Roles & Responsibilities - We are looking for a detail-oriented and motivated Finance Executive to support day-to-day finance operations in our fast-paced eCommerce environment. The role involves handling core accounting tasks, ensuring compliance with GST/TDS regulations, and assisting in reporting and reconciliations using tools like Tally or Busy. Key Responsibilities: GST & TDS data preparation : Support in the preparation and compilation of monthly GST and TDS data, ensuring accuracy and timeliness for statutory filings. E-Invoicing Management : Assist in the preparation and processing of electronic invoices, ensuring compliance with statutory requirements and company policies. E-Way Bill Generation : Support the generation and tracking of e-way bills for shipments, ensuring timely and accurate documentation for smooth logistics and regulatory compliance. Accounting Entries : Assist in recording financial transactions, including journal entries and other accounting tasks, into Tally/ Busy accounting software. Record Tracking & Documentation : Maintain accurate and up-to-date financial records, ensuring proper filing and organization for future reference and audits. Vendor & Bank Reconciliation : Support monthly reconciliation of vendor accounts and bank statements, identify discrepancies, and work toward resolution with the finance team. Reporting : Assist in preparing periodic reports (e.g., expense summaries, payment status reports, tax reports) to support informed financial decision-making. Must Have - Educational Qualification : Bachelor's in Finance, Accounting, or Business Administration. Strong grasp of basic accounting principles and compliance processes (GST, TDS). Working knowledge of Tally , Busy , or similar accounting software. Strong communication skills, both written and verbal. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
About Us: Includ is a D2C fashion brand focusing on kids. We aim to bring high-quality, stylish, and the latest fashion at an affordable price for our customers. Our team is cross-cultural with a presence across geographies. Roles & Responsibilities - Process Excellence & SLA Management Should have extensive knowledge on B2C ecommerce related customer support processes for chat, call, ORM, email (both inbound and outbound) Maintain queue hygiene and monitor SLAs (FRT, TAT, CSAT, etc.) across tools and platforms and update management on a daily/ weekly basis Identify gaps in existing workflows and propose improvement or automation using third party tools/ building in-house tools with product & tech teams Team Leadership & Coaching Setting KPIs and incentive structures for teams to achieve overall metrics Create SOPs for executive and subject matter experts to ensure alignment with brand guidelines and objectives Drive structured feedback, coaching, and performance development plans Lead hiring, onboarding, and capability building within the customer care team Cross-functional Collaboration Coordinate seamlessly with warehouse, logistics, tech, and social media teams to ensure accurate and real-time customer communication. Be the voice of the customer in internal forums and cross-functional meetings. Anticipate challenges during campaigns or platform changes and proactively prepare customer support workflows. Preferred skills and experience: 7–10 years of customer service experience, with at least 2–3 years in a leadership or managerial role managing both inbound and outbound teams Good to have: Experience in handling NDR calling and managing customer interactions on social media platforms. Highly analytical and deep understanding of CS metrics Willingness to work under pressure to achieve desirable outcomes Excellent verbal and written communication in both English and Hindi. Strong leadership skills to drive output from teams
Role Overview - We’re looking for a Junior Retention Analyst to support our user lifecycle and engagement efforts. The ideal candidate has hands-on exposure to customer engagement & retention platforms, with a solid grasp of user behavior, data analysis, and campaign performance tracking. Key Responsibilities - Set up, run, and monitor retention campaigns (push, in-app, email, messages) Analyze retention metrics and customer behavior using cohort and funnel analysis Build and maintain dashboards to track user engagement, retention KPIs, and campaign performance Create user segments and support personalization strategies Conduct A/B tests and report results with actionable insights Collaborate with product, growth, and content teams to align messaging with user journeys Present insights regularly to stakeholders to guide campaign and product decisions Skills & Qualifications - 0–2 years experience in CRM, retention marketing, or analytics Working knowledge of CleverTap, MoEngage, or similar tools Strong analytical skills; familiarity with dashboards (e.g., in Google Data Studio, Tableau, or analytics tools) Comfortable with cohort analysis, user segmentation, and basic A/B testing Bonus: Basic SQL, Excel/Google Sheets, or experience with data visualization
Roles & Responsibilities - Plan, create, and manage content across Instagram and YouTube Identify and collaborate with influencers for campaigns Track trends and create timely, engaging social media content Design basic creatives using Canva or similar tools Write engaging copy for posts, stories, and reels Monitor performance analytics and optimize strategies accordingly Ensure timely execution of campaigns and daily content Must Have - 2+ years of experience in social media and influencer marketing Deep knowledge of Instagram and YouTube platforms Strong command over written and spoken English Basic skills in Canva or similar design tools Ability to multitask and manage tight deadlines Aesthetic eye and strong creative thinking Preferably from a fashion or lifestyle background
Company Description Includ is a D2C fashion brand backed by Tier-1 VC funds focusing on kidswear and accessories. Founded by seasoned industry veterans, the brand aims to bring high-quality, stylish, and latest fashion at an affordable prices for our customers. Our team is cross-cultural, highly experienced and extremely passionate about building a global kids brand. Roles & Responsibilities - We are looking for a strategic and hands-on Finance Lead with experience in Controllership to oversee core financial operations in a fast-growing B2C eCommerce environment. The ideal candidate should have strong experience in controllership - accounts receivable, accounts payable, day to day financial operations, audits, MIS and broad understanding of taxation . This is a leadership position with an opportunity to lead a driven team as well as interact with investors on a regular basis. Key Responsbilities - Accounts Receivable: Manage collections, reconciliations, and payment cycles in a B2C setup. Accounts Payable: Managing payments to vendors as per credit terms, knowledge of foreign remittances against procurement, services etc. Cash Flow & Payments: Oversee daily cash flow, fund planning, and vendor payments Systems & Processes: Set-up, implement and optimize workflows using ERP systems (for scalability) MIS & Budgeting: Prepare monthly MIS reports and drive budgeting and FP&A efforts Audit & Due Diligence: Handle yearly statutory audits and support financial diligence processes. Team Management: Lead and mentor a team of 4+ finance professionals Must Have - Qualified CA (preferably first attempt) with atleast 5–8 years of experience Must have controllership experience E-commerce/D2C experience with knowledge of B2C processes is preferred Ability to work in a fast-paced environment Should have demonstrated growth in prior organizations
As a finance professional at Includ, the D2C fashion brand specializing in kidswear and accessories, you will play a vital role in optimizing workflows using ERP systems for enhanced scalability. Your responsibilities will include setting up, implementing, and fine-tuning processes to ensure operational efficiency. You will be tasked with preparing monthly MIS reports and spearheading budgeting and FP&A efforts to drive financial performance. Additionally, you will oversee yearly statutory audits and provide support for financial due diligence processes. Your role will involve leading and mentoring a team of 4+ finance professionals to ensure cohesive collaboration and effective outcomes. To excel in this position, you must hold a qualification as a Chartered Accountant, preferably clearing the exam on the first attempt, with a minimum of 5-8 years of relevant experience. Previous controllership experience is a must, and familiarity with E-commerce/D2C operations and B2C processes will be advantageous. The ability to thrive in a dynamic, fast-paced work environment is essential, along with a track record of professional growth in previous roles. Join us at Includ and be part of a diverse, experienced team dedicated to establishing a global kids brand known for its high-quality, stylish, and affordable fashion offerings. Your contributions will help shape the financial framework that drives our brand's success and growth.,
Company Description Welcome to INCLUD, where creativity and style meet the world of kids' fashion! We are a leading kids' fashion brand dedicated to bringing joy and imagination to little ones through our trendy and playful clothing collections. At INCLUD, we strive to inspire with every design and ensure that all our products are made with the highest quality. Join us in making a difference in the world of children's fashion. Role Description Are you the kind of person who sees the world in 15-second bursts? Do you have a knack for turning mundane moments into viral magic? We’re on the hunt for a YouTube Shorts & Insta Reels Content Creator Intern who eats trends for breakfast and dreams in vertical video! Responsibilities: Transform everyday chaos into scroll-stopping reels, brainstorm wild ideas with our creative crew, and chase “likes” like it’s an Olympic sport. Requirements: Unlimited energy, meme fluency, a phone that’s never below 40% battery, and the guts to film in public. If you’ve got fast thumbs and a wild imagination, apply now! Your next viral hit is waiting… Qualifications Video Production and Video Editing skills Experience with YouTube Communication and Marketing skills Creativity and ability to develop engaging content Basic knowledge of kids' fashion industry is a plus Ability to work efficiently, both independently and in a team