Customer Support Manager

Job Description

We are looking for a dynamic candidate who is willing to solve the problem-oriented task in the logistic process and to take care of individual home delivery orders dispatched with documents in a proper manner. KEY DELIVERABLES / RESPONSIBILITIES: Finding a right courier partner & Generating the picklist & dockets through the system To Update Tracking Reports to customers To Resolve customer queries through the ticketing management system(Freshdesk). To complete tasks in the Zoho Project on a daily basis. To handle escalation cases with courier partners to resolve them. To ask for credit notes for shipments lost from courier partners. To help your teammate work related queries Handling incoming customer calls professionally and promptly. Initiating and coordinating return and refund requests. Managing live chat responses for timely customer support. Requirements KEY SKILLS REQUIRED: Preferable Microsoft Advanced Excel Microsoft Word Microsoft PowerPoint Knowledge of current logistic software functions Experience with Any E-commerce platform functional process. Preferable Knowledge of Report Mechanism online tools. Benefits ESI & PF facility will be provided