Cin7

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. The purpose of support is to help customers to use our products to run their business Focus : The focus of the Technical Support Specialist is on helping our customers to successfully use our products to run their business Impact : Your impact is on our customers What you do helps Cin7 to retain customers and to strengthen our reputation. Good support is good for business! Everyone in support helps customers to use our products to run their business as per our purpose. Channels of Support : Case Creation and Chat and proactive outbound via Zoom What You’ll Do Your main duty is to interact with customers and resolve customer queries via our channels of support You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve What You’ll Bring Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment Exceptional Customer Support skills Excellent written and verbal communication skills Relevant education in Business/Commerce, Accounting or similar experience is desirable Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous Why work for us? We are a fast growing business going through a huge amount of growth. You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. Hybrid work environment Work From Anywhere for 30 days in a six month period Celebrate your birthday with a paid day off A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. Recruitment referral bonus Work for a Great Place to Work® Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team. Show more Show less

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you ll make an impact: As the Customer Support Specialist at Cin7, you ll provide unparalleled support for our high profile customers, empowering them to streamline their businesses to come out better on the other side. Our goal is to build the best Customer Support department on the planet, and you will help us do that! What youll do: Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner. Collaborate with the team to identify and diagnose hardware and software faults or user errors. Conduct detailed investigations into customers technical issues or user challenges with the Cin7 platform. Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience. Collaborate closely with customers, updating them on the timelines and status on the tickets. Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions. Log queries into the system and coordinate their progress and resolution. Willingly offer advice and guidance to promote maximum output for clients from Cin7 products. What youll bring: 1 year experience in a customer support role, preferably at a software company Retail, warehouse, supply chain, wholesale or inventory software experience preferred Superior interpersonal and customer support skills to provide excellent service Professional verbal and written communication skills Aptitude to build strong analytical and critical thinking skills Experience supporting customers through a variety of contact channels including chat, email and phone Ability and willingness to work on rotating roster based shifts (including weekends) Relevant technical qualification and/or relevant work experience Why work for us? We are a fast growing business going through a huge amount of growth. You ll have the opportunity to work on products that are used by our global customer-base and at the same time you ll be growing your career and developing new skills. Hybrid work environment Work From Anywhere for 30 days in a six month period Celebrate your birthday with a paid day off A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. Recruitment referral bonus Work for a Great Place to Work 5,50,000 - 6,50,000 a year Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and were growing exponentially. Were looking to add people to our team who are passionate about working with a fast growth tech company.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you’ll make an impact: As the Customer Support Specialist at Cin7, you’ll provide unparalleled support for our high profile customers, empowering them to streamline their businesses to come out better on the other side. Our goal is to build the best Customer Support department on the planet, and you will help us do that! What you'll do: Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner. Collaborate with the team to identify and diagnose hardware and software faults or user errors. Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform. Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience. Collaborate closely with customers, updating them on the timelines and status on the tickets. Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions. Log queries into the system and coordinate their progress and resolution. Willingly offer advice and guidance to promote maximum output for clients from Cin7 products. What you'll bring: 1 year experience in a customer support role, preferably at a software company Retail, warehouse, supply chain, wholesale or inventory software experience preferred Superior interpersonal and customer support skills to provide excellent service Professional verbal and written communication skills Aptitude to build strong analytical and critical thinking skills Experience supporting customers through a variety of contact channels including chat, email and phone Ability and willingness to work on rotating roster based shifts (including weekends) Relevant technical qualification and/or relevant work experience Why work for us? We are a fast growing business going through a huge amount of growth. You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. Hybrid work environment Work From Anywhere for 30 days in a six month period Celebrate your birthday with a paid day off A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. Recruitment referral bonus Work for a Great Place to Work® Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How You’ll Make An Impact As the Customer Support Specialist at Cin7, you’ll provide unparalleled support for our high profile customers, empowering them to streamline their businesses to come out better on the other side. Our goal is to build the best Customer Support department on the planet, and you will help us do that! What You'll Do Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner. Collaborate with the team to identify and diagnose hardware and software faults or user errors. Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform. Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience. Collaborate closely with customers, updating them on the timelines and status on the tickets. Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions. Log queries into the system and coordinate their progress and resolution. Willingly offer advice and guidance to promote maximum output for clients from Cin7 products. What You'll Bring 1 year experience in a customer support role, preferably at a software company Retail, warehouse, supply chain, wholesale or inventory software experience preferred Superior interpersonal and customer support skills to provide excellent service Professional verbal and written communication skills Aptitude to build strong analytical and critical thinking skills Experience supporting customers through a variety of contact channels including chat, email and phone Ability and willingness to work on rotating roster based shifts (including weekends) Relevant technical qualification and/or relevant work experience Why work for us? We are a fast growing business going through a huge amount of growth. You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. Hybrid work environment Work From Anywhere for 30 days in a six month period Celebrate your birthday with a paid day off A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. Recruitment referral bonus Work for a Great Place to Work® ₹5,50,000 - ₹6,50,000 a year Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

Cin7 is a fast-growing global software company dedicated to providing solutions for modern product sellers. The company assists sellers in effectively managing their inventory at scale and enables them to sell products across multiple sales channels worldwide. As Cin7 expands rapidly with the goal of becoming the leading Inventory Management Software brand globally, we are seeking a motivated and driven individual to join our team. In the role of Customer Support Specialist at Cin7, you will play a crucial part in delivering unparalleled support to our high-profile customers. Your primary responsibility will be to empower customers to streamline their businesses for enhanced efficiency and success. By interacting with customers through our leading-class customer portal powered by Salesforce, you will efficiently identify and address technical issues, collaborate with the team to diagnose hardware and software faults, and conduct detailed investigations into customer challenges with the Cin7 platform. Your role will also involve communicating customer feedback to our global product managers to optimize product performance and enhance the overall client experience. Building customer loyalty and trust through the demonstration of superior technical knowledge and efficient issue resolution will be key aspects of your responsibilities. You will log customer queries, monitor their progress, and provide timely updates to customers on ticket statuses. Additionally, you will offer valuable advice and guidance to ensure clients derive maximum benefits from Cin7 products. To excel in this position, you should ideally possess at least 1 year of experience in a customer support role, preferably in a software company. Experience in retail, warehouse, supply chain, wholesale, or inventory software is preferred. Superior interpersonal and customer support skills, along with professional verbal and written communication abilities, are essential. You should also demonstrate strong analytical and critical thinking skills and have experience supporting customers through various contact channels such as chat, email, and phone. The ability and willingness to work on rotating roster-based shifts, including weekends, is required for this role. A relevant technical qualification and/or relevant work experience will be advantageous. Working at Cin7 offers numerous benefits, including the opportunity to be part of a fast-growing business undergoing significant expansion, work on globally-used products, and develop new skills while advancing your career. The company provides a hybrid work environment, Work From Anywhere flexibility, a paid day off on your birthday, and a Global Cin7 Day dedicated to focusing on personal well-being. Additionally, there are recruitment referral bonuses available, and Cin7 is recognized as a Great Place to Work. If you are passionate about working with a fast-growing tech company and contributing to one of the most exciting software verticals today, Cin7 is the place for you. Join us in our mission to make great products accessible to everyone, streamline operations for product sellers, and help businesses thrive in a competitive digital world.,

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. Who we need: We are seeking a highly skilled and motivated Senior QA Engineer to join our team. The ideal candidate will be a senior in ensuring product quality and will be responsible for designing and implementing comprehensive test strategies. This role requires deep expertise in both manual and automated testing, with a strong focus on using Playwright to build robust and scalable test automation frameworks. A day in the life: Design, develop, and execute comprehensive test plans for web applications, APIs, and databases. Collaborate with product managers, developers, and other stakeholders to define quality gates and ensure a "shift-left" approach to testing. Lead the design and implementation of a scalable and maintainable test automation framework using Playwright. Write, maintain, and execute automated end-to-end, integration, and UI tests. Integrate automation tests into the CI/CD pipeline (e.g., Jenkins, Azure DevOps) to enable continuous testing. Perform manual, exploratory, and ad-hoc testing to identify critical defects and usability issues. Take ownership of quality for key product features, from initial design to production release. Mentor junior QA engineers on best practices in test design, automation, and quality assurance. Lead the team in bug triage, root cause analysis, and post-mortem discussions. Identify and implement process improvements to enhance the efficiency and effectiveness of the QA workflow. Stay up-to-date with the latest testing tools, techniques, and industry trends. What you'll bring: Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience in software quality assurance, with a strong focus on test automation. Proven expertise in designing and implementing test automation frameworks using Playwright. Strong programming skills in a language compatible with Playwright (e.g., JavaScript, TypeScript, Python, C#). Experience with API testing (e.g., Postman, REST Assured) and performance testing. Familiarity with CI/CD tools and version control systems (e.g., Git). Excellent communication, analytical, and problem-solving skills. Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. Who We Need We are seeking a highly skilled and motivated Senior QA Engineer to join our team. The ideal candidate will be a senior in ensuring product quality and will be responsible for designing and implementing comprehensive test strategies. This role requires deep expertise in both manual and automated testing, with a strong focus on using Playwright to build robust and scalable test automation frameworks. A Day In The Life Design, develop, and execute comprehensive test plans for web applications, APIs, and databases. Collaborate with product managers, developers, and other stakeholders to define quality gates and ensure a "shift-left" approach to testing. Lead the design and implementation of a scalable and maintainable test automation framework using Playwright. Write, maintain, and execute automated end-to-end, integration, and UI tests. Integrate automation tests into the CI/CD pipeline (e.g., Jenkins, Azure DevOps) to enable continuous testing. Perform manual, exploratory, and ad-hoc testing to identify critical defects and usability issues. Take ownership of quality for key product features, from initial design to production release. Mentor junior QA engineers on best practices in test design, automation, and quality assurance. Lead the team in bug triage, root cause analysis, and post-mortem discussions. Identify and implement process improvements to enhance the efficiency and effectiveness of the QA workflow. Stay up-to-date with the latest testing tools, techniques, and industry trends. What You'll Bring Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience in software quality assurance, with a strong focus on test automation. Proven expertise in designing and implementing test automation frameworks using Playwright. Strong programming skills in a language compatible with Playwright (e.g., JavaScript, TypeScript, Python, C#). Experience with API testing (e.g., Postman, REST Assured) and performance testing. Familiarity with CI/CD tools and version control systems (e.g., Git). Excellent communication, analytical, and problem-solving skills. ₹15,50,000 - ₹17,00,000 a year Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.