Customer Support Specialist

Company Description

Asian Footwears Pvt Ltd is India's leading family footwear brand, offering a wide range of premium quality shoes for various needs, including casual and sports footwear. With 12 manufacturing sites, the company produces over 1 million pairs monthly and operates across multiple states like Punjab, Uttarakhand, Uttar Pradesh, and more. Leveraging advanced manufacturing technologies such as EVA, Phylon/TPR, PU, and PVC, the company ensures high quality and comfort in its products. A trusted name in footwear, Asian Footwears has a significant online presence and a network of over 250 distributors.

Role Description

This is a full-time on-site role for a Customer Support Specialist, based in Gurugram. The role involves addressing customer inquiries, resolving complaints promptly, ensuring customer satisfaction, and providing technical support as needed. The specialist will be responsible for maintaining positive customer relationships, analyzing customer feedback, and collaborating with internal teams for service improvements.

Qualifications

• Proficiency in Customer Support and Customer Satisfaction techniques
• Strong Interpersonal Skills and ability to build strong customer relationships
• Experience in offering customer Support and resolving issues effectively
• Analytical Skills to assess and address customer concerns efficiently
• Strong verbal and written communication skills
• Ability to work in a collaborative, team-oriented environment
• Experience in the retail or footwear industry is a plus
• Bachelor's degree or relevant equivalent experience preferred