Posted:2 months ago|
Platform:
On-site
Full Time
We are looking for a dynamic candidate who is willing to solve the problem-oriented task in the logistic process and to take care of individual home delivery orders dispatched with documents in a proper manner.
KEY DELIVERABLES / RESPONSIBILITIES:
Finding a right courier partner & Generating the picklist & dockets through the system
To Update Tracking Reports to customers
To Resolve customer queries through the ticketing management system(Freshdesk).
To complete tasks in the Zoho Project on a daily basis.
To handle escalation cases with courier partners to resolve them.
To ask for credit notes for shipments lost from courier partners.
To help your teammate work related queries
Handling incoming customer calls professionally and promptly.
Initiating and coordinating return and refund requests.
Managing live chat responses for timely customer support.
KEY SKILLS REQUIRED:
Preferable Microsoft Advanced Excel
Microsoft Word
Microsoft PowerPoint
Knowledge of current logistic software functions
Experience with Any E-commerce platform functional process.
Preferable Knowledge of Report Mechanism online tools.
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