Customer Support Specialist

Must having atleast 5Year of Customer support in share Broking Industry.

Key Responsibilities

• Act as the single point of contact for clients for all service-related queries.
• Address and resolve client queries and grievances, ensuring proper closure.
• Coordinate internally with trading, accounts, KYC, research, and other departments for query resolution.
• Provide clients with FL ledgers, holdings statements, contact notes, and other required reports.
• Manage online and offline account opening processes, KYC, Account Activation, non Activation
• Share new product updates and service information with clients.
• Fix and coordinate client meetings with internal teams.

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent client handling and problem-solving ability
• Good coordination and follow-up skills
• Proficiency in MS Excel and basic software tools
• Ability to handle multiple tasks and meet deadlines

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Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person