35 Phone Support Jobs

Role Overview: You will be a dedicated Customer Support Specialist responsible for handling inbound and outbound client communications via phone, email, chat, and other platforms. Your role will involve providing timely and accurate assistance to both existing and prospective clients in a fast-paced environment. Key Responsibilities: - Handle customer queries through phone, email, and chat in a courteous and professional manner - Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs - Track, document, and resolve complaints, order queries, and product-related questions - Educate customers about the services offered and guide them on optimal usage - U...

**Role Overview:** As an Order Processing Analyst at AlphaSense in India, you will be part of the team responsible for managing sales contract management and provisioning to ensure company financial and legal compliance. You will collaborate with various internal departments to execute the order lifecycle process, focusing on operational excellence, customer service, and teamwork. This role offers the opportunity to work in a high-growth company with an award-winning product expanding across international markets. **Key Responsibilities:** - Process new and renewal orders accurately and efficiently. - Validate opportunity and contract information, resolving any discrepancies promptly. - Acti...

Are you a skilled communicator with a passion for delivering exceptional customer service Thinkpod HR Solutions Private Limited is seeking a dynamic customer service executive to join our team. As a key player in our organization, you will be responsible for interacting with clients, resolving inquiries, and providing top-notch support. Engage with customers via phone, email, and chat to address their needs and concerns promptly and professionally. Respond to customer inquiries and provide accurate information about our services, products, and company policies. Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement. Collaborate with internal te...

The Technical Support Team Lead is responsible for overseeing the daily operations of the technical support team and actively participating as a member of the team. In this role, you will collaborate with the Director of Customer Success to provide exceptional support to customers via phone, email, and chat. As a team lead, you are expected to lead by example, organize work efficiently, generate reports, manage escalations, contribute to ad hoc projects, and assist with training initiatives. Reporting to the Director of Customer Success within the Customer Success Team, you will play a crucial role in upholding the culture, vision, and values of Tycho. As the Technical Support Team Lead, you...

You will be part of a team that thrives on a Ridiculously Good idea - creating a different breed of BPO at TaskUs. As a Customer Care Specialist, your primary goal will be to provide world-class service to customers with accuracy, efficiency, and respect across various communication channels. You will deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. Your responsibilities will include researching and providing timely responses through phone, email, and live chat support, navigating resources for excellent service, and escalating priority issues to internal teams when necessary. It will be crucial t...

You will be responsible for maintaining excellent customer satisfaction by reviewing support tickets and ensuring appropriate resolutions. Providing customer support through phone and chat channels will be a key part of your role. Collaboration with other departments to address customer issues promptly is essential. As a point of contact for customer support and complaints, you will proactively identify, investigate, and resolve recurring customer support issues. It is important to maintain thorough documentation and records of customer interactions, including relevant files for each interaction. Utilizing customer feedback and suggestions to enhance services, as well as reviewing customer s...

You will play a crucial role in generating leads through various outreach methods such as cold calling, emails, and other channels. Your responsibilities will include managing chat conversations, phone calls, and support tickets effectively, with the ultimate goal of converting prospects into valuable business opportunities. In addition, you will be responsible for addressing technical queries and overseeing the entire international sales and support lifecycle. Your key responsibilities will include: - Generating leads through cold calling, emails, and other channels. - Efficiently handling chat support, phone calls, and support tickets. - Converting potential leads into sales and business o...

As a proactive and results-driven professional based in Noida, you will be responsible for generating leads through various outreach methods, including cold calling. Your role will involve managing chat conversations, phone calls, and support tickets efficiently, with the primary goal of converting prospects into valuable business opportunities. Additionally, you will be tasked with addressing technical queries from clients and overseeing the international sales and support lifecycle. Your key responsibilities will include: - Generating leads through cold calling, emails, and other relevant channels. - Efficiently handling chat support, phone calls, and support tickets. - Converting potentia...

You should have 2-3 years of experience in a Chat, Email, or Phone Support environment. Your primary responsibility will be to resolve customer complaints and issues efficiently and effectively. In case of complex problems, you should escalate them to the appropriate department or personnel. Your duties will also include recording and documenting customer interactions and transactions. This involves capturing details of inquiries, complaints, comments, and actions taken. Additionally, you must follow up on customer interactions when necessary. It is important for you to recognize, document, and alert the management team of any trends observed in customer calls. Lastly, you should be comforta...

As a Front Line Support Specialist, you will be responsible for providing customer support via live chat, tickets, and telephone. Your primary duty will involve troubleshooting both technical and non-technical issues that customers encounter with our products. In this role, you will have the opportunity to interact with customers of varying levels of product knowledge and technical proficiency. Your responsibilities will include answering questions, delivering support, and ensuring that customers have a clear understanding of the information provided. Additionally, you will be required to record customer inquiries and responses in their accounts, thereby maintaining accurate documentation of...

The job involves providing customer support through email, phone, and chat channels in a professional and timely manner. You will be responsible for tracking and updating Warranty RMA (Return Merchandise Authorization) status, as well as coordinating with internal teams and service centers for warranty claims and product replacements. Accurate maintenance and updating of RMA records in a spreadsheet will be a key part of this role. Additionally, you will assist in generating warranty reports, handling escalations, and supporting backend documentation and filing of RMA claims. This is a full-time job that requires you to work in person at the designated location. If you are interested in this...

As an International Customer Service Executive, you will be responsible for handling customer inquiries primarily through email, chat, or other digital channels, with occasional engagement in phone calls. Your main duties will include resolving customer issues, ensuring high customer satisfaction, and navigating diverse cultural nuances and time zones. You should be a graduate with 0-1 year of experience, proficient in Hindi and English languages. The job entails working 5 days a week in rotational night shifts at the Mumbai, Airoli location. Immediate joiners are preferable. Your role will involve responding to customer inquiries via email, chat, and phone calls, addressing customer concern...

As a Customer Support Executive at HoneyVeda, you will be responsible for responding to customer queries through email, chat, phone, and social media to ensure quick and efficient resolution. Your primary duties will include addressing concerns such as order status, complaints, leakages, and delivery issues. Additionally, you will handle queries related to address verification, product usage, and benefits promptly and effectively. In this role, you will also collaborate with logistics partners like Delhivery and ShipRocket to address order-related concerns and ensure smooth coordination. Engaging with loyal customers to gather testimonials and organize events will be part of your responsibil...

Trueline Solution is seeking exceptional individuals who will be an integral part of our team and contribute towards our collective growth. We value our employees and are committed to providing extensive training opportunities at all levels to support both personal and professional development. If you are enthusiastic about joining our team, we encourage you to explore our current job openings or directly submit your CV to hr@truelinesolution.com. We look forward to connecting with you. As a Technical Support Executive, your responsibilities will include: - Understanding client issues promptly and resolving them efficiently through various channels such as Live Chat, Email, Phone, and Remote...

Youll be selling our premium website plan, which includes: Free domain name Website with SEO tools Business email Full support from our team Youll engage with users whove already shown interest. Your job is to help them understand the value, solve basic issues (like payments), and guide them through upgrading. Most follow-ups will be done via WhatsApp and phone calls. Some understanding of domains, SEO, or websites is preferred. There are no fixed sales targets were looking for someone clear, helpful, and consistent in their communication.

About AlphaSense AlphaSense is trusted by the world's most sophisticated companies to provide market intelligence and search capabilities powered by AI. We deliver reliable insights from a wide range of public and private content sources, including equity research, company filings, event transcripts, expert calls, news, and trade journals. With over 6,000 enterprise customers, including a majority of the S&P 500, AlphaSense is committed to empowering professionals to make informed decisions through AI-driven market intelligence. Founded in 2011 and headquartered in New York City, AlphaSense has a global presence with more than 2,000 employees across various offices in the U.S., U.K., Finland...

Join QM BITZ, a fast-growing Technology company with ample opportunities for talented individuals like you to be part of our dynamic team. We value growth and offer an environment where you can thrive. Our diverse and passionate team respects and cares for everyone, fostering a positive and supportive work culture. If you possess a 10X working attitude and energy, we invite you to join us and be part of the QM BITZ family. As a QM BITZ employee, you will enjoy a range of perks including healthy meals to promote a positive work-life balance. We believe in providing our team with various health plans to ensure your well-being and secure future. Additionally, we offer exciting travel opportunit...

As a Client Support Specialist at our Siemens company, you will play a crucial role in providing exceptional client support for various Brightly Software products. Your dedication to delivering legendary support via phone, email, and chat will contribute to driving client retentions and ensuring customer satisfaction. In this role, you will be responsible for answering incoming client requests promptly and efficiently in a fast-paced environment. Your expertise in troubleshooting non-routine technical problems related to our product suite will be essential in meeting daily support requirements and ensuring a seamless client experience. To excel in this position, you must be willing to work r...

You will be the Customer Support Executive responsible for providing exceptional support to customers and vendors through phone, email, and chat. Your main responsibilities will include resolving queries effectively, ensuring customer satisfaction, collaborating with internal teams, and maintaining MIS reports accurately. You should have 1-2 years of customer service experience, a Bachelor's degree is preferred, proficiency in English is required, and basic knowledge of transportation logistics is desired. Strong communication skills and the ability to manage multiple communication channels are essential. The job is full-time, in-person, with the possibility of day, night, or rotational shif...

The role of Process Executive at our organization in Hyderabad involves providing response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media platforms. You will be required to have knowledge of Google's Workspace/cloud product and maintain response and resolution speed as per defined SLOs. Ensuring high customer satisfaction scores, adherence to quality standards in 90% of cases, and utilizing existing knowledge base for root cause assessment are key responsibilities. Additionally, you will be expected to provide bug progress summaries to customers, handle escalations, and offer consults for case resolution. The role necessitates the ab...

As a Customer Relationship Manager, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by managing wealth, addressing inquiries, resolving issues, and providing support related to our products and services. Responsibilities Customer Interaction: - Respond promptly and courteously to customer inquiries via phone. - Provide accurate information about products, services, and client status. Job Type: Full-time Benefits: - Cell phone reimbursement - Internet reimbursement - Leave encashment Schedule: Day shift - Performance bonus - Quarterly bonus Experience: - Total work: 2 years (Required) - CRM: 2 years (R...

As a Customer Support Representative at our company, you will be responsible for promptly and accurately responding to customer inquiries via phone, email, or chat. Your primary goal will be to understand customer requirements and guide them in utilizing specific features effectively. You will investigate and document product issues by simulating scenarios or replicating user actions to provide timely and helpful solutions. Maintaining internal records detailing technical problems and positive customer interactions will be a crucial aspect of your role. Tracking customer complaints, offering proactive support, and communicating feature suggestions and effective solutions to team members are ...

As a Support Representative, your main responsibility will be to define and execute a Support strategy for enterprise, midmarket, and small customers. You will be tasked with triaging helpdesk tickets, organizing resources to address and resolve the tickets efficiently, while also identifying and implementing opportunities for automation. Additionally, you will provide email and phone support to customers and collaborate with the Development/Engineering team to trace issues and solutions. It will also be part of your role to train teams on product and solution functionalities. The ideal candidate for this position should have hands-on familiarity and experience with support strategies, troub...

You will be responsible for assisting customers with inquiries or concerns regarding a company's products or services in this Customer Representative Executive role. You will also be required to provide customers with information about specifications and features to enhance their overall experience. Your duties will include answering customer questions through email, chat, or phone. We are looking for individuals who are comfortable working night shifts (6 am to 6 pm, any 9-hour shift) at our location in Malad West, Mumbai. Both freshers and experienced candidates, male and female, are welcome to apply. The job requires a graduation qualification, and it is an international process. The idea...

As a Customer Support Representative, your primary responsibility will be to manage all customer interactions across various channels. You will provide accurate and complete information to customers utilizing appropriate tools and methods. Your duties will include delivering excellent customer service through chat, email, or phone (both voice and non-voice processes). It is crucial to respond promptly with precise information using the available resources. Maintaining a positive, professional, and empathetic attitude towards every customer interaction is essential for ensuring customer satisfaction. Candidates must possess fluency in English, as clear communication plays a vital role in meet...