Customer Support Representative

We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.

This is a full-time position based in our Faridabad office.

Key Responsibilities (Hybrid Role Focus)

• Business Development & Sales:

   Proactively engage in 

  inside sales and marketing activities

   to identify new opportunities, nurture leads, and drive product adoption for Nearwala.

• Client Meetings & Relationships:

   Be responsible for 

  meeting with clients

   (both in-office and on occasion, in the field) to pitch solutions, onboard them, and maintain strong business relationships.

• Field Team Collaboration:

   

  Occasionally assist the field sales team

   with on-the-ground efforts, providing support and coordination to help them achieve their targets.

• Office Support:

   Provide essential 

  operational and sales support to both the Faridabad and Bengaluru offices

   to help achieve various company goals and initiatives.

Core Customer Support Duties

• Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide accurate information about Nearwala's products and services, acting as a product expert.
• Troubleshoot and resolve customer issues, escalating complex problems to senior staff as needed.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather and analyze customer feedback to identify areas for improvement in our products and services.
• Proactively identify and address potential customer concerns before they escalate.
• Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills

• Excellent verbal and written communication skills

   in 

  Hindi and Punjabi

   (proficiency in English is a plus).
• Strong 

  problem-solving and analytical abilities

  .
• Demonstrated aptitude for 

  sales and negotiation

  .
• Ability to remain calm, composed, and professional.
• Exceptional 

  active listening and empathy

   skills.
• Strong organizational and time-management skills.
• Basic Computer skills (MS Office especially MS Excel).

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Prior customer service, sales, or business development experience is a plus.

• Familiarity with the Faridabad market

   is a significant advantage.
• Ability to work flexible hours, including weekends and holidays as required.