55 Phone Support Jobs

You are looking for a dynamic customer success/support executive intern to join the team at Arihant Publications. As a key member of the customer support team, you will play a crucial role in ensuring that customers receive top-notch service and assistance. Key Responsibilities: - Provide exceptional customer support via phone, email, and live chat to address inquiries, resolve issues, and provide product information. - Assist customers with order processing, tracking, and returns to ensure a seamless experience. - Collaborate with internal teams to escalate and resolve complex customer issues on time. - Develop a deep understanding of the products and services to effectively communicate wit...

Role & responsibilities: Maintain excellent customer satisfaction and review support tickets for appropriate resolution. Provide customer support through phone and Email. Work with other departments to resolve customer issues in a timely manner. Serve as a point of contact for customer support and complaints. Proactively identify, investigate, and resolve recurring customer support issues. Maintain appropriate documentation and records of customer interactions. Maintain appropriate files regarding each customer interaction. Proactively gather and utilize customer feedback and suggestions. Review customer satisfaction reports to ensure customers are satisfied with the support they receive. Co...

Role Overview: As a Customer Support Hero, you will be the champion for our valued customers, providing exceptional support across multiple channels such as phone, email, and chat. You will be a problem-solving ninja, tackling customer inquiries and ensuring their satisfaction in a fast-paced environment. Key Responsibilities: - Masterfully answer customer inquiries via phone, email, and chat, leaving them raving about your service - Troubleshoot issues quickly and efficiently, using your top-notch research skills to be a hero to customers - Go the extra mile to understand customer needs and provide exceptional service, exceeding expectations every time - Collaborate seamlessly with colleagu...

As an intern at the company, your day-to-day responsibilities will include: - Providing exceptional customer service through phone, email, and chat support - Assisting customers with product/services inquiries, order processing, and issue resolution, as well as assistance for service fulfillments - Maintaining accurate records of customer interactions and transactions - Collaborating with the team to ensure timely and effective responses to customer queries - Contributing to improving overall customer satisfaction and retention rates - Utilizing MS-Office and MS-Excel to organize and analyze customer data (preferred) - Continuously striving to exceed customer expectations About the company: ...

In this role as a Customer Service Representative, you will be responsible for handling customer inquiries through various channels such as phone, email, chat, and social media platforms. Your primary duty will be to actively listen to customers, understand their concerns, and provide empathetic support. You will need to offer accurate and comprehensive information about the company's products, services, and policies, while efficiently resolving complaints and troubleshooting issues. Key Responsibilities: - Respond to customer inquiries via phone, email, chat, and social media - Actively listen to customers and provide empathetic support - Provide accurate information about products, service...

As a Client Support Executive, your primary responsibility will be to provide efficient and professional support to clients through online channels such as chat, email, and phone calls. You will be the first point of contact for clients seeking assistance. Your role will involve handling client queries, providing clear and polite responses in fluent English, maintaining detailed records of client communications, and coordinating internally to ensure timely resolution of client issues. It is essential to note that this role does not involve any face-to-face interaction with clients. - Provide efficient and professional support to clients through online channels like chat, email, and phone cal...

In this role, you will be responsible for: - Responding to customer inquiries via phone, email, and chat - Providing exceptional support and efficiently resolving issues - Maintaining a positive customer experience About the company: Paisabazaar.com is India's largest online marketplace for financial products, with over 30 million customers visiting the platform every month from more than 1200 cities and towns. Paisabazaar was co-founded in 2014 to make personal finance decisions easy, transparent, and convenient for India. Through technology and data innovations, along with a lot of hard work, the company intends to make complex decisions simple for customers. This philosophy has helped Pai...

Role Overview: You will be responsible for defining and executing a Support strategy for enterprise, midmarket, and small customers. Your key responsibilities will include: Key Responsibilities: - Triaging helpdesk tickets, organizing resources, and addressing and resolving the tickets - Identifying and implementing opportunities for automation - Providing email and phone support to customers - Working with the Development/Engineering team to trace issues and solutions - Training teams on product and solution functionalities Qualification Required: To be successful in this role, you should have: - Hands-on familiarity and experience with the various responsibilities mentioned above - Hands-o...

As a Customer Support Executive at our company, your role involves effectively communicating with prospects and customers on product updates and initiatives. Your responsibilities include responding to customer queries in a timely and accurate manner via phone, email, or chat, identifying customer needs, and assisting customers in using specific features. You will also be responsible for sharing information on availability and booking of air tickets, issuing air tickets for B2B/Subagents and B2C customers, and collecting relevant information from customers for onboarding. Additionally, you will provide excellent customer support during all onboarding and after-onboarding procedures, ensure a...

As a Technical Support Specialist at our company, your role will involve developing your knowledge and skills in providing technical support to customers. This includes analyzing facts, making decisions, and resolving moderate to high complexity requests with consistent quality. It is crucial to keep your supervisor informed and involved as necessary. You will also be responsible for adhering to Ticket Productivity goals and SLA/SLO requirements. Key Responsibilities: - Provide technical support by responding to customer inquiries, troubleshooting problems, and optimizing software performance through various channels such as Cases, Live Chat, and Phone Support. - Handle all customer requests...

Job Description: As a Senior Customer Support Specialist in our dynamic SaaS environment, you will play a crucial role in providing exceptional customer service. Your main responsibilities will include addressing escalated support queries through email, chat, and phone channels, ensuring swift resolutions, and guaranteeing customer satisfaction. You will also mentor junior team members, collaborate with various departments for troubleshooting, and contribute to product enhancements. Key Responsibilities: - Handle escalated support queries through email, chat, and phone channels - Provide timely resolutions to customer issues and ensure their satisfaction - Mentor junior team members, share b...

As a Customer Support Executive at our company located in Sector 17, Gurgaon, Haryana, your role will involve providing exceptional support to our customers and vendors through phone, email, and chat. You will play a crucial part in resolving queries effectively and ensuring a smooth and professional support experience. Your responsibilities will include: - Providing timely and professional customer/vendor support via phone, email, and chat - Resolving customer queries and issues effectively and efficiently - Maintaining a high level of customer satisfaction through excellent service - Collaborating with internal teams to ensure swift issue resolution - Understanding and navigating transport...

As a Customer Support Executive at our company, you will be a part of our support team where you will handle customer inquiries and provide quick and accurate solutions via phone, email, and chat. Key Responsibilities: - Handle customer inquiries promptly and effectively - Provide information about products and services - Troubleshoot and resolve product issues and concerns - Escalate issues to the appropriate departments when necessary Qualifications Required: - Excellent communication skills in English and Hindi - Ability to work in a fast-paced environment - Strong problem-solving skills - Prior customer service experience is a plus As a part of our team, you will enjoy benefits such as h...

As a Customer Support Representative/Application Support Analyst at Enverus, you will be part of a committed team empowering the global quality of life by making energy affordable and accessible worldwide. Your role is crucial in providing front-line support for software applications, ensuring customer satisfaction, and driving value from our suite of products. Here's what you can expect in this role: **Role Overview:** You will be responsible for providing front-line support for software applications via email or web form, documenting customer requests, and educating customers to help them gain value from our products. Your role will involve building rapport with customers, following depart...

As a Customer Service Executive at Artify, you will be at the forefront of providing exceptional service to our valued customers. Engage with customers through various channels such as phone, email, and live chat to provide support and assistance. Handle customer inquiries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction. Process orders, returns, and exchanges accurately to maintain efficient operations. Collaborate with internal teams to resolve complex issues and escalate when necessary. Maintain accurate records of customer interactions and transactions for reference and reporting purposes. Stay up-to-date on product knowledge and company polic...

Role Overview: At Jamf, you will be part of a team that believes in an open, flexible culture based on respect and trust. The company takes pride in helping tens of thousands of customers worldwide succeed with Apple products. The secret to their success lies in their connectivity and high degree of flexibility, prioritizing work-life balance while ensuring a strong culture to achieve goals as #OneJamf. Key Responsibilities: - Provide timely and accurate responses to customer inquiries via chat, email, and phone. - Deliver outcomes to customers by diagnosing and resolving technical and account issues, guiding customers through workflow steps. - Ensure effective handling of customer requests ...

In this role, you will be responsible for handling customer queries through various communication channels such as phone, chat, and email. Your main goal will be to ensure that each customer issue is addressed promptly to support customer satisfaction and retention. It is crucial to maintain a 2-hour or less email/Fresh chat response rate in order to meet customer expectations efficiently. Collaboration with other departments may be required to achieve resolutions and enhance overall customer satisfaction. Additionally, you will need to report any process issues, identify trends, and provide recommendations for improvements in the customer service process. It is important to handle high-cost...

As a Customer Support Executive L1 at AiTrillion, located in Indore, India, your role is crucial in maintaining exceptional support and assistance for our esteemed clients, ensuring customer satisfaction, and loyalty by addressing inquiries, resolving issues, and guiding users through the AiTrillion platform. - Promptly respond to customer inquiries through email, chat, or phone with professionalism and courtesy. - Identify customer needs, troubleshoot technical issues, and provide suitable solutions or workarounds. - Assist customers in setting up and configuring the AiTrillion platform for a seamless onboarding process. - Escalate complex issues to relevant internal teams and ensure timely...

Role Overview: As a Technical Support Analyst I at Exela, you will serve as the first point of contact for internal and external customers seeking technical assistance through phone, email, chat, or the ticketing system. Your role will involve clear communication via various channels, strong listening skills to understand customer issues, and displaying patience, empathy, and understanding towards customers. Multitasking is crucial as you may need to work on multiple issues simultaneously. Your primary responsibility will be to ensure that user queries or issues are captured, validated, resolved, and triaged following standard help desk procedures. Qualifications Required: - 3-year degree or...

As a Trust & Safety Associate at Accenture, you will be responsible for ensuring user-generated content moderation through various platforms. Your role will involve providing support to customers via live chat, resolving technical issues, and addressing customer inquiries effectively. **Key Responsibilities:** - Provide support to customers via live chat on different platforms - Respond to customer inquiries professionally and in a timely manner - Assist customers with troubleshooting technical issues, placing orders, and resolving concerns - Identify and effectively resolve customer issues and complaints - Escalate unresolved issues to higher-level support teams when necessary - Maintain a ...

Role Overview: You will be a dedicated Customer Support Specialist responsible for handling inbound and outbound client communications via phone, email, chat, and other platforms. Your role will involve providing timely and accurate assistance to both existing and prospective clients in a fast-paced environment. Key Responsibilities: - Handle customer queries through phone, email, and chat in a courteous and professional manner - Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs - Track, document, and resolve complaints, order queries, and product-related questions - Educate customers about the services offered and guide them on optimal usage - U...

**Role Overview:** As an Order Processing Analyst at AlphaSense in India, you will be part of the team responsible for managing sales contract management and provisioning to ensure company financial and legal compliance. You will collaborate with various internal departments to execute the order lifecycle process, focusing on operational excellence, customer service, and teamwork. This role offers the opportunity to work in a high-growth company with an award-winning product expanding across international markets. **Key Responsibilities:** - Process new and renewal orders accurately and efficiently. - Validate opportunity and contract information, resolving any discrepancies promptly. - Acti...

Are you a skilled communicator with a passion for delivering exceptional customer service Thinkpod HR Solutions Private Limited is seeking a dynamic customer service executive to join our team. As a key player in our organization, you will be responsible for interacting with clients, resolving inquiries, and providing top-notch support. Engage with customers via phone, email, and chat to address their needs and concerns promptly and professionally. Respond to customer inquiries and provide accurate information about our services, products, and company policies. Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement. Collaborate with internal te...

The Technical Support Team Lead is responsible for overseeing the daily operations of the technical support team and actively participating as a member of the team. In this role, you will collaborate with the Director of Customer Success to provide exceptional support to customers via phone, email, and chat. As a team lead, you are expected to lead by example, organize work efficiently, generate reports, manage escalations, contribute to ad hoc projects, and assist with training initiatives. Reporting to the Director of Customer Success within the Customer Success Team, you will play a crucial role in upholding the culture, vision, and values of Tycho. As the Technical Support Team Lead, you...

You will be part of a team that thrives on a Ridiculously Good idea - creating a different breed of BPO at TaskUs. As a Customer Care Specialist, your primary goal will be to provide world-class service to customers with accuracy, efficiency, and respect across various communication channels. You will deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. Your responsibilities will include researching and providing timely responses through phone, email, and live chat support, navigating resources for excellent service, and escalating priority issues to internal teams when necessary. It will be crucial t...