant impact. Role Overview: As a Customer Support Specialist at Cin7, you will play a crucial role in providing unparalleled support to our high-profile customers. Your primary responsibility will be to empower customers to streamline their businesses effectively, contributing to our goal of building the best Customer Support department globally. Key Responsibilities: - Interact with customers via our advanced customer portal (powered by Salesforce) to promptly identify the nature of technical issues in a friendly and efficient manner. - Collaborate with the team to diagnose hardware and software faults or user errors. - Conduct thorough investigations into technical issues or challenges faced by customers using the Cin7 platform. - Communicate customer feedback regarding Cin7 product usage to our global product managers for optimizing product performance and enhancing client experience. - Update customers regularly on ticket timelines and statuses while building customer loyalty and trust through superior technical knowledge and efficient resolutions. - Log queries into the system and oversee their progress and resolution. - Provide advice and guidance to clients to maximize their output from Cin7 products. Qualifications Required: - Minimum 1 year of experience in a customer support role, preferably within a software company. - Prior experience in retail, warehouse, supply chain, wholesale, or inventory software is advantageous. - Excellent interpersonal and customer support skills with a focus on delivering outstanding service. - Strong verbal and written communication skills. - Ability to develop strong analytical and critical thinking skills. - Experience in supporting customers through various contact channels such as chat, email, and phone. - Willingness to work on rotating roster-based shifts, including weekends. - Relevant technical qualification and/or relevant work experience. Company Details: Cin7 is a leader in the dynamic software industry, experiencing exponential growth. We offer employees the opportunity to work on products used by our global customer base while also providing avenues for career growth and skill development. With a hybrid work environment, inclusive benefits like 'Work From Anywhere' policy, paid birthday leave, and a dedicated wellness holiday, Cin7 is committed to creating a positive work culture. Join us and be part of a Great Place to Work that values innovation and growth. Additional Company Information: CIN7 is at the forefront of the exciting software verticals, experiencing rapid growth. We are seeking individuals passionate about working in a fast-growing tech company. Our platform processes millions of sales orders monthly, streamlining operations for product sellers globally. By offering Inventory Management and Supply Chain software, we support medium-large product businesses in thriving in a competitive digital landscape. CIN7's centralized inventory management connects over 500 systems, facilitating efficient stock receiving, selling, and shipping across multiple locations and channels. Job Description: Cin7 is a fast-growing global software company dedicated to providing solutions for modern-day product sellers to efficiently manage their inventory at scale and sell products across multiple sales channels worldwide. As Cin7 expands rapidly with the aim to become the leading Inventory Management Software brand globally, we are seeking a motivated and driven individual to join our team and make a significant impact. Role Overview: As a Customer Support Specialist at Cin7, you will play a crucial role in providing unparalleled support to our high-profile customers. Your primary responsibility will be to empower customers to streamline their businesses effectively, contributing to our goal of building the best Customer Support department globally. Key Responsibilities: - Interact with customers via our advanced customer portal (powered by Salesforce) to promptly identify the nature of technical issues in a friendly and efficient manner. - Collaborate with the team to diagnose hardware and software faults or user errors. - Conduct thorough investigations into technical issues or challenges faced by customers using the Cin7 platform. - Communicate customer feedback regarding Cin7 product usage to our global product managers for optimizing product performance and enhancing client experience. - Update customers regularly on ticket timelines and statuses while building customer loyalty and trust through superior technical knowledge and efficient