Customer Support Specialist

As a Customer Support Specialist at YoCharge, your role will involve handling customer inquiries, resolving technical issues, and ensuring exceptional service standards are maintained. You will be responsible for providing technical support, assisting with troubleshooting, and fostering a positive customer experience through strong interpersonal communication. Your daily tasks will include analyzing customer needs, resolving issues promptly, and maintaining records of customer interactions and solutions. Key Responsibilities: - Handle customer inquiries and provide timely resolutions - Resolve technical issues related to services or products - Maintain exceptional service standards and ensure customer satisfaction - Assist with troubleshooting technical problems - Build positive relationships with customers through effective communication - Analyze situations and provide effective solutions - Work collaboratively as part of a team and independently - Keep records of customer interactions and solutions Qualifications: - Strong expertise in Customer Support with a focus on Customer Satisfaction - Excellent Interpersonal Skills for effective communication and relationship building - Proficiency in Technical Support and troubleshooting technical issues - Sound Analytical Skills to assess situations and provide solutions - Strong problem-solving skills with a customer service orientation - Ability to work collaboratively and independently - Prior experience in the EV industry or a similar technology-based service domain is a plus - Bachelor's degree or relevant experience in customer service YoCharge is a digital platform that supports Charge Point Operators in launching, managing, and scaling their EV charging businesses. By providing innovative solutions to streamline operations and improve efficiency, YoCharge contributes to the growth of sustainable mobility and green energy solutions. Join us in our mission to drive sustainable mobility forward.,