Customer Support Specialist

Role Overview: You will be working as a Customer Support Specialist at ABKPS Outsourcing Private Limited in Gwalior. Your main responsibilities will include addressing customer inquiries, resolving issues efficiently, ensuring high levels of customer satisfaction, and providing technical support. Collaboration with internal teams to streamline processes and enhance the overall client experience while delivering professional service and support will be a key part of your role. Key Responsibilities: - Address customer inquiries and resolve issues promptly - Ensure high levels of customer satisfaction through effective communication and support - Provide technical support to troubleshoot and resolve customer issues - Collaborate with internal teams to streamline processes and improve the client experience - Deliver professional service and support to maintain positive customer relationships Qualification Required: - Proficiency in Customer Support and ensuring Customer Satisfaction - Strong Interpersonal Skills for building and maintaining positive customer relationships - Experience in providing hands-on Technical Support to resolve customer issues - Strong Analytical Skills for problem-solving and process improvement - Excellent communication skills, both written and verbal - Ability to work effectively in a team-oriented, on-site environment - Prior experience in customer service or related fields is a plus - Bachelor's degree or relevant work experience is preferred,