Customer Support Representative

Designation:

Shift:

**Note: Walk-in interview on 22nd Nov 2025 (Saturday)**

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and processes.
• Resolve customer queries, complaints, and escalations effectively, ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to address complex issues and ensure seamless service delivery.
• Meet performance targets including response time, resolution rates, and customer satisfaction scores.
• Identify opportunities to improve customer experience and suggest process enhancements.
• Adhere to company policies, compliance guidelines, and quality standards.

Required Qualifications & Skills

• Bachelors degree (preferred) or equivalent work experience.
• Strong verbal and written communication skills in English.
• Active listening, empathy, and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with MS Office and CRM tools.
• Positive attitude, resilience, and a customer-first mindset.

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Thanks & Regards,
IshaHR Analyst- TA-DeliveryBlack and White Business Solutions Pvt LtdBangalore, Karnataka, INDIA.Direct Number: 080-67432421 / Whatsapp @9263393961 isha.b@blackwhite.in | www.blackwhite.in