Customer Support Manager

Role Overview

Customer Support Manager

Key Responsibilities

• Client Onboarding and Relationship Management:

• Guide new clients through the account-opening process, ensuring all documentation is accurate and complete.
• Foster strong relationships with clients, addressing inquiries promptly and professionally.

• Documentation and Compliance:

• Execute KYC procedures and review export-import contracts and supporting documents.
• Collaborate with the legal and compliance teams on due diligence matters.

• Transaction Support:

• Support international cross-border payments, export-import transactions, and FX deals.
• Provide insights into foreign exchange rates and currency conversions.
• Facilitate banking products such as Letters of Credit and Bank Guarantees.

• Operational Excellence:

• Coordinate with internal teams to ensure alignment with best practices and client satisfaction.
• Monitor multiple projects, ensuring deadlines are met under pressure.

• Regulatory Compliance:

• Adhere to Indian regulatory requirements and the bank’s internal policies in all activities and recommendations.

Required Qualifications

• Bachelor’s degree in Business, Finance, or a related field.
• At least 5 years of relevant experience in international banking or trade finance.
• Strong proficiency in English (both written and verbal communication).
• Hands-on experience with Office applications, including Microsoft Excel, PowerPoint, and Word.
• Solid understanding of client onboarding processes, KYC requirements, and corporate documentation.
• Familiarity with basic legal contracts and the ability to liaise effectively with legal and compliance teams.

Preferred Skills

• Experience in international payments, export/import transactions, and basic understanding of FX dealings.
• Knowledge of banking products such as Letters of Credit and Bank Guarantees.
• Ability to create clear and professional slides and presentations using Microsoft PowerPoint.
• Exceptional customer engagement and relationship-building skills.
• Detail-oriented with the ability to manage multiple priorities in a high-pressure environment.
• Self-motivated, proactive, and adaptable to best practices.
• Strong collaboration and cross-team coordination skills.