Customer Support Specialist

Company Description

Appuno IT Solutions is a fast-growing applications development company known for its professionalism and innovation. Based in the technology hub of Ahmedabad, India, Appuno delivers cutting-edge development services and customized solutions to help businesses achieve a competitive edge. The company offers a comprehensive array of services including consultation, design, development, implementation, and support, serving clients globally. Appuno is committed to staying at the forefront of technology to adapt to evolving industry trends.

Role Description

This is a full-time on-site role for a Customer Support Specialist at Appuno IT Solutions, located in Ahmedabad, India. The position entails assisting clients with inquiries, resolving technical issues through communication and troubleshooting, and ensuring a high level of customer satisfaction. Daily tasks will include providing timely and effective support, acquiring a detailed understanding of company services, and solving customer concerns with professionalism and efficiency.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Proficient Interpersonal and Analytical Skills
• Experience in Technical Support and problem-solving
• Ability to communicate effectively with a customer-first mindset
• Familiarity with IT and software development concepts is a plus
• Patience, adaptability, and a proactive approach to solving customer concerns
• Excellent verbal and written communication skills in English