Customer Support Specialist

We are looking for a proactive and result-oriented Customer Support Specialist to join our growing team

Role & responsibilities

• Demonstrate strong situational understanding to interpret customer concerns quickly and provide strategic, well-aligned solutions that support customer retention.

• Ensure exceptional customer satisfaction through clear communication, ownership, and effective issue resolution.
• Collaborate cross-functionally with product, operations, and technology teams to escalate, troubleshoot, and resolve complex or high-impact issues.
• Maintain detailed and accurate documentation of customer interactions, trends, and insights.
• Create and standardize SOPs across organizational verticals using documented insights.
• Proactively identify recurring customer issues and recommend improvements to enhance products, services, customer experience, and long-term retention.

Preferred candidate profile

• 5 to 9 years of experience in customer support or customer success roles

• Excellent verbal and written communication skills
• Strong multitasking abilities with effective follow-up management
• High level of empathy with a solution-oriented mindset
• Strong team player with a collaborative approach