Posted:2 days ago|
Platform:
Remote
Full Time
Provide support and assistance to customers using SaaS / ERP software
Troubleshoot and resolve customer issues in a timely and efficient manner
Communicate clearly and professionally via phone, email, and chat
Maintain detailed records of customer interactions and resolutions
Collaborate with the technical team to escalate and resolve complex issues
Minimum 0–1 year of experience in customer support
Good verbal and written communication skills
Ability to remain calm, patient, and professional with customers
Basic understanding of accounting principles (added advantage)
Functional understanding of Tally or other ERP systems
A fast-growing SaaS product company building powerful Business Intelligence & Analytics solutions integrated with leading ERPs. The platform enables businesses to automate reporting through real-time dashboards and actionable insights, helping them make faster, data-driven decisions.
Mantras2Success.com
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